I just paid for tech support through Firefox and it did not work. How do I get back to the technician without paying twice?

Something called Plasmoo.com is attached to Firefox 4. It cannot be removed and I can't uninstall Firefox. I followed the tech support advice.
When I tried to delete Firefox, it told me that I needed permission from myself to change the folder. I am assigned as the administrator and it will still not let me change it, regardless of whether I click "skip" or "continue" from the pop up window.

In what way is the file attached to Firefox?
Start Firefox in [[Safe Mode]] to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* [[Troubleshooting extensions and themes]]
See also:
* http://kb.mozillazine.org/Preferences_not_saved
Do a malware check with some malware scanning programs. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan. 
* http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
* http://www.superantispyware.com/ - SuperAntispyware
* http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
* http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
* http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
* "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

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I have Mac OS (old version) Updated firefox and now it wont work, how do i go back to the old version?

Firefox no longer works because I tried to update it to the new version, but I didnt realize the new version is only for a mac os x. I need to go back to the old version and I cant seem to find it to download and i dont know how to undo the download.

http://www.mozilla.com/en-US/firefox/all-older.html
http://support.mozilla.com/en-US/kb/Installing+a+previous+version+of+Firefox

I just got the mid 2011 macbook air and it does not have ilife or iPhoto on it...isnt it supposed to come with it? and if it does then how do i get it on the mac without having to pay for it in the app store?

I just got a macbook air and i thought that it was supposed to come with ilife already installed? But there is not ilife apps...how do i get it on the laptop without having to buy them all from the app store if it was supposed to come with it?

From the iPhoto Licence:
3. Transfer.
A. Apple Software obtained from the Mac App Store is not transferable. If you sell your Apple-branded hardware to a third party, you must remove the Apple Software from the Apple-branded hardware before doing so.
B. For any preinstalled Apple Software, you may make a one-time permanent transfer of all of your license rights to the Apple Software (in its original form as provided by Apple) to another party, provided that: the Apple Software is transferred together with your Apple-branded hardware; (ii) the transfer must include all of the Apple Software, including all its component parts, printed materials and this License; (iii) you do not retain any copies of the Apple Software, full or partial, including copies stored on a computer or other storage device; (iv) you have not associated the Apple Software with your Mac App Store account as set forth in Section 2B; and (v) the party receiving the Apple Software reads and agrees to accept the terms and conditions of this License.
If the previous owner accepted the preinstalled software (iPhoto, etc) to the AppleID, it cannot be passed on to a new owner. Even if the previous owed would use her or his Applied to install it for you, you would never be able to reinstall it or to update it.
In that case buy your own copies of the software.

Just tried to install FireFox and it did not work as my OS(mac) is compatible. now i dont have firefox. can you point me to a link for version 3.6.24 please

my work computer has an old OS and does not support newer version of Firefox. Unaware of this i tried ti install the latest version only to find it did not work and i have lost use of firefox.
I would really like a link to version 3.6.24

'''3.6.24 is supported'''
http://www.mozilla.org/en-US/firefox/all-older.html
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Hi i use adobe reader for SARS efiling through firefox and SARS says not compatible with Firefox to open adbobe reader and file my Tax returns via SARS website

I,m having problems trying to file my SARS tax returns via SARS efiling on their website sarsefiling.co.za .They use adobe reader to open their documents ie EMP201 PAYE and EMP501 VAT returns
it won,t open the document in order for me to capture the company information on their website . I have mozzilla firefox as my protection for sites and emails I go through mozzilla to open adobe documents /attachments . it seems with SARS website doesn,t like this .So how do i go around trying to do my job at work . Thanks linda Desperate now ...........

I think I found a Windows setting that is causing the issue. I'm using
my LCD HDTV as the monitor for this computer, and in order to see the display easily, I have the following setting in Windows 7: Control Panel > Appearance and Personalization > Display > Make text and other items larger or smaller > 150%.
When I change this to the default of 100%, the problems with Reader X in Firefox and IE disappear. Reader 9, however, works perfectly at 100% and 150%.
Is this a known bug in Reader X? Since the problem only appeared when moving from Reader 9 to Reader X, it seems it's not an unsolveable incompatability or something that's too difficult to work around.
Do any others with their displays magnified have this problem? Or does it work perfectly? Would anyone (preferably with Windows 7 64-bit) be willing to set their display magnification to 150% and see if they can replicate the problem?

HT201210 how do i restore my phone after it died after an update, I tried an apple update through Itunes and it did not work

i just installed an update on my Iphone and the display on the screen says connect to Itunes, itunes says it is in recovery mode and i had to restore the phone to its original settings, and then it didn't work at all. anyone have any suggestions??

somewhat the same thing happened to me. i downloaded ios 6 on my iphone 4, when i installed it, it was a blank screen for awhile. and then all of a sudden it said that i had to connect it to itunes, but when i plugged it in, it did not even connect. it keeps on saying to check or verify privilages and stuff.:(

After updating to firefox 26.0, my bookmarks were deleted and I am unable to save new ones. I have re-dowloaded & reset firefox and that did not work.

Before updating to 26.0 I did not have any Firefox backup account.

Hi bmfowler,
bookmarks are linked to your profile (irrespective of what FF version you are currently on) this profile should be left intact by an upgrade/downgrade.
First thing I would do would to be run -> %appdata%/Mozilla/Firefox/Profiles/ (standard profile location) to figure out whether the old profile (with the bookmarks) is still available. If so proceed with the
[https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile recovery].
Hope it helps.
Cheers,
jm

Bought ps; now i want to get rest of the suite without paying twice for ps

Hi I bought photoshop cs6 student version a year ago... now we will be using illustrator and indesign in class, but they are only available in the creative suite pack; in which Photoshop cs6 is included... if i buy the pack can i get a refund or reduction for my ps purchase ?
(and please don't start with that creative cloud ****)
Thx in advance

No. It's completely irrelevant since you got a student version to begin with. there are no upgrades/ sidegrades/ secret handshakes or whatever for those. That's why they are sold at such ridiculously low prices - it's cheaper to buy a new license even for a suite than a commercial upgrade.
Mylenium

HT4623 I tried to update my ipod touch through itunes and it did not work.

Now my ipod is in recovery mode and it wont recover after attempting to update to the new update!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT1212 I just updated my Ipad 2 to IOS7, now it is asking me for a passcode. I never set a passcode on my Ipad, so how can I enter a passcode. I tried using the OIS7 passcode I use on my Iphone and it did not work and now my Ipad is disabled

I just updated my Ipad 2 to IOS 7, now it is asking me for a passcode. I never set a passcode on my Ipad, so how can I enter a passcode. Earlier today I upgraded my Iphone 5 to IOS 7 and it asked me to set a passcode, which now works fine on my Phone. I tried using the OIS7 passcode I use on my Iphone 5 and it did not work and now my Ipad is disabled. Both devices are on icloud and share the same apple id. The Ipad screen says slide to set up but then there is a prompt for passcode, not for setting up passcode

I called Apple Support and a supervisor helped resolve this for me on my iPad. I suggest calling them for help as this is obviously an issue with the iOS 7 update - she helped me without charge. I could be missing something in my upcoming description, so do not take this as complete - call them.
I had to update iTunes on my Mac Air to the latest version, and I had an iCloud backup from the day I updated to iOS7. Have iTunes open but do NOT connect your iPad yet. Shut down the iPad. Then press/hold the Home key on the iPad while you connect the USB from the iPad to the computer (an image of the USB cable appeared on the iPad). Follow the prompts in iTunes to restore and then backup using iCloud. When the iPad rebooted again to do the backup install, I got the same pass code issue and iTunes would not recognize the iPad without entering a pass code. I disconnected the iPad, turned it off, pressed the Home key while connecting the USB cable. When I did the restore and backup from iCloud the second time, it worked without the pass code issue occurring.

HT2731 I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. My email is

I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. You have myy email as correct. I have check my account and it show as being correct.

It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there.

My mac OS doesn't support the new version of Firefox, so I don't have it at all now--how do I get back to the older version?

my mac OS doesn't support the new version of Firefox, so I don't have it at all now--how do I get back to the older version?

All firefox releases:
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/
check this too:
http://support.mozilla.com/en-US/kb/Installing%20a%20previous%20version%20of%20Firefox
thank you

İ have just got ios 5.1 for ipad but i have really important problems about charge,how could i get ios 5.0.1 without loosing my items,documents,i can't sync because my computer has problems also,thanks

İ have just got ios 5.1 for ipad but i have really important problems about charge,how could i get ios 5.0.1 without loosing my items,documents,i can't sync because my computer has problems also,thanks

Settings>general>reset>reset network settings
Settings>general>reset>reset all setting

Ever since I got the "new & improved" Firefox, I have had all kinds of problems the latest of which has left me without toolbars. How can I get back to the previous version?

# Question
Ever since I got the "new & improved" Firefox, I have had all kinds of problems the latest of which has left me without toolbars. How can I get back to the previous version? edit
IS THIS A GAME?
WHAT DETAILS DO YOU NEED?
THE COMPUTER HAS WORKED FINE
WITH THE OLD MOZILLA FIREFOX
FOR YEARS.
NO CHANGES HERE IN ANYTHING ELSE.

Click the Firefox button, go to Add-ons, then Plugins and disable the following: 
* Fun Web Products Plugin 
* My Web Search 
Both of these are adware/spyware and cause performance issues in Firefox.
Next, click the Extensions menu link (above Plugins where you are) and remove the "Ask Toolbar".
If the problem persists, please do the following: 
#Click '''Help '''| '''Restart with Add-ons disabled'''. 
#In the next menu which appears, checkmark: "'''Reset toolbars and Controls'''". 
#Finally, click the button called "'''Make changes and restart'''".
Just in case you weren't aware of it, you can right click the Back or Forward buttons to get a list of sites visited. If you'd like to see the return of the arrow on the Back button, install this add-on: https://addons.mozilla.org/en-US/firefox/addon/backforward-dropmarker/
Last but not least, some of your plugins are seriously out of date which exposes your system to exploits. Please visit the [http://www.mozilla.com/en-US/plugincheck/ Plugins Check] page and update where necessary.
See: http://www.adobe.com/support/security/bulletins/apsb11-08.html

I am on windows 7 and I upgraded to 10.0.2 and now it will not open. I have removed firefox completely and uploaded it again and that did not work. So my latest attempt I removed firefox 10 again and uploaded the beta version and once again nothing.

I am on windows 7 and I upgraded to the newest verison of firefox and now it will not open. I have removed firefox completely and uploaded it again and that did not work. I then made sure it could get through my firewall and that did not work. So my latest attempt I removed firefox 10 again and uploaded the beta version hoping that would do it and once again nothing. It will not open at all. Please help - is there a live chat or a number to talk to someone at Firefox?

I think when uninstalling you may also have to choose (tick) to delete the preferences and other personal data like the bookmarks, stored passwords etc. to erase completely. If you are installing afresh, please try right-clicking on the file and '''Run as administrator''' to install. And when uninstalling, please also make sure choose to delete all data and also manually delete any '''Mozilla''', '''Mozilla Firefox''' or '''Firefox''' from %appdata%, %localappdata% and %programfiles%. You can open a location by typing for eg. %appdata% in the '''Run''' box (Windows key + R). You may also have to check the '''VirtualStore''' folder in %localappdata%. Files in the VirtualStore can be problematic. I think a clean installation may help.
[https://www.mozilla.org/en-US/firefox/new/ Firefox]
[http://kb.mozillazine.org/Installation_directory Installation Folder]
[http://kb.mozillazine.org/Profile_folder Profile Folder]
Please note that using system restore would usually damage the Firefox installation.

I just paid for tech support through Firefox and it did not work. How do I get back to the technician without paying twice?

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