I just purchased Creative Cloud, but it won't let me down load the app I paid for
I just purchased Creative Cloud Photo and it won't let me down load the apps, let alone even let me get to the page to down load.
Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
Similar Messages
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I just purchased creative cloud, but my operating system does not support download. How can this be updated?
Swelte82 what operating system are you using? You will need to meet the minimum system requirements in order to install. You can find the system requirements at System requirements | Creative Cloud.
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I accidentally deleted the facebook app off my phone, but it won't let me go into the app store and DL it again it says it's already installed. Does anyone know how I get facebook back???
Meg St._Clair wrote:
Facetime ≠ Facebook
Some really should have thought about how confusing that name would be!
Thanks Meg... -
I've just purchased creative cloud but the serial number doesn't work. What can I do?
I'm just going round in circles on this website... The serial number associated with my purchase of creative cloud doesn't work. Different pages are saying different things and are sending me round in circles. Have I just been conned out of £500? Help me please someone...
See if the following help document leads to a solution:
Creative Cloud Help / Creative Cloud applications ask for serial number
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
If you purchased thru the Adobe web site then you are not being conned. You just might need to help to get you thru. -
Every time I try to download apps to my creative cloud desktop app, it only allows me to use trial versions of every application. But, I just paid for a subscription. What should I do?
Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html -
I purchased creative cloud, but my lightroom still says: mobile trial expired
I just purchased creative cloud, but my lightroom still says: mobile trial expired.
I started this trial before I bought my CC license.Hi There,
Kindly try out the steps mentioned in the below mentioned link.
I have a cc account photoshop & lightroom but cannot access mobile app for my ipad,I keep getting a free 30 day trial ?
Thanks,
Atul Saini -
Just purchased Creative Cloud single-app membership for Dreamweaver, can't open dreamweaver
Hello,
I just purchased Creative Cloud single-app membership for Dreamweaver, to upgrade the trail CS6 i had, it was still opening in trial format so i uninstalled dreamweaver on my mac. Now i can't download the new version of Dreamweaver via the Creative Cloud app. Can you reset my account so i can download Dreamweaver CC to my mac.
many thanksHi,
I am on OS x 10.8.3
I have used the cloud cleaner and downloaded creative cloud again and dreamweaver cc, I can open dreamweaver but its always in trial mode.
When click on Licence Product and login using my Adobe ID, it then asks for the serial number.
many thanks
Donna -
I just purchased creative cloud. What is the first step I should be taking?
I just purchased creative cloud. What is the first step I should be taking?
I'm unable to download the applications and I'm not sure why. I thought it had something to do with me having the trial prior so I went ahead and deleted it. And I still cannot download the applications. Am I missing a specific step in all of this? I was under the assumption that when I purchased creative cloud, it would be some sort of prompt to install the program (the way adobe normally works) then I would be able to install the applications separately.Hi Poe7,
Welcome to the Community & thanks for being the Creative cloud member!
The first thing is to download Creative cloud desktop app which will help you to download all the apps available, go to https://creative.adobe.com/products/creative-cloud and download it.
Once downloaded, launch it and select any product to start downloading/installing within the app.
Thanks!
Ankit -
So I just purchased creative cloud and for some reason I am not able to download it!! Every time I try I am prompted to pay for it again!! Some one needs to do something for me now or I' want a refund!
Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual
Mylenium -
Sir i am purchase Creative Cloud but Don't Download, option highlight purchase is unavailable
dear sir i am purchase Creative Cloud but Don't Download, option
please help meHi There,
Please check the download button, on the following link:
Free Creative Cloud | Download Adobe Creative Cloud free trial
For more info: Creative Cloud Help | Install, update, or uninstall apps
Thanks,
Atul Saini -
I have been trying to download Creative Cloud but it gets stuck half way down. Does someone knows how to fix this please?
Any hints or help will be more than appreciated.
Cheers
PanchoYou have not provided any system info nor aany other details.
Mylenium -
Hi I have purchased Creative Cloud, yet it is still asking me to puchase the software
Hi I have purchased Creative Cloud, yet it is still asking me to puchase the software
You could try here:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
If that doesn't help, provide the details:
- your OS
- the exact wording of the error -
I recently changed my plan to the photoshop plan which includes photoshop and Lightroom but LR won't let me go into the Develop Module or the other Modules because it says Develop Module is disabled. Please renew your membership to reactivate. I'm still a member so why won't it let me go into Develop Module? or any of the other modules?
The Photoshop LR CC is active but you have not yet activated it. The activation server shows it. Please log out & log back in of the CC desktop CC.
The Complete CC purchased last year is active till 11th of July. In case after logging out & logging back in does not resolve the issue, please contact Customer support Contact Customer Care
Regards
Rajshree -
HT1222 How do I download ios702 it's come up in my setting but won't let me down load it
How do I download ios702 it's come up in my setting but won't let me down load it
What exactly happens when you try to upgrade?
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Everytime I come to purchase neverwinter nights 2 it won't let me, and brings the following error message up; 'There was an error in the App Store. Please try again later (100). It is later, days later, and still nothing is working. Help!?!
ThanksTry here > Mac App Store: "An unknown error occurred (100)" when purchasing
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