I just purchased Photoshop 11.  The serial number is not valid to get me out of the trial.

I just purchased Photoshop 11.  The serial number is not valid to get me out of the trial.

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • I'm trying to reinstall photoshop CS5 in a new laptop but i have an "The serial number is not valid for this product" error

    I'm trying to reinstall photoshop CS5 in a new laptop (pc) but i have an "The serial number is not valid for this product" error.
    I have deactivated photoshop in the old computer.
    The old laptop have photoshop installed with the DVD but the new laptop don't have DVD so i downloaded cs5 from Download CS5 products. ¿Maybe doing this is an error?

    the installation files work the same whether from a  disc or download, but there are other ways to mismatch a serial and installer.
    Error "The serial number is not valid for this product" | Creative Suite

  • Hello, I recently bought a computer and I have installed adobe photoshop ellements 12 license, but the serial number is not valid what can I do?

    Hello, I recently bought a computer and I have installed adobe photoshop ellements 12 license, but the serial number is not valid what can I do?

    Moving this discussion to the Downloading, Installing, Setting Up forum.
    Adobe potoshop elements are you able to register the serial number at http://www.adobe.com/?  You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • Error "The serial number is not valid for this product" | Creative Suite

    HI together,
    I'm very annoyed about the fact that I payed for Adobe Creative Suite Production Premium 5 (EDU version) and now I'm not able to use it on my new Mac. The Support team (Chat) from Adobe told me several times that the product/serial or whatever was canceled but this doesn't help me to get the product working and I won't pay again for this software. So what's the reason for cancellation? I can't see reasons for this and I don't understand why Support team can't help me. Already found Error "The serial number is not valid for this product" | Creative Suite but this doesn't helped me.
    Regards
    René

    Maybe this is also useful... They told me I canceld this by myself which is not the truth. I had a Windows machine and used Creative Cloud as well but I only canceld the Cloud, not my Serial Number for Production Premium...
    So who is able to reactivate my Serial Number so that I'm able to use my product?
    info: Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info:  We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
      info: You are now chatting with Richa.
      Richa: Hello! Welcome to Adobe Customer Service.
      Richa: Sorry for any inconvenience this has caused
      Richa: May I get the serial number?
      Richa: Are we still connected?
      Richa: We have not heard from you for some time.  Do you wish to continue to chat?
      Richa: Are we still connected?
      Rene Pardon: hi
      Rene Pardon: for sure
      Rene Pardon: sorry, i took so much time for your answer that i decided to do anything else at this time
      Rene Pardon: <Deleted >
      Rene Pardon: i registered for the education version of production premium 5
      info: Your chat transcript will be sent to r*@*.de at the end of your chat.
      Richa: ok let me check
      Richa: please wait
      Richa: Thanks for your patinece
      Rene Pardon: do you also need my "authorization code" for this product?
      Richa: I need to transfer the chat to
      Richa: tech rteam
      Richa: please wait
      Rene Pardon: ok
      Richa: I am sorry
      Richa: But I will not be able to transfer the chat
      Rene Pardon: is there a phone number i can call?
      Richa: As the serial number is canceldd
      Richa: and we do apologise
      Rene Pardon: why was it canceled?
      Richa: but there is no phone support for this product
      Rene Pardon: i don't understand because i payed a lot for this
      Richa: Its showing canceled
      Rene Pardon: so what are the options?
      Rene Pardon: i need this product right now and i payed for it so why can't i use it?
      Rene Pardon: Your file '2015-03-30_Personalausweis_*.pdf' was successfully uploaded.
      Rene Pardon: as you can see, i'm the person who payed for this software
      Richa: I am sorry I just checked it
      Richa: it is canceled thats why you are getting invalid error
      Rene Pardon: yeah, that's what i see but i dont understan. why was it canceled? who is responsible for this mistake? it doesn't help me to tell me what i already see i need a solution to use the product
      Richa: I am sorry Rene
      Richa: But its showing canceld
      Richa: so cant help you with that
      Richa: I wish I could help you, but my hands are tied
      Rene Pardon: that's what you told me several times so who can help me?
      Rene Pardon: i'm very annoyed about this fact that i can't use the software i payed for and noone is able to help me getting this working
      Rene Pardon: so please tell me who is able to help me
      Richa: You need to place a new order?
      Rene Pardon: no, i won't pay AGAIN for this software i want a solution to use my already payed product
      Rene Pardon: please get someone in your team who can help me
      Richa: I am sorry Rene..
      Richa: But unfortunately my team can not help you on this.. as the sersil is expired
      Richa: I mean canceled
      Richa: Sorry but we can not help Rene..
      Rene Pardon: BUT WHY CAN'T YOU TELL ME WHY IT WAS CANCELED?
      Rene Pardon: Help me understanding...
      Rene Pardon: You're wasting my time!
      Richa: I am sorry
      Richa: I found the reason for cacnellation
      Richa: and its canceldd
      Richa: because you requested to cancel.  in year 2013
      Richa: On 30th april 2013
      Rene Pardon: but i only canceled the creative cloud, not my creative suite
      Richa: so we have refund and canceled it
      Richa: Its showing for this oserial?
      Rene Pardon: one moment
      Rene Pardon: i log into my account
      Rene Pardon: Your file 'Bildschirmfoto 2015-04-09 um 13.31.53.png' was successfully uploaded.
      Rene Pardon: As you can see the product is displayed as "non-canceled"
      Rene Pardon: I also bought the Createive Cloud during my time I had a Windows machine and this was the one i canceled - or I expected only this to get canceled
      Richa: I am sorry but the refund was given and requested for this
      Rene Pardon: There was only a refund for the Creative Cloud but not for the Creative Suite i bought
      Rene Pardon: And why should I need a serial number for the Creative Cloud?
      Rene Pardon: Please reactivate my Serial Number so that I'm able to use my product
      Richa: I can not do that?
      Rene Pardon: But i guess someone in your Team can
    Richa: can not help you

  • When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???

    When i try to install my newly bought CS5 it says"The serial number is not valid for this produkt" what to do???
    / Jojja

    Oh my, I hope so too but its pretty common on these types of sites - even eBay sellers do it. Its all about the way they word it. Some sellers are very crafty in the way they word their ads misleading the buyer into thinking they're getting a legitimate and licensed product when it's actually not. Be careful in any future products you buy on these kinds of sites.
    My advice is to quickly write an email to the seller and demand to know what you just bought - Be VERY specific and thorough with your questions - for example on ebay  I bought a computer that had CS5 installed on it (but it didn't come with the install disks)  This particular seller installed CS5 or 6 as well as the Microsoft Suites on all of his used pc's. So before I bid, I sent an email to him asking if it included the product codes for the CS5 because I intended to register it for Adobe support. He advised me that he bought bulk licenses for all his software, he told me exactly where the product codes were on a document and they were in fact legit.
    Also check the return policy of the Site (not the seller) sometimes they offer a little protection to their customers. Be sure to contact their support department and their Fraud department if it turns out you were scammed. And definitely give negative feedback to the seller.
    One more thing, you should  also check with the Adobe licensing support department. In fact, do this FIRST - so that you're sure the code is no good. Sometimes the product codes have expiration dates (though I've never heard of it happening to entire suite) If this is the case they will issue you a new code free of charge.
    Good Luck. I really hope it all works out for you.

  • The serial number is not valid for this product

    Hello,
    I have changed laptop and tired to reinstall Photoshop but says "The serial number is not valid for this product". I used same serial on my old laptop.
    I installed trial version then tried to activate, but says same error.
    note: It is photoshop 12 for windows , english version , CS5 , volume license
    Could you please help.

    Hello,
    I have changed laptop and tired to reinstall Photoshop but says "The serial number is not valid for this product". I used same serial on my old laptop.
    I installed trial version then tried to activate, but says same error.
    note: It is photoshop 12 for windows , english version , CS5 , volume license
    Could you please help.

  • I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

    I'm installing PS CS5 Exteneded on my new laptop. I get an error saying the serial number is not valid for this product. Help!

    If you purchased it from Adobe, it is registered and that would prove ownership as well as the emaill they sent with the serial number.
    https://www.adobe.com/account/my-products-services.html#MyProductsHeader
    Sign in with the email and password that you bought it under.
    Click on the triangle next to your product and you will see the serial number assigned to you.
    You have a valid record and proof of ownership. Try again.
    Gene

  • Buy logic pro 9. installer write that the serial number is not valid.

    buy logic pro 9. installer write that the serial number is not valid.

    You bought the box or Logic Pro in the Mac App Store?
    Yes, BOX
    Message was edited by: VLyahov

  • My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.

    My Adobe programs were deleted as my hard drive was replaced. I still have the serial number but each time I try to re-download it says the serial number is not valid.

    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  • I can't activate my serial number for adobe indesign cs5 "The serial number is not valid for this product"

    I can't activate my serial number for adobe indesign cs5"The serial number is not valid for this product"

    Alright- I am working on escalating this to our senior Volume Licensing team to help, but in the meantime, please ensure that you've tried the steps here: Error "The serial number is not valid for this product" | Creative Suite

  • I just put my serial number in to have someone call me about an issue, and it says my serial number is not valid.  I copied it from the apple in the top corner.  Any thoughts?

    Apple Support is saying my serial number is invalid, and I copied from the desktop itself.  Any suggestions as to why this would happen?

    When you say you copied it from the desktop do you mean Apple Menu > About this Mac > More Info?
    If your Mac is 5 years old or older it is considered Vintage or Obsolete and Apple no longer offers support. Instead of telling you it will often just say the serial number is invalid.
    What model/year is your Mac? You can also try entering your serial number on this website: http://appleserialnumberinfo.com/Desktop/index.php see what it comes up with.

  • I'm trying to reinstall the cs6 but it says the serial number is not valid

    why i can't reinstall my CS6?

    Hi Michael,
    The provided serial key is a valid serial for Design and Web Premium CS6 Upgrade.
    To use the serial number you need to have the serial number fo the previous qualifying version handy as the installer will prompt to enter the olde serial number as well.
    Regards,
    Rave

  • Reinstalling Acrobat.  Installation claims the serial number is not valid.

    Here is my serial number details
    Here's what the screen says
    <Image removed by Moderator for revealing serial number>
    While the product screen says its version 10 and the setup screen says v11, it ran as 11 on the startup screen on my old computer before it died.
    What am I doing wrong?

    The installer is incorrect.
    Try to install the Acrobat 10 pro from adobe.com or http://helpx.adobe.com/download-install.html
    Hope it helps.
    Regards
    Rajshree

  • I cant install adobe because the serial number is 'not valid'

    serial number i recieved in an email from student superstore (where i am entitled to dobe for free as a student at my college) doesnt not work.

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • ARD 3 Will Not Install "The serial number is not valid"

    Hello, and thanks for reading.
    I am a new network admin in a silicon valley school district. I come from a Windows background and I am picking up the Mac pretty well. I was asked by the support team to install Apple Remote Desktop 3 on my MacBook Pro running 10.8.4 to help people with our Outlook / Exchange deployment.
    This will not install no matter what. I have been trying for a total of about 5 hours so far. 4 different disk, 4 licenses, 3 of which are capped at 10 and 1 is unlimited. There are plenty of licenses available still. I have removed every bit of ARD off from the original install and just tried again. I am at my wit's end here. I am spending more time tryin to help others than I am doing anything else. Teach me to be a nice guy.
    Anyway, if anyone has a brilliant idea of what I am missing I am definitely willing to listen and follow. Than

    First, confirm that the licence codes and the disks you were given are indeed for ARD 3. Most school districts will have a lot of old stuff floating around, so it's quite possible that you were actually given the license code or disks for ARD 2.x or even ARD 1. A license code for ARD 3 should, I believe, always begin with XARD-030-, and of course an ARD 3 disk should say so.
    And I presume you're installing through a user account that has administrator privileges, correct?
    Regards.

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