I just purchased CS6 and I can't open from Downloads to install

I see two downloaded Illustrator files on my MAC after just purchasing CS6: an exe file and a 7x file, whatever that is. Neither opens. How do i get the install going?

you've download windows files. delete them.
then download the appropriate mac files.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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Help - I just purchased CS6 and downloaded onto the new iMac I just bought. I cannot get it to open

I just purchased CS6 and downloaded onto the new iMac I just bought. I cannot get it to open. I think I may have purchased a windows version in error. When I clicked on "DesignStandard_CS6_LS16.exe I am told the application can't open because Microsoft Windows applications are not supported on OS X. Does anyone know how to contact Adobe directly? I keep going around and around on their site and have found no e-mail or phone number to contact them to get this straightened out. Can anyone point me in the right direction? Thanks so much out there for any assistance!

Trying to contact Adobe over the (long) weekend is not likely to get you very far.
Please see Return, cancel, or exchange an Adobe order -
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

I'm going back to cs4 after using cs6 and I can't open nef files in camera raw.

I'm going back to cs4 after using cs6 and I can't open nef files in camera raw.

Each camera needs a specific camera raw version (ACR). And each ACR is tied to a specific version of PS. See this list http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html

I just purchased lightroom and am having issues opening it

I purchased lightroom 45 minutes ago and when it finished downloading I clicked on open and I can not get it to open. Someone please help me.

if you have windows, that file should be 871.9mb. is it?
if yes, right click and click 'run as administrator'.
if no, download the trial and use your serial number to activate, https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom&promoid&promoid=D TEML

I have just purchased ipad3 and thought I was restoring from my iPad2 but accidentally restored my husbands if I delete everything and restore to factory settings will it affect his iPad?

I have just purchased a new ipad3 but when setting up I thought I was restoring from my iPad2 but unfortunately I accidentally restored my husbands instead! If I restore factory settings will this affect my husbands iPad? Just wondered as when he set up his iPad he deleted all my contacts thanks

Busymum2902-
Go to Settings-General-Reset-Erase All Content and Settings. This should make the iPad act like a new one, and give you another chance to restore from your old iPad 2's backup.
There should be no affect on your husband's iPad if your iPad 2 had no affect on it.
Fred

Firefox problems - Can't open from Downloads - Can't print - FF will not update and more and more...

I've been having several problems with Firefox, to the point that I almost can't use it anymore. In no particular order, they include:
1. When I download something, 'Downloads' opens. When a d/l finishes I used to be able to run an install or open an image from there, but now I get this error message,
Windows cannot access the specified device, path of file. You may not have the appropriate permissions to access the item.
...but I can go to my Downloads directory and run or open it from there.
2. If I go to File > Print or File > Print Preview, I get this
Printing Error:
"Before you can perform printer-related tasks such as page setup or printing a document, you need to install a printer. Do you want to install a printer now?"
and if I click yes, i get this,
"Operation could not be completed."
3. Firefox will not update itself. I go to About, it downloads the new update, and I click the Apply Update button. Firefox closes, and nothing happens. A few minutes later I click to run it, and it opens with a 'Software Update' window that says,
Update Failed
"The partial update could not be applied. Firefox will try again by downloading a complete Update"
...and that does not work.
I download the new version, and when trying to run it from Downloads, I get the error (as in #1 above):
"Windows cannot access the specified device, path of file. You may not have the appropriate permissions to access the item."
When I go to the folder it's in and run it from there, it installs, but the problems persist.
4. I go to Help|Troubleshooting Information, and clicking the Reset Firefox button only closes Firefox. Clicking the Show Folder button doesn't do anything.
5. I used to be able to drag a url to the desktop, a folder or even a email, but now all I get the the O with a / through it.
6. I also used to be able to, when I click Browse on a site to upload a jpg or a gif, I could right click the file and open it in a photo viewing program (Irfanview or Paint), and now I get
"Windows cannot access the specified drive, path or file. You may not have the appropriate permissions to access the item."
I've created a new profile and it makes no difference.
I've disabled all add-ons and it makes no difference (I have to disable them manually).
The problems are there for different user accounts in Windows.
I've uninstalled Firefox, and removed the profile - rebooted and reinstalled it, but the problems persist.
What more do I have to do more to completely uninstall it?
I've kinda saved myself by using Firefox Portable, which I'm running from it's own directory. It runs as it should, but I'd prefer not to have to use it.
If i can't fix it, I'd like to completely uninstall Firefox, and just install it new and have it work properly. I have no (or only occasional minor) problems with Firefox on other computers. This computer is Win XP, fully updated

The post I was responding to said,
"Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps. "
Somehow, I think that means Windows...
I've tried Firefox in Safe Mode - it makes no difference.

Just updated pages and I can't open a document in my mac

I was working a document in pages yesterday and last night the system ask me to do an update of pages which I did. Now when I try to open the document it tells me I have to download and pay for a new pages version. Funny thing is that pages opens all of my other old files.

Open Pages, then pull down File > Open. Navigate to the document, select it and click Open.

HT201304 i was create free apple id and pasword from my laptop and i can't open from my i phone 4 what is the problem?

Dear Sir,
Please i need create free apple id and password from my i phone 4

https://support.apple.com/kb/ht1212

I just purchased the new Canon SX60 camera. Despite downloading and installing the latest version of Adobe DNG converter, I receive an error message saying that Photoshop CS4 can't open up/convert raw files (.CR2). This is the same file format as used by

I just purchased the new Canon SX60 camera. Despite downloading and installing the latest version of Adobe DNG converter, I receive an error message saying that Photoshop CS4 can't open up/convert raw files (.CR2). This is the same file format as used by the SX50, with which I never had any problem. Does anyone have a suggestion on how to fix this problem? Thanks.

Camera Raw plug-in | Supported cameras I do not see that SX60 as supported. Just how new is the SX60 when was it announces. Its support is not even listed in ACR 8.7 RC

I just purchased Aperture and have 20,000 photos in my iPhoto Library. Can I import only certain events from iPhoto into Aperture or do I have to merge the whole iPhoto library?

I just purchased Aperture and have 20,000 + photos in my iPhoto Library. I see that I can create a unified library between the two. I am wondering if I can import only certain events from iPhoto (like only 2014 events) into Aperture or do I have to merge the whole iPhoto library? Are there any benefits to bringing the whole iPhoto library over to Aperture (iPhoto is SO SLOW for me, I wonder if it is because I have so many photos). Or, any detriment to only bring a few events over?
And, if I don't merge the two libraries, I assume that means I cannot do it at a later date?
Help. My local Apple store has had very few Aperture workshops, and the next one is like 2 months away.

Thank you so much for this information. Here are some responses/comments:
Disk space - it says 114.43 GB out of 499.25 GB free. I have no idea if that is enough.
iPhoto version is 9.5.1
Again, I am not sure how to know if I have 3rd party software...but I don't think I do. Is 3rd party software anything non-apple?
I will try rebuilding the library. if that doesn't help, maybe I need more memory...? That is what Apple suggested, but that, of course, means buying something else. I've already bought APERTURE, on their recommendation...
It wasn't, and they told me it was slow because I had too many photos for iPhoto to handle and that I should buy Aperture. Which I did.
What is your iPhoto version? Are you using the most recent version 9.5.1?
iPhoto can handle 20000 photos, no problem. Your computer can be slow for several reasons:
The most common problem for slowness - insufficient disk space. Don't let your free disk space drop below 20 GB of free space, better more. If the operating system does not have enough working space and the applications you are using, you will notice a very lagging behaviour.
Older or incompatible softweare can cripple your mac. Do you have any older third-party software installed, that might have installed incompatible kernel extensions?
Aperture might be slow or keep crashing, if you imported a corrupted image or incompatible video, that cannot be processed. Then Aperture will try over and over again to create previews and never succeed. You could test for this situation, by launching Aperture with the Shift-key held down. This will defer the generation of previews. If Aperture will launch and work better this way, you probably have some bad media in your photo library.
Another problem to check for is a corruption of your Aperture/iPhoto library. You have run the First Aid Tools to repair the iPhoto Library, but have you ever tried to rebuild the library? See this post by Old Toad: Rebuild iPhoto Version 11

I purchased CS6 and am now just using it. I am trying to use Illustrator and it keeps giving me multiple errors relating to plug ins. It won't let me do anything, literally.

I purchased CS6 and am now just using it. I am trying to use Illustrator and it keeps giving me multiple errors relating to plug ins. It won't let me do anything, literally.

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

I just bought a macbook air and I can't open any of my downloaded apps in itunes

I just bought a macbook air and I can't open any of my downloaded apps in itunes. They also keep trying to download to my iphone 4 s but only half of them will download, the others say waiting. thanks.

iOS apps will not open in iTunes. iTunes will sync your downloaded apps to your iOS devices (iPhone or iPad) only.
1. Login into your iTunes account
2. Authorize your Macbook Air
3. Download all your purchased apps to iTunes
4. Sync with your iPhone.

I just purchased MBP and it is my first Apple computer. How concerned should I be about virus software and what do you recommend for security software?

I just purchased MBP and it is my first Apple computer. How concerned should I be about virus software and what do you recommend for security software?

1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets (see below.)
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
3. Starting with OS X 10.7.5, there has been another layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't actually been tested by Apple (unless it comes from the Mac App Store), but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. For most practical purposes, applications recognized by Gatekeeper as signed can be considered safe.
Gatekeeper has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could find some other way to evade Apple's controls.
For more information about Gatekeeper, see this Apple Support article.
4. Beyond XProtect and Gatekeeper, there’s no benefit, in most cases, from any other automated protection against malware. The first and best line of defense is always your own intelligence. All known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source. How do you know whether a source is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
5. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was never a good idea, and Java's developers have had a lot of trouble implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style "virus" affecting OS X. Merely loading a page with malicious Java content could be harmful. Fortunately, Java on the Web is mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers. In Safari, this is done by unchecking the box marked Enable Java in the Security tab of the preferences dialog.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a specific task, enable Java only when needed for the task and disable it immediately when done. Close all other browser windows and tabs, and don't visit any other sites while Java is active. Never enable Java on a public web page that carries third-party advertising. Use it only on well-known, password-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow these guidelines, and you’ll be practically as safe from malware as you can be.
6. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. If you need to be able to detect Windows malware in your files, use the free software ClamXav — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
7. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
ClamXav may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use ClamXav unless a network administrator requires you to run an anti-virus application.
8. The greatest harm done by anti-virus software, in my opinion, is in its effect on human behavior. It does little or nothing to protect people from emerging threats, but they get a false sense of security from it, and then they may behave in ways that expose them to higher risk. Nothing can lessen the need for safe computing practices.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

I have just purchased exportPDF and every time I try and export a PDF it keeps asking me to pay again!!!!

I have just purchased ExportDPF and every time I try and export a PDF it keeps asking me to pay again!!!!

Hi markw14322597,
I've just checked your account: Your subscription order is still pending, which is why you're unable to log in and use your subscription just yet.
It can take 24-48 hours for an order to process, but once it does you'll be able to log in and convert files.
Best,
Sara

I just purchased FaceTime and it installed on my MacBook OS 10.6.8. It doesn't accept my Apple ID to allow sign in and use FaceTime

I just purchased FaceTime and it installed on my MacBook OS 10.6.8. It doesn't accept my Apple ID to allow sign in and use FaceTime

This is what I found out about my own question as nowhere in my search of Apple support was there a similar problem addressed.
What I found that was very frustrating in Apple Support was the references to going into FaceTime preferences to reset certain items. But it can't be opened
if I couldn't activate the sign in... and yes I was very careful with entering correct symbols for i.d. and password. Also, navigating the site is such a mishmash that searches kept changing as I found myself in communities without any reference to backtrack how I got there.
Enough grousing.
I am fortunate to have a TD Curran store nearby. They are a licensed Apple Dealer and service center located in the NW of the U.S.A. They used my id and password, activated the program and tested it on their store phone.
The only thing I could determine that was different was the ISP. The store had a Comcast Commercial business contract- high speed.
My ISP is CLEAR WiMAX out of Portland, OR. When they were independent and just starting I signed on for a very reasonable monthly with the lowest speeds- they have served me well until this fiasco.
My speeds are download ~ 0.789 mbps and upload ~0.390 mbps.
This, I hope, helps at least one person.

I just purchased CS6 and I can't open from Downloads to install

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