I just purchased a new IMac with PS Elements 12 . Upon import or editing I only get an hourglass symbol and no thumbnails

I just purchased a new IMac with PS Elements 12 installed. They migrated my IPhoto library to PSE 12. When I try to import or edit I only get an hourglass symbol or the program freezes

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I just purchased a new iMac to replace our older one We are giving our older one to parents and want to wipe the HD. The discs I have for my old iMac is for version 10.5 but I have 10.6.8 currently. Is there a way to wipe the HD and keep 10.6.8?

I just purchased a new iMac to replace our older one. We are giving our older one to parents and want to wipe the HD. The discs I have for my old iMac is for version 10.5 but I'm currently running 10.6.8. Is there a way to wipe the HD and keep 10.6.8?

No. Wiping the HD will erase the OS on it.
(95074)

Problem with connecting to a website. Just purchased a new iMac with Version 10.10.2 Yosemite. Once in a while I have trouble connecting to a site. It takes forever. Is this an issue with Yosemite or my internet service?

I purchased this iMac in Feb. 2015. When I try to connect to a web site using Safari or Google Chrome I usually have no problems getting connected to the site. But maybe once a day I will try to connect and I will see the blue progress bar at the top of the screen showing it is trying to connect and then it just stops. It may take a couple of minutes before it connects to the site.
Would this be a problem with OS X Yosemite Version 10.10.2 ? Or would this be a problem with my internet company?
Thank you,
Laurie

Hi lauriefrommi,
Welcome to the Apple Support Communities!
i understand that you have some intermittent webpage loading issues while using Safari on your Mac. In this situation, to ensure that Safari is working as it should, I would suggest reading over the attached article and using the information to make sure Safari has no unsupported third-party add-ons.
Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues - Apple Support
Best regards,
Joe

I purchased a new iMac with latest iLife suite, however, IMovie will not read my videos. I deleted a 3iVX file that was not working but nothing happens now. Help

I just purchased a new iMac with the latest iLife suite. As part of the migration process in setting up the new machine the 3Ivx video codec was brought onto the new machine as well as my old movies. When I tried opening the movies iMovie crashed and told me it had a problem with the 3IVX video codec, in doing some research I found that the 3IVX video codec created a problem so I deleted it and downloaded Perian 123. The Perian 123 works well with Quicktime but iMove does not now see my old movies. At this point I cannot open any of my movies. Can anyone help? Thanks

There also might be a more updated, compatible 3ivx codec you can install, or just try re-installing a newly downloaded version of of the same old codec: http://www.3ivx.com/download/macos.html
Otherwise download and install MPEG Streamclip: http://www.squared5.com/svideo/mpeg-streamclip-mac.html
In iMovie hold down CTRL and click on the clips that don't open. Choose Reveal in Finder. Convert those files by dragging them into the window of converter program, and save as Apple Intermediate Codec (AIC). That format is native to iMovie and will work perfectly.

I have just purchased a new iMac OS Xlion version 10.7.3 and I'd like to install Windows. I have a disc for XP but the Boot Camp Assistant manual only refers to Windows 7. Please does anyone know if it will it work with XP.?

I have just purchased a new iMac OS Xlion version 10.7.3 and I'd like to install Windows. I have a disc for XP but the Boot Camp Assistant manual only refers to Windows 7. Please does anyone know if it will it work with XP.?

Get a Virtual Macine software program, Parallels, VMware Fusion or VirtualBox, and install XP in a virtual machine.
You can't install XP in a Boot Camp Partition with Lion or Mt Lion, only Win 7.

I just purchased a new iMac. My iTunes account is missing a ton of music and I cant figure out how to access it. When I try to load music from my ipod to match my imac it only asks if i'd like to sink my ipod with my account. How do I access my library?

I just purchased a new iMac. My iTunes account is missing a ton of music and only contains "purchased" music. When I try to load music from my ipod to match my imac it only asks if i'd like to sinc my ipod with my account. How do I access my entire library? Thanks

Unless you subscribe to Match, you will have to transfer your non-iTunes stuff from your old computer:
http://support.apple.com/kb/HT4527
If you want to copy non-iTunes music off of your iPod (eg, if your old computer doesn't exist), you'll need to use a third party program. I don't know of any free ones anymore, but if you google, you can find several in the $19 range.

Just purchased a new iMac running 10.9.5, needing a version of illustrator. Do I go with CS6 hard copy or down load or CC? I have 17 years of illustrator files some il 7 some CS. Can you save back to Legacy with CC?

Just purchased a new iMac running 10.9.5, needing a version of illustrator. Do I go with CS6 hard copy or down load or CC? I have 17 years of illustrator files some il 7 some CS. Can you save back to Legacy with CC?

Really need to be able to save back to the older versions, in order to output vector files on an older plotter. Running an older application of Mac sign from Softeam, can't get in touch with them. Total pain to upgrade, been dumbing down for too many years.

I am fairly new to MAC products and I just purchased a new iMac, which I love. I am doing well with it but am looking for some more detailed guidance and tips and tricks. Can anyone recommend any literature etc...

I am fairly new to MAC products and just purchased a new iMac, which I love! Can anyone recommend some more detailed literature or site for learning my way around the nuances of my iMac? copy and paste, building folders, storing data, bookmarking etc...

These are the Mac Essentials. The most Basic function tools of the Mac
http://support.apple.com/kb/HT2477
These are Mac 101 Articles. These are a bunch of articles that have the information on any app that is on your computer.
http://support.apple.com/kb/index?page=search&src=support_site.kbase.search&loca le=en_US&q=101
This is an article that will help you get used to your new Mac since you're Moving from a PC to Mac
http://www.apple.com/support/switch101/

Hi I have just purchased a new iMac and I am trying to move my iTunes files into iTunes on the iMac. I have got as far as pasting the music folder from my pc onto the desktop of my iMac. How do I now put this folder into my iTunes?

I have just purchased a new iMac and this is all new to me as it is so different from my PC. I am trying to transfer my iTunes from my PC onto the iMac, I have got as far as pasting the itunes music folder onto the desktop but I cant seem to transfer that into iTunes on my iMac. Can anyone help me out with this?

See iTunes: How to move your music to a new computer
BTW this list os for discussing the list itself. You'll get better response to questiosn you post if you post them to the correct list. I'll ask to have this moved to the iTunes list.
regards

I recently purchased a new iMac with an external drive. I want to transfer my files from my old iMac to the external drive, but I'm afraid that doing that will compromise the use of the external drive on my new iMac. Comments? Help?

I recently purchased a new iMac with an 1 Terrabyte external drive. I want to transfer my files from my old iMac to the external drive, but I'm afraid that doing that will compromise the use of the external drive on my new iMac. I have not downloaded the external drive's software onto my old Mac because of this concern. May I simply "drag and drop" the contents I want transferred to the external drive, then set up my new Mac with the drive and download there? or is there a better procedure? Comments? Help?

If your intention is to copy a just documents and data (word processing files and music for example) then yes, you can use drag and drop. If you want to transfer data and applications and permissions, it would actually be easiest to connect the drive to your old computer and turn on TimeMachine. Once TM is finished, connect the drive to your new computer and restart it holding the option key to get into Recovery mode. Then you can use the restore from TM option to transfer your data and programs to the new computer.

I have just purchased a new iMac and have uninstalled cs6 from my old iMac. Do I just install CS6 as normal or do I need a new code. My licence is for one user

I have just purchased a new iMac and have uninstalled cs6 from my old iMac. Do I just install CS6 as normal or do I need a new code. My licence is for one user

Yes, just install as you normally would using the serial number you originally used.
You did not have to uninstall on the old machine - with your single user license you are allowed to have two activated installations. So feel free to reinstall it if those are the only two machine you plan to have it on and you'd like to have a backup installation.

I just purchased a new imac and my HP Color Laserjet CP1215 pinter is not supported by HP. is there a workaround/third party software that will make it work?

I just purchased a new imac and after connecting my HP CP1215 color laserjet printer found that HP does not support this printer. I contacted Apple support and they could not supply any help. Is there a alternate way/software avalable to make this printer work with my imac?

Of course, once I posted this, I tried again and downloaded the driver without issue.
My second question still stands, however:
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?

Just purchased a new iMac and transferred all info from my old iMac. Now when using iPhoto slideshow is displays the pictures in reverse order.

Just purchased a new iMac and after transferring all info from my old iMac. Now when using iPhoto slideshow it displays the pictures in reverse order.

There's a bug in iPhoto 9.5.1 and Mavericks that affects slideshows played directly from an album. The slideshow will not play correctly if the photos have been sorted manually. Any other type of sort, date, rating, keyword or title, will play correctly.
If you need that manual sort of pictures for your slideshow create the slideshow in iPhoto's slideshow mode.
OT

I've just bought a new iMac with 2 TB hard drive. Can I partition the startup drive?

I've just bought a new iMac with 2 TB hard drive. Can I partition the startup drive?

Glenfern wrote:
The reason I'm considering partitioning is - I'm going to transfer about 50 GB of family photos & music to the iMac. Over time the photos & music library is going to grow. My idea was to point the iphoto & itunes library to the new partition so that the application programs (that will will reside in partition 1), will not get congested with photos & music over time & degrade performance. Also, I dabble a little bit with the music editing program LOGIC & Sound Track Pro, which creates lots of little music files in the process.
In your case I would strongly recommend against partitioning, as dwb mentions a drive loaded with data on an
O SX system doesn't equate to performance loss. However partitioning does. If you were going to tell me you were partitioning to load different OS's on the computer then you would have a good reason to think about partitioning. My suggestion is do not partition.
What I would also recommend is getting some high quality high speed external HD's to store your photo and music libraries on. This helps keept the 2GB drive available while maintaining performance. I have 3 external HD's attached to my iMac, two are backup drives (1 Time Machine & 1 Bootable Clone) the third drive is for storing my my music, photo & movie libraries on. If you go this route the 3 drives I'd recommend are:
http://g-technology.com/products/g-drive.cfm
http://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATA_FW800_FW400_USB
http://www.lacie.com/us/products/product.htm?id=10330
Personally I use the Lacie's however OWC or G-Tech would also be welcome on my desk.
Again if you want to take this path Apple has instructions for how to move the libraries to EHDs, if you want those links let me know.

TS1315 I have just purchased the new iPad with the camera connection kit. I just want to bewant to be able to insert my SD card into the Pad and only view my photos, not import them to the pad. Can this be done and how do I do this. Please advise. Thaj

I have just purchased the new iPad with the camera connection kit. I just want to be able insert my SD card into the Pad and view my photos, not import them.Can this be done and how? Please advise. Thank you.

See this article: iPad: Using the iPad Camera Connection Kit
No, this canot be done, afaik. When your camera or card is connected, you will see the thumbnails in the camera pane, but not full size preview. So to browse your photos on the iPad you will need to import them to your camera roll. But you need not delete them from the camera or card after importing, so you might simply import selected photos to your camera roll from the camera grid and then delete them again from the camera roll after importing and browsing, without removing them from the card/camera.
Regards
Léonie

I just purchased a new IMac with PS Elements 12 . Upon import or editing I only get an hourglass symbol and no thumbnails

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