I just purchased Adobe and it converted my pdf with symbols, spaces, and blank "context Not readable"

Question

Hello,
I purchased abode and it isn't converting my pdf into Word. It made gaps, symbols, columns bleed into the other column, and some blank context. I thought acrobat was included. Here is an example below. Let me know if this will be fixed? I don't want to pay for something that isn't working correctly.
Thanks,
Christie R
46 Chapter 3 • AN INTRODUCTION TO THE ADMINISTRATIV E APPLICATIONS OF COMPUTERS
i nsurance company, determines necessary care and treatment, so there is no financial  reason for a health care worker to deny necessary care.  Managed care also has a schedule of benefits for out-of-network providers. Managed care plans and  preferred   provider   organizations  (PPOs)
!?ay  require  that the  provider  get  authorization fore a procedure i s p.eiformed. This is simply permission  by the insurance carrier for the pro
_v ir to perform a medicaLpmcr.dure.
In 2010, some private insurance companies began trying to pay doctors for performance "evaluating physicians and paying them accord ing to their 'quality ranking."' However, a study published in The Journal of the American Medical Association found that results are i nfluenced as much by "whom the doctors care for" as by what
doctors do.3
A patient with PPO insurance can seek care within an approved network of health care provid ers who have agreed with the insurance company
to lower their charges and accept assignment (th1 amount the insurance company pays). Th-
.!!lay pay a co-payment, the part of the charge fa'
which_the patient is responsible. The patient ma) choose,  however,_to  go _o             etwork and lli!J the provider's customary chEges. The i nsurance company may then reimburse the patient a smal amount. There are several government insuranc• plans. They are administered by the federa.LCenter; for Medicare and Medicaid ServicesJ.CMS), for merly  the Health  Care Financing Administratior
(HCFA). WorkeJ:,'.s_compensation is a gQVem
ment program that covers j                   illness o injury. Millions of Americans receive their heal!! care-through government insurers-some throug fee-for-service plans and some tlu·ough manage. care. According  to  CMS,  Medicaid  is "jo intly
    iunded,   federa l-state health  insu:ranCe for          er.:
....rai.n-lo:w-income and needy o_e!e." As of 2010, Ms;dicaid cove 29 million children andJ 5 million adul.ts,_14  million  old  pe  and  people with

Answer 1

Hi Christie,
The quality of a  conversion depends on the quality of the PDF file you start with. Do you know how your PDF file was created (from a scanned document, using software other than Acrobat?). Please see: Will Adobe ExportPDF convert both text and formatting inf…
You may have better luck by disabling OCR as outlined in this document: How to disable Optical Character Recognition (O... | Adobe Community. (Note, however, that isn't a good option if your PDF was created from a scanned document and doesn't contain editable text).
If you decide that ExportPDF isn't going to work out for you, please let us know and we will take care of canceling it for you.
Best,
Sara