I just purchased Photoshop Elements and there is no audio on my video files

they are m2ts video clips with no audio !
driving me crazy as it says m2ts are supported

No, there is not.
Sorry.

Similar Messages

  • I just purchased photoshop elements and went to retrieve my serial code.  The web page provided to retrieve it loads blank, even when clicking on the URL through adobe's web site.  I can not install my product without this.  Please help

    I just purchased photoshop elements and went to retrieve my serial code.  The web page provided to retrieve it loads blank, even when clicking on the URL through adobe's web site.  I can not install my product without this.  Please help

    Drusso77 if you are continuing to face difficulties locating your serial number then please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.  You are also welcome to contact our support team at http://adobe.ly/1aYjbSC.

  • I have just purchased photoshop elements and premiere package. I tried to download them but it tells me the serial numbers are inapplicable. I notice the platform says windows and I am using a mac book pro.  It didn't give me an option when purchasing. wh

    I purchased Photoshop Elements and Premiere package today.  I have been trying to download them but it tells me the serial numbers are inapplicable.  I am using a mac book pro and I have just noticed that the platform in my receipt says 'win" .  I don't remember being given an option for mac or windows  when purchasing.  what can i do now?

    Return, cancel, or exchange an Adobe order

  • Just purchased Photoshop Elements and the serial number shows as invalid

    Whenever I enter my serial number a message appears : "This serial number is not valid for Adobe Photoshop Elements 12"
    How do I solve this? The live chat has not been working as well so I don't know who to contact about this issue.
    Thank you!

    Hi,
    The original poster or yourself gave no indication of which operating system you are running on.
    Around the time of the original post there was a problem with the Adobe server and a note was put out which may have answered the original posters problem.
    You don't tell us anything about your problem - any error message?
    By the way, this is a user to user forum where other users try to help - Adobe staff only occasionally look in.
    Brian

  • I HAVE JUST PURCHASED PHOTOSHOP ELEMENTS 13 AND SYSTEM SAYS SERIAL NUMBER INVALID BUT IT IS CORRECT

    I HAVE JUST PURCHASED PHOTOSHOP ELEMENTS 13 AND ON ENTERING SERIAL NUMBER SIX BLOCKS OF 4 IT KEEPS SAYING SERIAL NUMBER NOT RECOGNIZED DESPITE SEVERAL ATTEMPTS. THE SERIAL NUMBER IS CORRECT ANY IDEAS? 

    Which Operating System you are using?
    In the serial number window, on the title bar check if the product name is Photoshop elements 13
    There are some PE serial number which is specific for windows OS, you may check that also.
    You can contact Adobe support and verify your serial number once
    Contact Customer Care

  • I have just purchased Photoshop Elements 13. Why am I unable to access the program?

    I have just purchased Photoshop Elements 13. I think it was installed. The title shows in my 'Downloads File'. I have tried double clicking on 'install' in the downloads file. All I get is a page of data that doesn't seem to do anything. When I purchased Photoshop Elements 12 there was no problem. The apps appeared on my monitor and I went to work. What appears on my monitor for Photoshop 13 is a file picure. When I click on it I go to the Downloads File. Can anyone help me?

    I am unable to access the Photoshop Elements 13 program.

  • I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is i

    I purchased photoshop elements and i am having all the problems in the world installing it.... first the link in the emails were errors and secondly i have downloaded and installed multiple times and it says my serial number from the email i received is incorrect.... please help

    Ok, since this forum is for Photoshop Standard and Photoshop Extended, we don't know much about Photoshop Elements. There is a Photoshop Elements forum and I'll link it for you since they best know how to field your questions.
    Photoshop Elements
    Good luck on it! 
    Gene

  • I purchased Photoshop elements and it downloaded in Pc and I have a mac.  I downloaded the trial version of mac and put in my serial number but it doesn't recognize it.  what to do.

    I purchased Photoshop elements and it downloaded in Pc and I have a mac.  I downloaded the trial version of mac and put in my serial number but it doesn't recognize it.  what to do.?

    Get a refund from where you bought and buy the correct version

  • I purchased Photoshop elements and downloaded the 32 bit version, but I received an error saying I need to download the 64 bit version.  How do I do that?

    I purchased Photoshop elements and downloaded the 32 bit version, but I received an error saying I need to download the 64 bit version.  How do I do that?

    You can get it from here:
    Download Photoshop Elements products | 13, 12, 11, 10

  • Trying to generate a sn for my purchased photoshop elements and it's not working. [was:DOWNLOAD]

    I'm trying to generate a sn for my purchased photoshop elements and it's not working.??

    It is not clear what you mean.  Normally one does not generate a serial number, it is provided with the purchase.
    Here is some information regarding locating your serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
    https://redeem.licenses.adobe.com/getserial
    If nothing seems to work out for you, contact Adobe Support either by chat or via phone.  Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • Just purchased Photoshop C6 and the registration code is continually rejected.

    I just purchased Photoshop C6 and can not install it because the redemption code is rejected.

    Get in touch with support. nobody here can deal with serial number issues.
    Mylenium

  • Just purchased Photoshop Elements 13, and did not get the Mac version.  How do I switch?

    I purchased Photoshop Elements 13, and it was unclear that it was a Wndows program,  When I purchased Lightroom it was for both formats, so I did not look too closely, but no Maac OSX option seems available.  How do I get the OSX version, or get a refund?

    I am tired of getting absolutely no where in the web site! I want my money 
    returned to my VISA. I will purchase the software rather than deal with
    Adobe  online! If you know how to reach the correct person please be kind
    enough to  send me the information. The link below only takes me in circles! I
    have been  trying to solve the installation since Dec 10th. Enough is enough.
    In a message dated 12/12/2014 3:29:19 P.M. Mountain Standard Time, 
    [email protected] writes:
    I  purchased Photoshop Elements 13 online but have been unable to download.
    How do I do this? I followed all the instructions.
    Jeff  A Wright
    (https://forums.adobe.com/people/JeffAWright?et=watches.email.outcome)  marked Ned  Murphy
    (https://forums.adobe.com/people/Ned+Murphy?et=watches.email.outcome) 's reply on _I  purchased Photoshop Elements
    13 online but have been unable to download.  How do I do this? I followed
    all the instructions._
    (https://forums.adobe.com/thread/1657272?et=watches.email.outcome)  as helpful. View  the full reply
    (https://forums.adobe.com/message/7009778?et=watches.email.outcome#7009778)

  • Need help installing just-purchased Photoshop Elements 11

    I just bought Photoshop Elements 11 at Costco. I want to install on a Mac with no CD drive. I went to download trial version from Adobe (so I could then upgrade to full, purchased version by entering serial number from the box), but the trial version is Photoshop Elements 12.
    How can I install the software I just purchased???

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
    Photoshop/Premiere Elements 11:
    http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l

  • Hi, I just purchased Photoshop Elements, but when I went to install it says my Windows XP does not support....HELP!

    I purchased Photoshop Elements but it won't download because I have Windows XP. Yes, I know I should have checked that first, but what do I do now???? Is there an older version available that will work for my system, or can I get a refund? Help please!

    http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Re Photoshop Elements 10 - who can recommend reference manuals about how to work between my existing Aperture 2.1.4 and my just purchased Photoshop Elements?

    I shoot in Raw with a Canon G9 Compact - after rapidly ditching iPhoto in favour of Aperture, I now want to learn to use Photoshop Elements together with Aperture - I can obviously buy something like the "Dummies" or the "Missing Manual" books about Elements 10, but what can you recommend that will help me learn about the best ways to move images between the two, and how to combine the best features of Aperture and Elements? Thanks for any advice.

    I will defer to Sierra Dragon, one of the strongest advocates of Referenced Masters on this forum, but I suspect that your upgrade would only engage about 32 GB of HD space.
    I have always used a Managed Library because I like the import-and-forget security.
    AP2 arranges each master, thumb, and preview into a single folder. AP3 rearranges things so that all of the masters are in one folder, thumbs another, and previews in another. This has the advantage of making it easier to find your masters, should you ever have to open the Package and look for them.
    AP3 is very nice and, with at least 4 GB of RAM, tends to be very speedy. Were I thee, I would force a TM back up and then turn it off while you run the upgrade. Turn it back on only when you are sure that all is well.
    If you search this forum for posts around the time that AP3 first came out, you will find that there was a list of cache and pref files that sometimes had to be deleted. I believe that subsequent versions of the AP3 incorporated this into the program as I have not heard of that trick being necessary for years.
    In my case, I had a 150 GB Managed Master Library, so I copied it out on an external drive and ran the upgrade there. Once I was sure that it had worked (and it did, first time), I copied it back. As you might imagine, 150 GB over FW800 took some time, but I had three copies of my Library at all times.
    A final note, if you are committed to using Referenced Masters (as I now am, having sprung for a SSD) remember that they are write once/read many. That is, they are NEVER rewritten once they are out on disk. I have mine on a dedicated 250 GB and it never fragments. Your Library, on the other hand, reads and writes all the time, keep it on your largest, fastest disk.
    Best wishes.

Maybe you are looking for