I just purchased the ExportPDF upgrade to Acrobat, but when I go to the user page, it asks me to Subscribe again??? I'm logged-in under my user account...HELP!!!
I need help in beginning the use of the ExportPDF upgrade...I have purchased the account, but when I go to the user page, it thinks that I need to pay!!! HELP!!!
Hi rogue boeviers,
I just took a peek at your account, at it looks as though it's "pending." It can take several hours for a subscription to process fully. Please try again in a few hours, and if you're still having trouble, please let us know.
Best,
Sara
Similar Messages
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I have just purchased an activation key for iWork but when I enter it it is rejected as invalid. Any help or suggestions please?
Check the usual suspects, letter O and number zero for example, also letter "ell" and capital i.
We are however not Apple. Contact their telephone support for wherever you are.
Peter -
I just purchased the ExportPDF. When I try to convert a pdf document to word online, it gives me an error. What is the problem?
Hi sampa1,
Can you please let us know the error message you are getting while converting PDF to Word. Also, please let us know the steps you are following. -
I just purchased a software upgrade to OSX Lion. I received an e-mail that says, "To install your software, you simply launch the Mac App Store, click "Redeem"• found under Quick Links and enter your content code(s). How do I "launch the Mac App Store?"
Assuming you are running OS X 10.6.6 or later (10.7.x Lion, 10.8.x Mountain Lion or 10.9.x Mavericks), go to the Apple Menu (top left-hand corner of the screen)>App Store and it should become clear from there.
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I am using 10.4.11. Trying to upgrade Itunes so I can set up our new IPad. However, to upgrade Itunes, I have to upgrade OS. Do I need to buy the full version of 10.5, or can I just purchase the upgrade? (about $100 difference). All this just to get our Ipad to work....
It requires the full Retail version to get Loeopard/10.5, ($129), now there is a $29 Snow Leopard /10.6 Disc, but...
Leopard requirements/10.5.x...
* Mac computer with an Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor
minimum system requirements
* 512MB of memory (I say 1.5GB for PPC at least, 2-3GB minimum for IntelMacs)
* DVD drive for installation
* 9GB of available disk space (I say 30GB at least)
You have to call Apple & likely ask for a Product Specialist to get it, if they still have it! Helps to tell them you have an iPad/iPhone & you can't run 10.6.
There are workarounds if the 867MHz is the only hangup...
http://sourceforge.net/projects/leopardassist/
Snow Leopard/10.6.x Requirements...
General requirements
* Mac computer with an Intel processor
* 1GB of memory (I say 2GB at least)
* 5GB of available disk space (I say 30GB at least)
* DVD drive for installation
* Some features require a compatible Internet service provider; fees may apply.
* Some features require Apple’s MobileMe service; fees and terms apply.
At the Apple Icon at top left>About this Mac.
Then click on More Info>Hardware and report this upto but not including the Serial#...
Hardware Overview:
Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 6 GB
Bus Speed: 800 MHz
Boot ROM Version: IM71.007A.B03
SMC Version (system): 1.21f4 -
We are unable to validate this serial number for adobe lightroom. I just purchased the upgrade for lightroom and keep getting this message upon installing
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
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Hi All, I just purchased the iphone 4S, was upgrading my phone with my itunes acct, its stuck with itunes, cable icon...Help.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
I just purchased the latest iPhoto to update my 7.1.5.I have run the Library upgrade tool 2x, each saying installed successfully.But, each time I try to open iPhoto, I get the msg,"To open this version of iPhoto,the library needs to be prepared"OSX 10.9.3
each saying installed successfully
It looks like you installed the Library Upgrader, but did not run it. It is installed in "Applications > Utilities". Launch this tool and click the "Choose Library" button to direct it to your iPhoto library. -
I just purchased Acrobat XI Pro and received I just purchased the subscription for Acrobat XI Pro . I received a email with the instruction to download, it stated that I already had a progam installed. How do I know if I have the new XI pro installed correctely
Thank you for your help. It is corrected.
Sincerely,
Bobbie Pettit, VP Business Development
Environmentally Preferred Specialty Cleaners
Hi-Lite Solutions, LLC
540-450-8375 ex 404
540-450-8379 Fax
540-535-9488 Cell
1285 Brucetown Road
P.O. Box 0399
Clear Brook VA 22624-0399
United States
Cage Code Numbers: 6G8Q5 & 1DCQ7
[email protected]
www.hi-litesolutions.com
www.Facebook.com
P Please print this email only if it's necessary!
This is a confidential communication intended for the named recipient.
Please destroy and notify me if it is misdirected -
I'm a video editor working primarily in FCP7 and just purchased the latest Mac Pro running Yosemite ? Does anyone know if any options have become available for running FCP7 on this platform ?
It would "run" (more like Sunday stroll or walk) if you installed Snow Leopard in a VM. Especially if you have 6-core (and would help to have 6 or 8 cores anyway if you were able to and intend to make best use of nMP for video editing).
If you "classic" Mac Pro was 2009 or later, adding two AMD graphic cards, upgrading the processor to 8-core 3.xGHz would have gotten you a FCP-X capable machine and still dual boot and use Snow Leopard as needed.
Any Mac Pro can now use 1000MB/sec SSD PCIe blade to boot from and/or for scratch and editing to help improve work flow.
SSD Blade Drive for "Classic" Mac Pro -
I have just purchased the iPhone 5s and my previous phone was backed up on iCloud. However when I restored this on my new phone my photos are still being restored after 4 days. Shows the amount there but no pictures? Is there anything I can do to get them back as my other phone has now been cleared. On my iCloud storage it still shows that my previous phone had all the info still?? I'm confused!
Many users have lost photos while preforming a restore from backup or upgrading the iOS. Recall, only photos in the camera roll are backed up to iCloud. There is a way to turn backups for camera roll on/off, perhaps these users had camera roll turned off.
See:
Settings>icloud>Storage & Backups>Manage Storage, tap the device's name and on the next screen, be sure Camera Roll is turned on.
IMPORTANT...
Photos should be regularly synced to a computer (like you store photos from a digital camera) using either USB via iTunes (on a mac use iPhoto or Aperture to move them to an album) or using photo stream. If using Photo stream, but sure to move the received photos to a permanent album. If you have been doing that, then you can sync those photos back to your device.
Or, you can find other apps in the app store that send camera roll photos to a service like Dropbox.
If you haven't been saving photos except relying on iCloud to store them in a backup, then that is risky, as many users have discovered. I'm afraid I have no advice in this case - there is no "cure". -
Where can I find a download of Acrobat XI Standard to purchase as an upgrade to Acrobat 9?
Where can I find a download of Acrobat XI Standard to purchase as an upgrade to Acrobat 9?
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I just purchased the Life 11 and it erased all of my photos. I can't seem to contact the store. What can I do?
Upgrading to iLife shouldn't delete your iPhoto library and hopefully you have a backup to restore from just in case.
Apple recommends backing up your iPhoto library routinely > iPhoto '11: Back up your iPhoto library
Try rebuidling the iPhoto library.
Hold down the Command + Options keys then launch iPhoto.
Keep the keys held down until you are prompted to rebuild the library.
A dialog will appear with rebuild options. Select the options you want to use.
Click Rebuild to begin the rebuild process. This may take a few minutes to complete. -
Just purchased iphoto stream upgrade for my mac but do not see it. How do I get it downloaded?
Just purchased iphoto stream upgrade for my mac but do not see it. How do I get the download or this purchase?
Apple - iCloud - Learn how to set up iCloud on all your devices
Apple - Upgrade your Mac to OS X Mountain Lion. -
I just purchased the iphone 4 for verizon and I need to sync with itunes but my macbook runs X OS 10.4.11. How could I download itunes 10?
You will need to upgrade your MacBook OS to at least 10.5.8 or preferably Snow Leopard 10.6.X
Stedman
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