I just purchased the hunger games on blu-ray with digital copy. when I try to download the HD digital copy it gets to about 80% compete then stops with a download error (-50). What is that how do I fix?

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

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I am suddenly having a problem with my iMac - when I try to restart or shut down, it hangs on a gray screen, and I have to hard reset to turn it off. How do I fix this?

I am suddenly having a problem with my iMac - when I try to restart or shut down, it hangs on a gray screen, and I have to hard reset to turn it off. How do I fix this?

http://support.apple.com/kb/TS2570 Mac OS X: Gray screen appears during startup

I recently purchased used macbook pro 15" but unfortunately i erase the harddisk and did not have back up but when i try to reinstall the mac os x lion it ask me the id password,how i can purchse the mac os x lion.

i recently purchased used macbook pro 15" but unfortunately i erase the harddisk and did not have back up but when i try to reinstall the mac os x lion it ask me the id password,how i can purchse the mac os x lion.
where from i can buy the mac os x lion because i am using windows base system when i try to buy from apple web side it show in app store only not in itunes

Have you tried booting from the Recovery HD to reinstall Lion?
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
You will need the Apple ID and password used to purchase Lion. If you have not purchased Lion, then you will need to purchase the Snow Leopard DVD and install Snow Leopard then update it to 10.6.8 to access the App Store where you can purchase and download Lion under your own Apple ID. Or you can purchase the Apple USB Lion installer flash drive at any local Apple retailer or the Online Store.

I am running a MacBook Pro with 10.7.5 and I downloaded the OS X 10.10.2 Update Combo, however when I try and open the package the error message "This volume is used for TimeMachine-backups". Which is not true. I´m using TimeCapsule.

I am running a MacBook Pro with 10.7.5 and I downloaded the OS X 10.10.2 Update Combo.
When I try and open the package after accepting the lincence-agreement and upon choosing the install-volume the error message appears: "This volume is used for TimeMachine-backups".
Which is not true. I´m using a timecapsule for backups.
How can I proceed?

I am using a MacBook Pro (2010) with 2.53 GHz Intel Core i5, 4GB, 1067 MHz, DDR3, Startvolume Macintosh HD.
After downloading the package and starting upgrading it asks acceptance of the license-agreement. After that it asks for the volume were to install. And when I click on the Startvolume Macintosh HD (which is the only available on the machine) it says: "The volume is already being used for Time Machine-Backups".
It doesn´t offer to skip that point or to reconfigure the Time Machine settings.
The point is that my Time machine is not and has never used the Mac HD for Backups. In the past I have used an external drive and since 05/2014 I am using a Time Capsule which is appropriately addressed in the Time Machine settings.

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I downladed a game then i bought some gold on the game using a credit card. Now when I try to retrieve the gold it says I have to verify then download it. It will not let me. Any suggestions?

I was receiving the same error message yesterday, which said There was a problem downloading "The Song Name / Album / Artist". The file seems to be corrupted. To redownload the file, choose "Check for Available Downloads" from the Store menu. The file tries to download five times before this error message appears.
I too, tried to find the file and delete it, but it was no where to be found.
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I upgraded to the new IOS, but lost data and apps. When I try and restore the only backup I see is the one made AFTER the lost data. How can I access an older backup from the cloud?

I upgraded to the new IOS, but lost data and apps. When I try and restore the only backup I see is the one it made AFTER the lost data. How can I access an older backup from the cloud?

Why don't you talk to apple and find out if backup exists? That conversation with apple will stop your guessing.

Ven though i have a year student subscription with creative cloud when i try to open the programmes a window comes up for free trial or to buy the product. I was clicking the free trial option but i guess thats over now so it won't allow me to access the

Even though i have a year student subscription with creative cloud when i try to open the programmes a window comes up for free trial or to buy the product. I was clicking the free trial option but i guess thats over now so it won't allow me to access the programs. Any suggestions?

Hi natasachara,
Please refer to the details about the student plan below:
Creative Cloud Help | Creative Cloud for Students and Teachers / Common Questions
Regards,
Sheena

When I try to delete old 4s backup from iCloud (I have a 5s) it tells me it cannot be deleted because in use. How to I fix that to delete it?

when I try to delete old 4s backup from iCloud (I have a 5s) it tells me it cannot be deleted because in use. How to I fix that to delete it?

That should clear up on it's own when it times out in 3-5 days. Wait a few days, then try deleting it again.

Can I get help with podcasts? When I try to open the podcasts, itunes crashes, says "itunes has detected a problem and must close", or the spanish equivalent since my xp is in spanish. everything else works fine, it even downloads podcasts and syncs.

Can I get help with podcasts? When I try to open the podcasts tab, itunes crashes, says "itunes has detected a problem and must close", or the spanish equivalent since my xp is in spanish. everything else works fine, it even downloads podcasts and syncs.

The only other thing I can suggest is to use the Repair option for iTunes.
Download the iTunes programme (do not uninstall your current iTunes) and then "install" the new copy. At some stage you should see an option to "install" or "Repair". Take the Repair option.
Once you've done that, if you still have a problem, I don't know what else to suggest, except to search through the discussions to see if anyone else has had the problem and managed to fix it.

My new Photoshop Elements 12 has a RAW file plug-in, but when I try OPEN to select a photograph, there are only generic icons instead of pictures-- I can't tell one photograph from another! How can I fix this so I can tell which photograph I want to open?

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Thanks R_Kelly:
Adobe Photoshop Elements Version: 12.0 (12.1 (20140303.12.1.49334)) x32
Operating System: Windows Vista 32-bit
Version: 6.0 Service Pack 2
System architecture: Intel CPU Family:6, Model:15, Stepping:11 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 2400 MHz
Built-in memory: 3069 MB
Free memory: 1631 MB
Memory available to Photoshop Elements: 1598 MB
Memory used by Photoshop Elements: 69 %
Image tile size: 128K
Image cache levels: 8
Video Card: ATI Radeon HD 4800 Series
Video Mode: 1680 x 1050 x 4294967296 colors
Video Card Caption: ATI Radeon HD 4800 Series
Video Card Memory: 512 MB
Application folder: C:\Program Files\Adobe\Photoshop Elements 12\
Photoshop Elements scratch has async I/O enabled
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 12\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 12\Plug-Ins\
The first thing I did was UPDATE. I have all the latest updates available (according to the updater). The Camera Raw Plug-in says it is version 8.0.
The RAW files are from a Canon T3i. It's a very common camera, I can't believe it wouldn't be supported.

I cannot get subtitles on my new smart tv. I've read all the solutions online and none of them work. When I try to airplay the BBC i player by mirroring my iphone 4 the subtitles disappear when I change from iphone to appletv.

I cannot get subtitles on my new smart tv. I've read all the solutions online and none of them work. When I try to airplay the BBC i player by mirroring my iphone 4 the subtitles disappear when I change from iphone to apple tv.

That's because the BBC iPlayer app uses basic AirPlay to show the content, this means the original content is sent to the Apple TV for it to decode rather than mirroring the screen of the iPad where the subtitles are added.

My iphone 3g got stuck with the apple logo and loading bar since last night when i try to reset the iphone pls help thanks!

My iphone 3g got stuck with the apple logo and loading bar since last night when i try to reset the iphone pls help thanks!

Can you reset the phone by holding the on/off switch and home button down until your phone reboots and the Apple logo again displays?

Just upgraded to Mavericks and my HP6100 printer no longer works, when I try to reload the software it says PowerPC apps no longer supported. Is there a way to use my HP6100 Printer with Mavericks?

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It's not clear whether your printer is included in the Apple list - there is an Officejet 6100 and a couple of other types. Go to the page linked to above and use the browser search for 6100.
I'm afraid HP are notorious for not supporting older printers - I had the same problem. Probably they hope you will buy another printer (I did, but it was a Canon). I did look on HP's site and couldn't see a driver - you could give it a try (make sure you have the exactly correct printer name):
http://www8.hp.com/uk/en/support-search.html?tab=1#/qryterm=HP6100&search_search type=s-002
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http://gimp-print.sourceforge.net/MacOSX.php
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HT201304 I m playing the ghostbusters game and I'm facing a problem when I try to purchase something from App Store! I made actin tact to the support guys and told me that this is a apple issue! I don't have any other purchase troubles with App Store ! He

...

What happens when you try to buy something, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

When I clicked on the Newest version of itunes something happened and now when I try to access the itunes store I get an error (-32-12) and it says to check my conectivity. I have three ipods and the problem is with the on line connection with itunes.

After I clicked and downloaded the newest version of itunes I no longer am able to connect with the store. I get an error (-32-12) and it says to check the connectivity. The problem is with the on line connection. I attempted to reload itunes , still the same problem exists.

... and that's a new one that I wasn't expecting ...
Okay ... lets try a complete uninstall/reinstall as per the following document:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

I just purchased the hunger games on blu-ray with digital copy. when I try to download the HD digital copy it gets to about 80% compete then stops with a download error (-50). What is that how do I fix?

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