I just realised my account is not mine!!

I just realised that I was hacked by someone. The hacker has been sending messages (personal and otherwise) on my account to some of my contacts. I changed my password. Has anyone out there experienced this?

Hi,
Lots of people get their account hacked from time to time, it happens, usually you're just unlucky.
Now you've changed your password you should've been logged out everywhere. However, if you still think your account is compromised, please follow the steps here.
In the long term, take a look at this thread detailing ways you can try and prevent it from happening in the first place.
Anthony
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Hi, WWhen I turn on my mac pc, enter my account password my page wont load up , I can access the internet through my families account but not mine. There is a message telling me I need to delete files but the page won't load anything. Any help appreciated

Hi
When I turn on my pc and log into my account there is a message telling me I need to delete files. But the page won't load up anything to allow mw to do this. I am concerned I may have lost all my personal info.
I can log into other family members accounts but not mine.
Any help appreciated
Thanks

You only have to clone your mac when using certain cable modem. You don't clone your mac when using dsl.
Greetings from Northern Ontario, Canada

HT204053 how do i deactivate a appleid account thats not mine but its on my phone

How Do I Deactivate A AppleId Account Thats Not Mine But Its On My Phone Each Time I Go To Update My Apple Id Doesn't Show Up

Did you purchase the phone from someone? B/c if you don;t know the info for the person's apple id then you will not be able to get access to that info and you can't do the updates for those apps

Two profiles on my account - One not mine

Hi
I havent used Skype for a while but recently upgraded to Win8 so thought Id try the app.
I had to reset my password as I must have forgot it, however when I received the email it was address to an Indian name and not mine! I then clicked the link to reset and it had two profiles, one mine and another I didnt recognize.
Any thoughts? What should I do next?
Help would be very much appreciated

Hi, Taintedace, and welcome to the Community,
Please contact Skype Customer Service directly. We here in the Community do not have the tools to address these types of requests.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service, try again using a different web browser and/or choose a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

ICal works in new account but not mine !!

Hi Mac newbie here
Read a load of advice here (thanks all) and have got as far as setting up a new account and opening iCal which worked great. When I go back to my own account iCal is frozen, won't open help, won't allow me to delete a calendar, has none of my entries, has nothing in the left hand panes etc.
I am getting a bit bored with trying to find solutions in "MacWorld" that I was quite easily able to resolve in PC world. So, any advice on where I go with this iCal issue (rather than more generally!!!) would be very gratefully received. Thanks.

What (apart from the new user account) have you tried? Are you running any apps in your account that would not have been running in the new account?
Have you tried deleting com.apple.iCal.plist (and any others - com.apple.iCalanything.plist) from your Library/Preferences?
If that doesn't help try moving your Library/Calendars folder to the Desktop.
AK

I just created apple account ,did not buy any application and Rs.60 ws debited from my account..why ?? when will iget my refund back...

i just created apple accound and Rs.60 got debited from my account..why?? and when and how will i get back my refund?

If you have had unexpected charges on your Apple ID, you need to contact Apple. Your Apple ID has probably been hacked. Apple can reverse the charges.
You will also, of course, need to change your Apple ID password, after logging in here:
http://appleid.apple.com
It would also be wise to change the password on any e-mail accounts associated with your Apple ID, as well as to enable two-factor authentication to make future hacks impossible without physical access to a device like your cell phone.
http://support.apple.com/kb/ht5570

Home pc shares two apple accounts. How do I back up my ipad with correct account? It always backups my husband's account and not mine.

We have one home pc that two of us share for itunes accounts. We each have our own apple id that is used when we download apps/music either through wi-fi or directly onto home pc. We now have an ipad and we are wanting to transfer data from my ipod info to my ipad. When we sync the new ipad, my husband's files/apps/music/etc. loads to the ipad instead of my data. When I set up the ipad, I entered my Apple id username/password, and when I open itunes on my computer, I log in with my username/password; however, after syncing the ipad, it is my husband's stuff that is on my ipad. What are we doing wrong?

How my wife and I do this is to have 2 separate log ins to our Mac. Each side has it's own iTunes set up and logged into out own account. So, when I know she's going to be hoarding the Mac I log into my iTunes account on my side and toggle (Upper right of screen for users) back to her side. So, anything I add to my iPad is wirelessly synced to my account.
On a Windows system I believe you should be able to do the same thing. So, I think it sounds like your logged into your system under the main user account and logging in and out of iTunes. I think in those cases it only keeps the primary users apps. Anyone else care to chime in?

Trying to update my apps system is pulling up someone else's account info no mine n I'm logged in

trying to update my apps
system is pulling up someone else's account info
not mine n I'm logged in
mac app store

You are most welcome. It would be best to delete those apps and re-purchase them (or re-download them if they were free) under you own Apple ID. That way you will be able to continue to update them, and will also be able to access them under your Purchase history if you need to download them again, or download them to another device.
Cheers,
GB

After getting a new desktop I downloaded iTunes and authorized my new computer and then de-authorized my old one, When I try to update my 5S it says my phone is not authorized and list my wifes email address as the account holder and not mine. How

After getting a new desktop I downloaded iTunes and authorized my new computer and then de-authorized my old one, When I try to update my 5S it says my phone is not authorized and list my wifes email address as the account holder and not mine. How do I correct this. I am using Windows 8.1 . My wife has never had an iTuunes account

Hello Lakesidetom,
It sounds as though you are experiencing an issue with an Apple ID and authorizations. Based on your post, it sounds like you are familiar with the authorizing and deauthorizing process. The Apple ID in question (your wife's email) may be originating from the iPhone you are attempting to update. Is it possible that your wife created an Apple ID or iCloud account which is signed in on that iPhone? Below, I have included links to some resources that may help you determine if your wife has created an Apple ID:
How to find your Apple ID - Apple Support
Use these steps if you forgot your Apple ID or aren't sure that you have one.
Apple - My Apple ID
If you can't remember your Apple ID, just provide us with some information and we'll find it for you. Then we'll help you reset your password.
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D

I'm signed in to my account on my macbook air's apple store, but when I try to update any apps, it has a locked in apple store user which is not mine, any help removing this?

I'm signed in to my account on my macbook air's apple store, but when I try to update any apps, it has a locked in apple store user which is not mine. I have no idea where this user came from, but I need to update my apps and get this user off my computer. The users email is locked, it is grey in colour and I can not get it off. I've tried my system settings and the app store, logging in does not change the fact that there is a strange email there. I need help, please! I don't know if this is a hack or what, I brought my computer into the shop to get some work done so it may be their account, I just need the account removed.

You installed a hacked app, originally from the Mac App Store. It contains the receipt for a different app, downloaded using an account that you don't control. You need to identify and remove the hacked app.
Important: The app you need to remove is not necessarily the one named in the App Store alert. For example, the App Store may prompt you to update "Angry Birds" or "Twitter," but the hacked app may be something else entirely. Don't make any assumptions about which app you're looking for. To find it, you must carry out a systematic search with Spotlight.
Triple-click anywhere in the line of text below on this page to select it:
kMDItemAppStoreHasReceipt=1
Copy the selected text to the Clipboard by pressing the key combination command-C.
In the Finder, press command-F to open a search window, or select
File ▹ Find
from the menu bar. In the search window, select
Search: This Mac
from the row of tokens below the toolbar. Below that is a popup menu of search criteria, initially showing Kind. From that menu, select
Other...
A sheet will drop down. In that sheet, select
Raw Query
as the criterion, then click OK or press return.
Now there will be a text box to the right of the menu of search criteria. That's where you enter the raw search query. Click in that box and paste the text you copied earlier by pressing command-V.
The search window will now show all the App Store products that are installed. Compare those search results with the list of your purchases from the App Store. To see the complete list, you may need to unhide hidden purchases. If any apps were download from the App Store using other Apple ID accounts that you control, sign in to the store under each of those ID's and check the purchases.
At least one of the apps in the Spotlight search results is not among your purchases in the App Store. Move each such item to the Trash, after quitting it if it's running. You may be prompted for your administrator password. Empty the Trash.
Quit and relaunch the App Store. Test.

HT5622 I just upgraded to a new MacBook and my wife is inheriting my old MacBook Air. How can I change the her MacBook Air to now be fundamentally hers? That is, so the House Icon under Users folder is her name and not mine? Also the default AppleID for p

I just upgraded to a new MacBook and my wife is inheriting my old MacBook Air. How can I change the her MacBook Air to now be fundamentally hers? That is, so the House Icon under Users folder is her name and not mine? Also the default AppleID for purchase stubbernly remains my own.

You do not mention it, but I will assume you are running OS 10.9.1.
Go to: Apple menu / System Preferences / Users & Groups. Click the padlock and enter your password.
Click the + (plus sign) and set up a new account for your wife. You have to enter a bunch of info. And then create the correct Login Options. Automatic login does not require a password from the selected user.
When that is done, verify the account works by restarting the computer and login as your wife.
Make sure that any applications in your own Users folder that will be needed are moved to the Applications folder in your wife's Users folder.
Now go back to Users and Groups, click the padlock and authenticate, select your own account, and hit the - (minus sign). This step cannot be reversed, so you might want to wait a few days before doing it.
When your wife is logged in, the App Store will know.

Hi! I cannot remove from my iCloud account an associate e-mail, which is not mine but my daughter... Could anybody help me?

Hi!
I cannot remove from my iCloud account an associate e-mail, which is not mine but my daughter... Could anybody help me?
That email address, appart from mine, appears in every single device I have, iphone, ipad, macair... When I sync it merges my personal data with hers (my daughter)...

To fix this, one of you should migrate their devices to a new account. To migrate to a new account, start by saving any photo stream photos that you want to keep to your camera roll (unless already there) by opening your my photo stream album, tapping Select, tapping the photos, tap the share icon (box with upward facing arrow), then tapping Save to Camera Roll. If you are syncing notes with iCloud that you want to keep, you'll need to open each of your notes and email them to yourself so you can later copy and paste the text into new notes created in your new account. Then go to Settings>iCloud, tap Delete Account (which only deletes it from this device, not from iCloud), provide the password to turn off Find My iDevice and choose Keep on My iDevice when prompted. Then sign back in with a different Apple ID to create your new account and choose Merge to upload your data. If you have other iOS devices, you can just save the photos stream photos to the camera roll, delete the existing account, choose Delete from My iDevice (since the data is already in the other account), then sign into the new account. If you have a Mac that needs to change to the account, go to System Preferences>iCloud, sign out, choose Delete at all of the prompts, then sign back into the new account.
Once you are on separate accounts, you can each go to icloud.com and delete the other person's data from your account.

Just got a mac air and started using it. after getting it set up i migrated files from my old pc. i did not realize that the files migrated to a different user account. how do i delete this user account and not lose the migrated files which i need

I just got a mac air and set it up and started using. after getting famiiar with it i migrated my files from my old pc. i did not realise that the files migrated to a new user account. how do i delete this user account but not lose the migrated files?

Mac 101: File Sharing
Mac OS X 10.7 Help: Transfer files between two Mac computers
Mac OS X 10.7 Help: Set up a Windows computer to share files with Mac users
Mac OS X 10.7 Help: Use iDisk to share files
Mac OS X: Sharing your files with non-Apple computers
How to share a Mac's files with a PC and vice versa.

Hi, I have a problem with my ipod touch: I can not activate my ipod with my Apple ID, it tells me that my account can not activate this device, but my ID apple is OK and the ipod is mine, I have my ballot, HELP PLEASE

Hi ...
I have a problem with my ipod touch:
I can not activate my ipod with my Apple ID, it tells me that my account can not activate this device, but my apple ID is OK.
The proposed me as ipod help entering previous credentials, but the ipod is mine from the beginning, in fact I have my ballot, not bought down to another user.
Actually I do not know how to activate it in Chile were unable Store MacOnline solve my problem, it is for this reason that I am writing to see if someone can help me.
PLEAAASEEE
Thank you.
Sebastian

Thanks for your answer.
actually, my ipod will not let me activate it with apple id, this happened when the new iOS acutalizó understand that has more security, but do not know what to do.

I can't figure out how to log off of my daughter's iTunes account that has been loaded to my PC. When I want to sync my iPhone, I get her data, not mine.

I can't figure out how to log off of my daughter's iTunes account that has been loaded to my PC. When I want to sync my iPhone, I get her data, not mine.

Hi, Abril_Perez17.
This may be related to a new feature embedded in iOS7 that shows all purchased music by default. Go to Settings > Music, then turn off Show All Music. See if the issue ceases once the feature has been disabled. This information is located on page 63 of the user guide below.
iPhone User Guide
Regards,
Jason H.

I just realised my account is not mine!!

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