I just purchased ExportPDF and I cannot get the website to load

I just purchased ExportPDF and I cannot get the website to load on my computer to sign in. I tried to export a PDF to convert from the program on my computer and get the "An error occurred while signing in" message. The tab for the website is the only Adobe page I cannot load.

Thank you so much for the help. I had to enter my complete email address using me.com added to my sign in name and then after I got to the next page to enter the settings, I changed the address to not include the me.com information. From there everything went through just fine. This ended about a week of frustration trying with many folks at the Verizon Store to help me. I'm so grateful for your help.
Jim

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