I just purchased Adobe Photoshop Elements 13 online... and the d/l options are only for Windows 7 and 8 and I am still using Vista

Please give me detailed instructions if possible

Photoshop Elements 13 only runs on Windows 7 and 8. It will not install or run on Vista.
System requirements | Adobe Photoshop Elements

Similar Messages

  • I just purchased Adobe Photoshop Elements 13 but my computer is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption

    I just purchased Adobe Photoshop Elements 13 but my PC is not recognizing my CDRom and I cannot download the program. I tried copying the files on the program disc to my hard drive but get a message the installer will not work. I have the redemption code and serial numbers. Can I download the program online somewhere? If I download a trial version for instance will it allow me to enter my serial number and use it for the full program?

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

    I just purchased Adobe Photoshop Elements 13 for a Mac and trying to install. I am at the point to enter the serial number but it won't take letters. What do I do and where do I go for help?

    If the code you are trying to enter has letters then you are not looking at a serial number.  A serial number only contains numbers - 6 sets of 4 numbers.
    Find your serial number quickly
    You might be dealing with a redemption code.  This is especially so if you purchased it from a store or the like.
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Dear Sirs, I have just purchased adobe photoshop elements 13, adobe premiere elements 13 and I am having torouble installing and finding it to work with it.  Please help.

    Please help, I just purchased Adobe photoshop elements 13, Adobe premiere elements 13 and I have no ideal how to find it on my computer.  It says it has downloaded it in my downloads but when I go to it I can't pull it up.  Which means I can't use it.  Please help me download correctly so that I can use it. Thanks

    Nitan15479421 the serial number should not contain letters.  It is likely you received a redemption code.   Please see Redemption Code Help for information on how to redeem your redemption code.

  • Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo.

    Just purchased Adobe photoshop elements 12 & Adobe premiere elements 12 combo. Installed it, but programs would not open. Uninstalled and tried again; this time programs would not install completely. Have tried this several times - no success. (Security was turned off during installation). Help please

    Barbara,
    same problem here. Cant install EL 12. Prem 12 is oke. Even the database is changed to 12 by Pr 12 from El 8.
    No operating probl. Windows 7.
    A File is missing cant start El. Premiere works and even media from the catal. is to get.
    Any Idee? Several times downloaded. Deleted earlyer downloads. Run update from prem elem. Nothing helps.
    Please do. Thanks.

  • Adobe Photoshop Elements 10 activation issue on MAC running Parallels Desktop for Windows 7

    I have a MacBook Pro laptop running both OSX and Windows 7 (using Parallels Desktop). I installed the MAC version of Adobe Photoshop Elements 10 when I booted in the MAC OSX mode. I also Installed Adobe Photoshop 10 in the Windows 7 mode (running as a virtual machine using Parallels Desktop). Both programs indicate that they are activated. If I boot the computer in the Windows 7 mode (not using Parallels Desktop) and start the Adobe Photoshop Elements 10 program it indicates that it is NOT activated and that I "already have two copies activated".
    Question: Since I only actually have two copies activated how do I get the program activated for the Windows 7 boot operating mode?
    Thanks in advance.
    waterdoc
    [email protected]

    I have a MacBook Pro laptop running both OSX and Windows 7 (using Parallels Desktop). I installed the MAC version of Adobe Photoshop Elements 10 when I booted in the MAC OSX mode. I also Installed Adobe Photoshop 10 in the Windows 7 mode (running as a virtual machine using Parallels Desktop). Both programs indicate that they are activated. If I boot the computer in the Windows 7 mode (not using Parallels Desktop) and start the Adobe Photoshop Elements 10 program it indicates that it is NOT activated and that I "already have two copies activated".
    Question: Since I only actually have two copies activated how do I get the program activated for the Windows 7 boot operating mode?
    Thanks in advance.
    waterdoc
    [email protected]

  • I purchased Adobe Photoshop Elements 12, the reception code is invalid, so I can't install with serial code

    Having difficulty reaching support for my purchased Adobe Photoshop Elements 12. The Redemption code says invalid. It's typed accurately. So I can't get a serial number to complete installation. Adobe doesn't offer phone number for support. I'm stuck and frustrated.

    Photoelementsrookie I am sorry you have faced a difficult experience redeeming your redemption code.  Please see Redemption Code Help for information on how to redeem your redemption code. 

  • I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

    I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

    Static_Unit
    I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
    Don't Have Serial Number for Premiere, Only Photoshop?
    Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
    In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
    I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
    The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
    Thanks.
    ATR

  • I have just downloaded adobe photoshop elements 13 on a vista laptop and realised it is not compatible.will i be able to download it again  on another computer?

    I  have just downloaded adobe photoshop elements 13 on a vista laptop and realised it is not compatible.will i be able to download it again  on another computer?

    Yes.  There should be a download link if you purchased it from Adobe.  You can also find a download at...
    PSE 10, 11, 12,13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

  • Just got adobe photoshop elements 12, and it tells me my serial number is invalid. I never got an email telling me I need to redeem it, and the sticker on the back on the CD box is supposed to be the serial code right?

    Ok, so I just bought Adobe Photoshop elements 12 from Best Buy a month ago, and I want to download it onto my computer now. So I inserted the CD and everything, and through the process, the box popped up telling me to insert my serial number. After looking up what that was- and being told it was on the sticker on the back on the CD box- I entered it, and it keeps telling me it's invalid. It's a 8 number, so is it a redemtion code? If so, where do I redeem it?

    The serial number should 24 numbers divided into sets of 4 (I think).  It should be located on the CD cover.  I don't think a redemption code is involved if you buy the CD, but just in case here's some links to cover either case...
    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Hello, I just purchase Adobe Premier elements 12. I installed it but the only problem is when I try to open "new project" it tells me I have to put my password in and username for the first seven days of installation, but when I do that the project never

    Hello, I just purchase Adobe Premier elements 12. I installed it but the only problem is when I try to open "new project" it tells me I have to put my password in and username for the first seven days of installation, but when I do that the project never opens, it just has the loading bar loading and then it stops, so I have no idea wat the problem is, please help

    new project help
    What computer operating system is your Premiere Elements running on?
    Have you gone through the typical drills of
    1. Latest version of QuickTime installed on your computer with Premiere Elements?
    2. Running program from User Account with Administrative Privileges as well as from Run As Administrator applied to the desktop icon
    with right click of the icon, followed by selecting Run As Administrator?
    3. Does problem exist with and without the antivirus and firewall(s) disabled?
    4. Even though the Premiere Elements 12 Editor will not open, can you open the Elements Organizer 12?
    If Yes to all of the above, please review the following for a possible solution...
    ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open
    Please review and consider the above and then we can decide what next which might include trying to open
    the program directly from the .exe files.  (If Windows 7, 8, or 8.1 64 bit, Local Disk C\Program Files\Adobe\
    Adobe Premiere Elements 12\ and in the Adobe Premiere Elements 12 Folder are the Adobe Premiere Elements 12.exe
    and Adobe Premiere Elements.exe files. Double click the Adobe Premiere Elements .exe file to try to open the project.)
    We will watching for your results.
    ATR

  • I purchased adobe photoshop elements 12 and cannot open organizer on my macbook pro 7.1  Any suggest

    i purchased adobe photoshop elements 12 and cannot open organizer on my macbook pro 7.1  Any suggestions?

    After I successfully install the adobe photoshop elements 12 for mac, I try to open organizer and a window pops up that says
    "Adobe Elements 12 Organizer cannot be opened because of a problem. Check with the developer to make sure Adobe Elements 12 Organizer works with this version of Mac OSX. You may need to reinstall the application. Be sure to install any available updates for the application and Mac OSX. Click report to see more detailed information and send a report to Apple."
    I have checked for any updates on my Mac and it is up to date.
    I have tried reloading and am still getting the same result.
    I can open Editor, but not Organizer.
    I am running Mac OSX version 10.6.2.4 Ghz Intel Core 2 Duo Processor with 4 GB  memory, all standard stuff that came in the computer and I have no security software running when I do this.
    Any idea why it is not working?
    Thanks, Victor

  • Have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help

    have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help

    do you have a white box inside the outer box and containing the disc sleeve/disc? In my case, it was on the white box. For Photoshop elements it is all numeric and starts with 1057.
    Brian

  • I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?

    I use the operating system Mac os x 10.10.2 and would like me like to purchase Adobe Photoshop Elements 13 am with but not sure because is specified in the system requirement only os x 10.9. Can you help me?

    Yes, it works. Download the trial and see for yourself. Adobe never updates the system requirements after any version is released, so that is what was available last Sept. when PSE 13 was released.

  • I have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn't get through? can I still get my money back?

    i have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn’t get through? can I still get my money back?

    Hi ...
    If you have anti virus software installed, you need to disable that in order to download apps.
    Apple's policy clearly states that, "all sales are final" >  iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
    edited by:  cs

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