I just purchased a subscription and didn't download it yet, because I realized I bought the wrong product. How can I exchange it?

I purchased an Acrobat subscription for Windows but wanted a subscription for Mac. How do I exchange it?

Hi jodonna,
I see. I, unfortunately, can't take care of the cancelation myself. Please Contact Customer Care; an agent should be able to take care of that quickly for you.
Best,
Sara

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I just purchase a subscription and received email ...

I just purchase a subscription and received email said delivered but I still can make calls

Hello and welcome to the Skype Community.
Your account shows that you have used your full minutes allocation in your current billing cycle and your next minutes will be added to your account when your next billing cycle starts on May 29th 2015.
Renewing your monthly Subscription before your billing cycle ends has no effect on the date upon which your minutes allocation will be added to your account.
To continue calling until your next minutes allocation is applied to your account please purchase either a Subscription but with a different amount of minutes or Skype Credit.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

HT2534 I was previously using itune gift cards to purchase music. Now, it requering to enter billing information and i don't want to have a credit card on the sytem. How can I bypass this billing/credit card requirement?

I was previously using itune gift cards to purchase music. Now, it requering to enter billing information and i don't want to have a credit card on the sytem. How can I bypass this billing/credit card requirement?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I forgot the answers for the security questions and when I try to change them (My Apple ID - Manage your account - Password and Security) I'm asked to answer the exact questions I'm Trying to change because I don't remember the answers. How can I do it?

I forgot the answers for the security questions and when I try to change them (My Apple ID -> Manage your account -> Password and Security) I'm asked to answer the exact questions I'm trying to change because I don't remember the answers. How can I do it?

Can't you try the email option instead?

I have an ipod touch 4s with iOS 6.1.6 and i can't download some apps because i need iOS 7 for example FACEBOOK how can i have the iOS 7 without buying another ipod or will the update of iOS 7 apeare sometime for my ipod touch 4s?

I have an ipod touch 4s with iOS 6.1.6 and i can't download some apps because i need iOS 7 for example FACEBOOK how can i have the iOS 7 without buying another ipod or will the update of iOS 7 apeare sometime for my ipod touch 4s?

See App Store: Install the latest compatible version of an app to get Facebook for iOS 6.

Downloading PS CS6; have purchased yearly subscription and cannot locate download

Have purchased a yearly subscription to photoshop. Have followed the download instructions, through to my order history, clicked on download button and was lead to page with no download that I could find, and nothing downloaded automatically.
Is this an issue with the Adobe site? Or am I missing something?
Urgent, thanks.

Helen,
There are a few threads on downloading the creative cloud apps:
http://forums.adobe.com/message/4397925#4397925
http://forums.adobe.com/message/4429903#4429903
http://forums.adobe.com/message/4432672#4432672
Hope they answer your question. Let us know in case you have any more queries.
Thanks
Nikhil

I have two iTunes accounts. One was set up for my iPhone; the second was created for my iPad. I just updated my iPhone and it linked my to my second iTunes account instead of y primary. How can I change it back to my primary account?

I have two iTunes accounts. One was set up for my iPhone; the second was created for my iPad. I just updated my iPhone and it linked my to my second iTunes account instead of my primary account. How can I change it back to my primary account?

Hey bjboles,
Welcome to Apple Support Communities.
The article linked below describes what to do after changing your Apple ID, but you can use it as a guide to resolve the incorrect Apple ID account information entered issue that you described.
Apple ID: What to do after you change your Apple ID - Apple Support
Ciao,
-Jason

I live in Thailand and I just downloaded Itunes (windows) --- unfortunately it displays everything in the Thai language --- how can I change to English?

I just downloaded Itunes on my laptop (windows). As I live in Thailand it displays only the Thai language which I cannot read. How can I change the display language to English?

Uninstall your current Firefox version
* https://support.mozilla.com/en-US/kb/Uninstalling%20Firefox
* DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
Download Firefox 6.0 English(US) version from here:
* http://www.mozilla.com/en-US/firefox/all.html
Installing Firefox on Windows
* https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Windows
Check and tell if its working.

Clicked and paid on the wrong option how can I correct it?

Hi,
I wanted to request the convert to Doc From PDF option instead I clicked and paid on the send PDF ottion how can I get this corrected.
AA

Hi coltcon ,
I checked it and saw your purchase for Acrobat Single app individual subscription.
To change the email address for the purchase, the only option is to cancel this purchase: Cancel your membership or subscription | Creative Cloud
Then make a new purchase on the correct email address.
Otherwise, you can make a new purchase on the correct email address and notify me, I will cancel your current purchase from: [email protected] and if you have been charged, will refund you money back too.
Regards
Srishti A

[iphone] buy coin in app.no receipt and i was banned from app. because i got coin but not paid. How can I do ?

I play game battle camp on iphone.
in morning. 20 Nov 2013. I was banned from game battle camp.
because I buy gold coin in app on 19 Nov 2013.
I didn't recieve receipt mail from itunes store.
How can I do? It's my wrong?
I had bougth the gold coin more then 2 times.
and I got a receipt mail alway
but this case. It's difference from the past
some one help me
it's unfair for me.
Mr Apipong Kantarattankul
Best Regrads,

thank for reply.
I try to talk with developer of the app. but no one who response me ( i think that they ban me all )
I want difference way. can I talk to apple ... or something

My iPod was stolen and I cannot locate it as it is not connected to the internet. How can I get it back?

Yesterday someone stole my iPod touch. I did not realize. Today I read that it can be located from iCloud web page. It said that the iPod has to be connected to the Internet so as to find the exact location, but my iPod isn't. I don't know if by accident it fell from my bag and its in the street or if someone stole it but I cannot locate it and I had 5k photos and videos, music and lots of stuff. I didn't have iOS 8 installed nor "registered" (if the word is correct) my iPod in Find My Phone app, lets say. I'm extremely worried and I want to know if there is any way to get it back. My parents made such an effort to buy it and I'm really sad. Please help me!

Contact the Police and perhaps run a Lost & Found Ad in your local paper and offer a reward. In the meantime concentrate on chaging your passwords.
Pete

Just downloaded an album but cannot play one of the songs. How can I re-download?

Purchased and downloaded an album from the iTunes Store... one song does not play correctly.
All other songs play great, but the last one only plays 20s of the 3 minutes and passes on to the next song.
How can I download the song again?

Assuming you are in a region where you are allowed to redownload your past purchases, delete the current copy from your iTunes library and then download again from your purchased history. If the problem persists, or that facility is not available in your region contact the iTunes Store support staff through the report a problem links in your account history.
tt2

Can anyone help, when I test my movie and when it is uploaded it comes out about 60% of the original size. how can I stop this?

When I test the movie or upload it to the server i comes out about 60% of the full size. I do not have it scaled with the window size and I have tried everything I can think of to get it to 100%. Why should it come out smaller? I am using an iMac and CS4 professional.

thank you for asking for more info.
The file I am loading is the SWF file plus the index.HTML file, but the problem still happens when I test the movie before uploading it.
I have not modified the HTML file.
shall I send you the file?

TS1627 my iphone is disabled and because i put the wrong code, how can i reset it?

i have an iphone 4sgd , and my child was playing with it , accidently the phone is blocked, how can i unblock it?

Back it up and restore it on the last computer it was synced with, as explained at the bottom of this article: http://support.apple.com/kb/HT1212.

I just purchased iPad air and I've downloaded pages and numbers but why I can't seem to download keynote?

The button says it's free but when I clicked on it, the loading circle icon appears but nothing happens and returns to the free button again. Why is that?

Hey matt cms and everyone having this problem,
I've contacted apple support and I'm not sure if they did something with my account but when I followed the steps below I successfully downloaded the Keynote app for free:
Sign out from App store
Restart iPad
Go to App store and DO NOT SIGN IN (I've been doing this the whole time but this time I bypassed signing in from the start)
Go to Keynote app and hopefully you'll see the 'free' button, tap it and sign in when asked. tada.
*as stated above, previously after restarting my iPad I would go to the App store and sign in from the start. Please do not sign in yet when you open App store but browse to Keynote app and sign in only after you tap on the 'free' button
If in case it didn't work I would suggest contacting Apple support.

I just purchased a subscription and didn't download it yet, because I realized I bought the wrong product. How can I exchange it?

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