I just paid to be able to convert pdf to word but get the message password protected.
I have just paid to be able to convert pdf to word but get the message file is password protected. Have I wasted my money or is there a solution?
This suggests that the file itself is protected, and the person who made it did not want it converted.
You can check this in Adobe Reader by using File > Properties and looking under Securty. What does it show? (Screen shot wouldn't hurt).
Similar Messages
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I had paid for service to sign pdf, write text on pdfs and convert to word and back etc. Its now asking me to pay for a new service to be able to convert pdf to word, what is going on here?
Hi,
I checked your account, your Export PDF service has been expired on Sep 24, 2014.
Kindly contact our chat support: http://helpx.adobe.com/x-productkb/global/service-b.html
Regards,
Florence -
I am trying to subscribe so that I can convert PDF to word. Get so far but only options for address are in USA, I live in England
Hi golfgerald,
I'm sorry that you're having trouble subscribing. Please take a look in the lower-left corner of the Adobe.com website. Do you see "United Kingdom" listed as the region? If not, please click Change Region, and then choose United Kingdom.
Did that do the trick?
Best,
Sara -
I have not been able to open PDF Files and i get a message saying Missing Plug-ins
I have not been able to open PDF Files and i get a message saying Missing Plug-ins
The message may be refering to Adobe plug-ins. To use Apple Preview to view PDF, right click on any PDF you have/Get Info. In the Info Window/Open with: Select Preview > Select Change All
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When trying to convert PDF to Word I get message "An Error occurred while trying to access this Service" Never had problems before how can it be fixed??
It appears that you have a subscription to one of Adobe's online subscription sersvices.
Here, you have a user-2-user forum for users of the free desktop PDF viewer Adobe Reader.
Some resources for following up with question about Adobe online services.
To contact support for acrobat.com subscription services:
https://www.acrobat.com/misc/en/contact-support.html
Other links to support:
http://helpx.adobe.com/contact.html
http://helpx.adobe.com/support.html
contact Adobe Customer Care on Twitter @AdobeCare.
Phone support (for a fee - have credit card ready)
800-833-6687, Mon - Fri, 5AM - 7PM PT
Be well... -
Neither my iPad2 or iPodTouch4.1 will sync so I can't update. The sync just stops or says it is finished and then I still get the message that it will lose my apps. Suggestions?
That message means this the computer/iTunes library is not the one syncing computer/library for that iPod. You have two choices:
- Do the syncing/updating on the syncing computer/library.
- Make this computer/library the syncing computer/library
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities -
I paid for basic program to convert PDF to Word or Excel - how to operate??
I paid for the basic program to convert PDF's to Word or Excel Documents. When I pull up the PDF I want to export and click on export icon in the tool bar it takes me back to sign up for the service which I have already paid for and received email confirmation - help!!!
1. Make sure you signed up for "ExportPDF" or "PDF Pack", not something else.
2. Check you are signing in with the SAME Adobe ID used to subscribe.
3. If no good, go to Manage Account on Adobe's site and check your subscription is active. (If you just paid it can take up to 48 hours for some reason). -
I just subscribed to your service to convert PDF to Word. Now, how do I convert my PDF document?
I just subscribed to your service to convert a PDF document to Word. How do I use this tool to convert my PDF document?
Hi again Ron!
I saw your question in another post, and answered it there: How do I use ExportPDF?
Best,
Sara -
HELP!
Hi Sukrit,
Am also facing the same issue.
I get below error messages when i open a PDF.
"An internal error occured"
I have installed new windows 7 and i was not having pdf viewer. I just downloaded the latest adobe acrobat reader DC for the adobe site and installed in my PC. Thing is, am able to open some of the PDF files (word document that is converted into PDF). But scanned images for example photo or mark sheets that are converted into PDF, am getting this error message.
I tired almost everything.
1) un-installed and installed again.
2) installed previous version of adobe
3) unchecked the "Enable, protection mode during startup"
4) tried setting zero for "bproectmode" in the regedit (key_host_local_machine->adobe->dc> Dword with value 0)
5) created new administrator account, and even there, i got the same error message.
6) tried repair installation said by Sukrit...
But nothing fixed my issue
Please someone help me in fixing this issue. -
I have paid for adobe to convert PDF. Having trouble getting the document to convert.
Cannot get my document to properly convert.
You'll want to ask in the proper forum: Adobe PDF Pack (read only)
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Could I get some help with this?
Hi Shelly,
Are you trying to log in to ExportPDF from Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates in Reader. You should be using version 11.0.07 (Mac OS) or 11.0.08 (Windows)--earlier versions caused this sign-in error that you're seeing.
Let us know how it goes!
Best,
Sara -
I have paid to be able to convert pdf to word but I am very prblems with that
There's a forum for that. http://forums.adobe.com/community/exportpdf
Unfortunately, this isn't it. -
Okay... so I just paid the yearly fee to be able to convert pdfs to word documents. I select the pdf and the word format and hit convert. Like 20 times. Absolutely nothing happens!
Hi ellenlevine123,
Are you asked to sign up, or log in, when you try to convert. Please clear the browser cache and then try logging in directly to https://cloud.acrobat.com/exportpdf. Please let us know how it goes.
Best,
Sara -
I just purchased the adobe so I could convert pdf to word but I keep getting an error message saying trouble signing in, but I am already signed in...what's up?
Hi sdh138,
It can take a few hours for your order to process fully, and I do see that your subscription is still "pending" in our order management system. If you're still unable to access the service in a few hours, please let us know.
Best,
Sara -
'unexpected error' when trying to convert PDF to word
THis keeps coming up in the forum and hasnt been answered. trying to convert PDF to word but it says there is an unexpected error. help please.
Hi!
Please send us a copy of the file here with a brief description so we can take a look at it. Thanks! Sorry for the problems.
Dave, Adobe
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