I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

I just purchased a Creative Cloud subscription and I was trying to install Photoshop, but I receive the error message 'Error Starting Creative Cloud - cookies dir: cannot make folder /cookies Permission denied (error 13)'

Hi Arjun and tphc,
try the solution I found and tested at this other thread:
http://forums.adobe.com/message/5628798
I think it could be helpful for you too!
Cheers,
Marco

Similar Messages

  • I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?

    I get an error stating cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when I attempted to download the creative cloud installer on my Mac. Can anyone help with similar pop up window?  I'm trying to get a trial version of CS5. 

    You do not need to involve Creative Cloud to install/try the trial version of CS5...
    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • Getting an error message that says: "Error starting Creative Cloud"  "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

    getting an error message that says: "Error starting Creative Cloud"  "cookies dir: cannot make folder / cookies: Permission denied (error 13)"

    Please refer the thread: Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?.
    Regards,
    Romit Sinha

  • Error Starting Creative Cloud. Cookies dir: cannot make folder / cookies : permission denied ( error 13).

    After paying  for using CC, cant use it. it says:   Error Starting Creative Cloud. Cookies dir: cannot make folder / cookies : permission denied ( error 13)
    any ideas??

    Pablosanchezphotoshop do you have sufficient disk space?  Are you logged in under an administrator account?  Finally which operating system are you using?

  • Cookies dir:cannnot make folder/cokkies:permision denied (error 13)

    I am trying to install Creative Cloud and I get the following error "cookies dir: cannnot make folder / cokkies: permision denied (Error 13)" appears.
    as I can fix it?

    You must use a computer account with administrator settings
    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/

  • What to do with this? "cookies dir: cannot make folder /cookies: Permission denied (error 13)"

    What to do in this case???
    cookies dir: cannot make folder /cookies: Permission denied (error 13)

    Re: Installing Creative Cloud Desktop but I got Error 13 an issue permission on my MacBookPro, why?

  • I get an error starting cc cookies dir: cannot make folder / cookies: Permission denied (error 13)

    I get an error starting cc cookies dir: cannot make folder / cookies: Permission denied (error 13) when downloading the creative cloud installer on my imac osx desktop. Can anyone help with similar pop up window?

    Swallow what is the exact error which you are receiving?  Also what version of Mac OS are you using specifically?  Finally what Adobe software title are you currently attempting to install?

  • Can't install always this cookies dir: cannot make folder /cookies: Permission denied (error 13), Guy

    Always following error by installing
    cookies dir: cannot make folder /cookies: Permission denied (error 13)
    Mvg,
    Guy Meurs

    HI Fotografiemeurs,
    Please check the following forum posts.
    Re: How do I fix error code 13 when starting Creative Cloud?
    Cheers,
    Kartikay Sharma

  • I tried downloading the free trail on my macbook and i keep getting this message cookies dir: cannot make folder /cookies: Permission denied (error 13)

    error 13 what does that mean? and how to fix it?

    Try below steps
    Click on Finder and then hold Command + Shift + G keys on your keypad
    It will open Go to folder window, type  exactly ~/Library and click on Go ( make sure to open ~/Library not /Library, there will be two Library folders )
    Then open Application Support
    Right click on Adobe folder and open Get info
    Under sharing and permission click on lock icon and unlock it
    Click on symbol and Add Administrator and your current user name ( if not added )
    Then give read and write permission to user name, admin, system and every one
    Then click on Gear icon and select 'Apply to Enclosed
    Click on lock icon
    Try to install Creative Cloud App.

  • Cookies dir: cannot make folder /cookies: Permission denied (error 13)

    I can't get creative cloud on my imac to work. wasted hours on it last night.  it works fine on my mac pro, but my main machine is the imac and i keep getting this error.  even while i type this i have 4 little error boxes saying the same thing and get another one every 30 seconds or so.  it must keep trying in the background and gets the same error.  i have wiped cookies in safari and even reset safari.  driving me nuts

    Hi Arjun and tphc,
    try the solution I found and tested at this other thread:
    http://forums.adobe.com/message/5628798
    I think it could be helpful for you too!
    Cheers,
    Marco

  • I've just bought a Macbook Pro 15" and I'm trying to use Photoshop, but the resolution its displaying the images at for 100% are too small. I have to design for the web, so need to be intricate with detail, but I'm finding it adjusts the resolution of the

    I've just bought a Macbook Pro 15" and I'm trying to use Photoshop, but the resolution its displaying the images at for 100% are too small. I have to design for the web, so need to be intricate with detail, but I'm finding it adjusts the resolution of the image right down. (I mean you can see the image clearly, but it's too small to edit). When I look at Safari and see a web page at 100% it's clear, but the same page displayed in Photoshop CC appears 50% of the size (even though it says it's 100%)   If I move the application window to another screen it adjusts it correctly  – leaving all the pallettes, menus and tools correctly sized as they are on the retina display   Is there some way to adjust the way Photoshop CC displays images so it is more consistent with what you actually see?   There doesn't seem to be any answer on the Adobe forum, so hopefully someone here can shed some light.  MacBook Pro with Retina display, 15", OS X Yosemite (10.10.2), Photoshop CC 2014

    I tested both ways. With "open in low resolution" ckecked the size of the images is cool, but it is low-resolution including Photoshop appearance.
    If "open in low resolution" is unckecked the appearance is good but the very small size.
    See the image below. It has 650 x 732 px, 72 dpi. The font of the text "Neste aniversário ..." is with 18pt.

  • Cookies did: cannot make folder/ cookies: permission denied (error 13)

    cookies did: cannot make folder/ cookies: permission denied (error 13)
    can't download creative cloud

    Well, then by all means check the user privileges on your user folder...
    Mylenium

  • Cannot make folder /cookies: Permission denied (error 13)

    I can not successfully install the Creative Cloud Installer. I continually get
    Error Starting Creative Cloud
    cookies dir: cannot make folder /cookies: Permission denied (error 13)
    I have tried verifying disk permissions using the disk utility on my macpro retina. This is a brand new computer (less than a week). I've also tried changing cookies permissions to allow for third party cookies.
    I don't know what the problem is.

    I had this same irritating problem. Thanks to this forum and some helpful instructions from Adobe Customer Support online I have been able to sort it out. For those who've read this far down the thread, here are the instructions from Adobe, which worked a treat - and also cured a problem I was having with Adobe Reader XI for Mac (internal error message meaning I couldn't use Reader and none of my pdfs would open with Preview either!)
    1. Please Open Finder and click on Applications on left hand side of Finder window.
    2. Navigate　to Applications->Utilities ->Adobe Installers. Double click on Uninstall Adobe Creative Cloud and follow the onscreen instructions.
    3. Delete Adobe Application Manager folder from Applications/Utilities.
    4. Open Finder. Click on Go in Finder menu and choose Go to Folder. Type /Library/Application Support/Adobe in Go to folder and press return key. You will have Adobe folder open in Finder.
    5. Delete AdobeApplicationManager and OOBE folder.
    6. Click on Go in Finder menu and choose Go to Folder again. Type ~/Library/Application Support/Adobe in Go to folder and press return key.
    7. Delete AAMUpdater and OOBE folder from Adobe.
    8. Click on Go in Finder menu and choose Go to Folder again. Type ~/Library/Application Support and press return key.
    9. Right click on Adobe folder and choose Get Info.
    10. Click the lock icon at bottom of Get Info window to unlock it, then enter an administrator’s name and password.
    11. Click on + icon and choose select all users on pop up and window and choose Select.
    12. Change the permissions　for all Users to Read and Write.
    13. Choose "Apply to enclosed items" from the Action pop-up menu (looks like a gear).
    14. Try installing the Creative Cloud Desktop application from below link.
    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
    Please launch Adobe Creative Cloud Desktop application and check if you are able to sign in.

  • TS3212 I just purchased a new iphone 4s and I am trying to load some music from my itues. I am getting a message that says not enough space. I checked my phone and it shows i have 5.1G available. do you know how to fix this problem?

    I just purchased a new iphone 4S and I'm trying to loan some music from itunes. I keep getting a message that says not enough space on my phone. I checked my phone and I have 5.1G available. I deselected all the songs on my itunes to try and get it to sync and I keep getting the same message. Any tips?

    Hey csumner1,
    Thanks for the question. I understand you are receiving a "Not enough free space" alert when attempting to sync your new iPhone 4s. The following article may help to resolve your issue:
    iOS: "Not enough free space" alert when trying to sync
    http://support.apple.com/kb/TS1503
    Resolution
    Try disconnecting and reconnecting your device, then syncing again to solve this issue.
    Orphaned files may remain on your iOS device if it is physically disconnected while syncing music, podcasts, videos, or photos. This can prevent iTunes from syncing the iOS device on subsequent sync sessions. When this happens, the Capacity indicator in iTunes may report a large amount of "Other" disk usage for the iOS device. To resolve this issue:
    1. Turn off the music or photo sync option in iTunes for the device.
    2. Click Apply to sync the changes to the device.
    3. Turn the music and photo sync options for the device on again.
    4. Click Apply again to try to sync the device to iTunes.
              - If the 'Not enough free space' alert appears, continue to step 5.
    5. Turn off the automatic syncing functions for the iOS device. To do this:
              - Select the iOS device from the iTunes window and click the Summary tab.
              - Deselect "Automatically sync when this device is connected" and select the "Sync only checked songs and videos" checkbox.
              - Click Apply to sync the changes to the device.
              - Reduce the amount of data that is being synced to the device and resync the device. For example, if syncing your Music library exceeds the memory capacity of the device, choose "Selected playlists" to transfer rather than "All songs and playlists" under the Music tab in iTunes.
    If the 'Not enough free space' alert appears, continue to step 6.
    6. Restore using iTunes.
    Thanks,
    Matt M.

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