I just purchased full from trial but it is windows and I need MAC
I just purchased a full Adobe Elements from a trial but I see it says for windows and I have a mac
Please see Return, cancel, or exchange an Adobe order -
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
Similar Messages
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I have lost my phone and failed to sync it for over 4 months, i'm getting a new phone tomorrow can i get all previous purchases downloaded to my pc so i can then sync it to my new phone?
Read here > Downloading past purchases from the App Store, iBookstore, and iTunes Store
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I have been working on a project on final cut pro trial, just purchased the real deal, but cannot find a way of importing the project
You don't import the project.
I'm going to assume that both the trial version and purchased version were 10.1.
Open FCPX and then Open Library>Other, Navigate to wherever you stored the library (ies) you worked on when you used the trial. Choose that library and your work should be in one or more events in it.
Russ -
I just purchased a Canon 7D Mark II, new DellXPS and the Lightroom 5.2. The Lighthouse is not openinging the 7DMark II but does open the older 7D that I imported. I checked the Abode update page and do not see one for the 7D Mark II. Please say it is there - if not when. I am "on hold till its done. Thanks.
Update to the current release, which is Lightroom 5.7.1. You can do this from the Lightroom help menu and choosing updates.
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I have just purchased a compilation album but some of the songs haven't downloaded, even though I have paid for them. Why is this and when will i get the songs that I have paid for?
Hi there cortleavis90,
You may be able to download the purchases from the Past Purchases section of the iTunes Store. Take a look at the article below for more information.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
-Griff W. -
I have Fujitsu scanner Gi-5110c that came with acrobat 7 standard. I just purchased new desktop computer but I can't find my acrobat 7 standard driver cd. I like to know how I can download the driver to my computer.
Because it was valuable software it was never downloadable; also it was a special "OEM" version that could I think only be installed from that CD.
Acrobat 7 doesn't work properly on Windows 7 and later anyway. -
Hello, I just purchased 1 year prepaid Creative Cloud Photography Plan and Lightroom saying " Develop Module is Disabled " What do I need to do to activate the full program?
Are you signed into the creative cloud application manager?
Did you install Lightroom from the creative cloud application manager? -
Ive just signed up for the adobe photoshop pack, i use a mac, when i click download, nothing is happening.. Am I doing something wrong?? When I try and open the software I already had from trial it says its expired, or i need to use a serial number... HELP Anyone else experienced this?
If there is an option to "license this software", and it takes you to a sign-in page with username and password (not a serial number) - then just go ahead and sign in.
If it insists on a serial number you need to uninstall the trial. Then try to download again. -
Just purchased I-Pad 2 but will not sync my I-Tunes library. Ops system are up to date.
I did reset the I-pad and started all over. Apps and fotos do sync but not music libray.
Did not experience such a dproblem with I-phones nor with I-Pad 1.
Any suggestions?IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
ITunes: Syncing media content to your iOS devices
http://support.apple.com/kb/ht1351
Cheers, Tom -
I just purchased the newest episode of a tv show and I selected the correct episode, but it downloaded an older episode under the new title. I don't want that one what should I do?
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the mislabelled item. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
I have just purchased Real player 15sp but it does not seem to recognise Firefox13? and I cannot use the extra functions that it has. Example I cannot download videos. Thank you.
JackCannot download videos
This is caused by the RealPlayer Browser Record Plugin extension. To fix it, disable the extension.
The RealPlayer plugin will still work.
At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP), and then click Add-ons. The Add-ons Manager tab will open.
In the Add-ons Manager tab, select the Extensions panel.
Select RealPlayer Browser Record Plugin.
Click on Disable.
Click Restart Now to start Firefox with the extension disabled. My add-on manager says the add-on is disabled.
I tried this and it didn't work, what else? -
HT201471 Why did I get a 2011 model ipad when I just purchased it from apple?
Why did I get a 2011 model ipad when I just purchased it from apple?
If you ordered an "iPad 2" (as shown in your profile), that model was created in 2011. The current model is called "iPad with Retina Display" (or "iPad 4" colloquially).
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i have the latest generation ipad and just purchased an ipad mini but when signing onto the apple store, my most recent app purchases are not visible to download on my new ipad mini i.e. "receipe box". How can i download onto the new ipad mini without paying again?
Sign out, reboot and sign in
Settings>iTunes and App Store>Apple ID -
I just purchased photos from shutterstock and they said it will download as a .eps file.They said I would need vector editor such as adobe illustrator to convert the image to a jpeg. Could anyone advise me on how to do this? This is all very foreign to me.
The Swanky LadyFile>Open to open your eps file
File>Export to export your image as a jpg.
In the export dialog box just below where you type in the filename is a file type, that is where you choose jpg.
What ever you do, do not delete the eps file. Should you ever need to access the original you will have have.
I recommend that instead of jpg you choose psd, tiff, or png and use jpg only for sharing. Jpg is a lossy format meaning each time you edit the file and save it, the quality of that file degrades. The formats I recommend are lossless formats, you can edit them all you want no data is being discarded unless you choose to do so. -
I just purchased the Magic trackpad but it won't work with my safari, what can i do?
I just purchased the Magic Trackpad but it won't work with my safari software, what can i do?
Make sure you settings are correct in System Preferences > Trackpad
Or System Preferences > Keyboard & Mouse then select the Trackpad tab.
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