I just purchased adobe photoshop cc and light room

Its not downloading

Nobody can say anything without some tech info. What system? What browser? What exactly are you doing to download? What error messages?
Mylenium

Similar Messages

  • I just purchased Adobe Photoshop Elements 13 but my computer is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption

    I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

    I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

    If the code you are trying to enter has letters then you are not looking at a serial number.  A serial number only contains numbers - 6 sets of 4 numbers.
    Find your serial number quickly
    You might be dealing with a redemption code.  This is especially so if you purchased it from a store or the like.
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Dear Sirs, I have just purchased adobe photoshop elements 13, adobe premiere elements 13 and I am having torouble installing and finding it to work with it.  Please help.

    Please help, I just purchased Adobe photoshop elements 13, Adobe premiere elements 13 and I have no ideal how to find it on my computer.  It says it has downloaded it in my downloads but when I go to it I can't pull it up.  Which means I can't use it.  Please help me download correctly so that I can use it. Thanks

    Nitan15479421 the serial number should not contain letters.  It is likely you received a redemption code.   Please see Redemption Code Help for information on how to redeem your redemption code.

  • Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo.

    Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo. Installed it, but programs would not open. Uninstalled and tried again; this time programs would not install completely. Have tried this several times - no success. (Security was turned off during installation). Help please

    Barbara,
    same problem here. Cant install EL 12. Prem 12 is oke. Even the database is changed to 12 by Pr 12 from El 8.
    No operating probl. Windows 7.
    A File is missing cant start El. Premiere works and even media from the catal. is to get.
    Any Idee? Several times downloaded. Deleted earlyer downloads. Run update from prem elem. Nothing helps.
    Please do. Thanks.

  • Just purchased Adobe PDF Pack and I want to cancel it.  How do I do it?

    Just purchased Adobe PDF Pack and I want to cancel it.  How do I do it?

    I need information on how to unsubscribe to an Adobe Program.  I have  been
    trying for 2 days to find out how to do it from Adobe and all I get is a 
    run around.  Why wont you let me unsubscribe.  I certainly will have  second
    thoughts about dealing with Adobe in the future.  I have discovered  that
    others have had a similar problem dealing with Adobe. Please Help.   Tom
    Teasdale
    In a message dated 10/16/2014 3:39:55 P.M. Central Daylight Time, 
    [email protected] writes:
    Just  purchased Adobe PDF Pack and I want to cancel it.  How do I do it? 
    created by Jeff A Wright (https://forums.adobe.com/people/JeffAWright) 
    in Adobe PDF Pack - View the full  discussion (https://forums.adob
    e.com/message/6837615#6837615)

  • I just purchased Adobe Acrobat  Pro and am getting an error each time I try to download it.  Help, please and thanks.

    I just purchased Adobe Acrobat  Pro and am getting an error each time I try to download it.  Help, please and thanks.

    Hi Melanie Wheeler,
    Please let us know the Exact error message, that you are facing while downloading Acrobat.
    Hope to hear from you soon.
    Regards,
    Rahul Tyagi

  • I just purchased Adobe Lightroom 5 and can't activate it after installing it on my computer because the product box doesn't contain a 24 digit S/N serial number but an 8 digit PN number. Does anyone have a solution?

    I just purchased Adobe Lightroom 5 and can't activate it after installing it on my computer because the product box doesn't contain a 24 digit S/N serial number but an 8 digit PNB number. I contacted the vendor and they told me to seek help via the Adobe help lines. Does anyone have a solution?

    Unfortunately, the "find your serial number quickly" link does not work because I don't have any number on my Lightroom cdrom box with 24 digits... All I have is an 8 digit PN number... :-/

  • Ive just purchased Adobe Acrobat Pro and when i pdf a Revit file all text is unreadable. If i do it on a free pdf as Cube i dont have the problem. Whats happening and have i wasted my money

    ive just purchased Adobe Acrobat Pro and when i pdf a Revit file all text is unreadable. If i do it on a free pdf as Cube i dont have the problem.

    Hi michaele,
    What is the extension of the revit file you converted to pdf?
    Regards,
    Rave

  • Where do i download my photoshop CS6 and light room 4 to reinstall

    Where do i download my photoshop CS6 and light room 4 from to reinstall them?

    Hi woodleighint,
    Here is the download link for lightroom 5.6.
    Win : Adobe - Lightroom : For Windows : Adobe Photoshop Lightroom 5.6 : Thank You
    Mac : Adobe - Lightroom : For Macintosh : Adobe Photoshop Lightroom 5.6 : Thank You
    Regards,
    Atul Saini

  • I just purchased Adobe Photoshop Elements 13 online... and the d/l options are only for Windows 7 and 8 and I am still using Vista

    Please give me detailed instructions if possible

    Photoshop Elements 13 only runs on Windows 7 and 8. It will not install or run on Vista.
    System requirements | Adobe Photoshop Elements

  • Just purchased Adobe Creative Cloud and InDesign says start trial?

    Hello,
    I've just purchased the full package of Creative Cloud and just tried to install InDesign and now it says 'Start Trial' next to it in the Creative Cloud Menu?
    When I launch the InDesign it says Sign In required and then it takes me to a serial number screen?
    Help!!!

    Aeroalex please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html to resolve the connection error preventing your membership from being authorized.

  • I just purchased Adobe Pro online and cannot see a link or tab to download it

    Any help would be appreciated

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I just purchased ADOBE PHOTOSHOP CS2 'Classroom in a Book'

    When I received the 'used' book yesterday in the mail, I was dismayed to discover that the lesson CD was missing. Anybody have any thoughts on how I can get a copy of the CD or download the lessons from someplace. Thus far I haven't heard back from the provider. Thanks in advance.
    P.S. Willing to pay for a copy of the CD, otherwise the book is worthless.

    Purchased the CS version, used from a campus bookstore. The CD was there, but upon loading, it was damaged. No cleaning would help. Next day, a complete replacement was given.
    Now, that was at a "brick-n-mortar" bookstore, so it will be up to the seller to work with you on this one. I'd contact them and ask about the disc. They may have just forgotten to put it into the package. I always take mine out, and put them into many 4-disc packages. It would be possible, should I sell one of my copies, that I might not really think about it, and do the same, as your seller. In my case, I'd quickly apologize, and make ammends with free rapid shipping.
    Good luck,
    Hunt

  • Just purchased Adobe Acrobat Pro and it keeps shutting down when I try to open it.

    I keep getting an error message that acrobat quit unexpectantly.

    Hi Anna.
    Were you able to activate the product post purchase ? Try the following step and advise if this was able to resolve the query for you or not.
    1) Navigate to C:\Program Files (x86)\Common Files\Adobe\SLCache and rename SLCache to SLCache_Old.
    2) Navigate to C:\ProgramData\Adobe\SLStore and rename this to SLStore_old
    Post doing the above, launch Acrobat and try to activate the product.
    NOTE: If you have any other application installed on the machine, the above step would remove the activation for those products as well and convert them to a trial version.
    Cheers,
    Kartikay Sharma

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