I just received an email receipt from iTunes for a purchase I did not make $76.00. What do I do? Could it be phishing?

I just received an email receipt from iTunes for a product I did not purchase. Is this a phishing scam? How can I find out if it was really purchased?

The following describes how to see your purchase history: See your purchase history in the iTunes Store
The following also has information: How iTunes Store charges might look on credit and debit card statements
If the charge is not yours you may want to contact iTunes Support https://www.apple.com/support/itunes/contact/ and your credit card company.

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How do I contact Itunes for a purchase I did not make., How do I contact Itunes for a purchase I did not make.

My son plays racing penguin, the game is for a toddle if you ask me, so why would they charge me $9.99 and 4.99 for anything associated with this game. I did not purchase this, and I thought that when you purchase anything you have to put a password in to confirm. This is why I let my son play this game and others. Please help me to get this off my credit card. I am being charged, 4.99 for one and 9.99 for the other. All of this is associated with Racing Penguin game that my 4 year plays.

Yo would ave to set the restrictions to not allow in app purchases.
It sound like your child purchased in app purchases.
There are no refunds.
You can try contacting itunes and asking for an exception.
Click "Support" at the top of this page, then click the link under "Contact Us"

TS3297 itunes have billed me for a purchase i did not make for items in my game 6 pound 5 pence

won't allow me to download or update apps due to my card not having the funds in the account to pay for this charge that i did not make and i will nor be making as im not getting ripped off!!

Try contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I've received an email for a purchase I did not make.

However, clicking "report the problem" on my iPhone 5 and on my computer does nothing. It only takes me to FAQ... for which there does not seem to be an answer. Where can I actually report the problem and get a refund? This is SO frustrating!

If you didn't make any purchases, then I suggest changing your password
Apple ID: Changing your Apple ID password
If you have credit card information in your iTunes, take that out.
HT2731 how to delete a credit card: Apple Support Communities
As for the refund, it is not possible:
iTUNES STORE - TERMS AND CONDITIONS
All sales and rentals of products are final.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.
However, you can try to follow through this:
How to Get a Refund from iTunes | eHow
No guarantee, but you may have a chance.
Hope this helps.

Just received a receipt from itunes for omething I did not purchase- was itunes hacked?

Was itunes hacked? This morning I had a receipt from itunes for a magazine subscription I did not purchase. Anyone else have this problem?

Is it a valid email from Apple, not a phishing attempt ? You can check the purchase history on your account via you Mac's iTunes via the Store > View Account menu option - there should be a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your account's purchases (the most recent purchase is above the list).
You can check to see if you have any auto-renewing subscriptions : http://support.apple.com/kb/HT4098

I have just tried to sync my iphone. Error message saying it cannot be synced has popped up quoting error code (-50). I have just removed old iphone backups from itunes but was very careful to not delete the current one. What does this code mean?

Hi there,
I have just tried to sync my iphone.
Worryingly an error message saying it cannot be synced has popped up quoting error code (-50)
I have just removed old iphone backups from itunes but was very careful to not delete the current one
What does this code mean?

http://support.apple.com/kb/TS1583

Tried to upgrading ipad 1 from itunes and l guess it did not complete because all I have showing on the ipad is the itunes logo with the usb cable. when l try to connect it to my system, it resquest that a driver be used to install the device. Pls help

Tried to upgrading ipad 1 from itunes and l guess it did not complete the process because all I have showing on the ipad is the itunes logo with the usb cable. When l try to connect it to my system, it resquest that a driver be used to install the device. Please help! How do I restore?

Restoration is relatively simplistic. Here's whatcha do. Plug your ipad in, open itunes, now if itunes doesn't recognize it then you may have a problem, anywho, click on the ipad in the devices interface and go to the info tab, click restore, and it'll be just like it was when it left the factory. To get you data back, it should ask if you would like to use a backup, just select the backup you want and you'll be good to go. That is if you regularly backed up your iPad.

HT4623 Help updated my ipad with IOS 7.0.4. It asks me what language, chooses my wi-fi and then asks.........1 - set up as a new ipad, 2 - restore from iclouds or 3 - restore from itunes but won't restore as not enough memory! What do I do now?

Help updated my ipad with IOS 7.0.4. It asks me what language, chooses my wi-fi and then asks.........1 - set up as a new ipad, 2 - restore from iclouds or 3 - restore from itunes but won't restore as not enough memory! What do I do now?
I don't want to lose all my pics, songs etc
Whats my next move as I CANNOT use the ipas at the moment!!!!!!!!

Your iPhone's iOS must be same or newer than the one in backups. In your case it is older so you need to update your iPhone and then recover it with backup.

Had to have my hard drive rebuilt in my PC (not Mac). When I reinstalled my music library from iTunes, several of the songs did not download properly - they appear in light colored ink on my library list but the songs will not play and will not synch

Had to have my hard drive rebuilt in my PC (not a Mac). When I reinstalled my music library from itunes, some of the songs did not properly download. They appear in light colored ink, but will not play and will not synch with my iPod. How can I get all of my songs back?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

Please I haven't reactivated it! I cancelled today and then I get an email saying thank you for reactivating which I did not do!!!

Please I haven't reactivated it! I cancelled today and then I get an email saying thank you for reactivating which I did not do!!!

The billing date of the CC is 4th of every month & the billing cycle was already triggered before cancellation , you had coincidentally cancelled today only, there was a charge taken from your account which I have promptly refunded.
The refunded amount shall be within 7 to 10 working days in your Bank , please be assured that you will not be billed further & the CC stands cancelled.
Regards
Rajshree

TS1362 When I purchased a song on itunes, for some reason it did not download the whole song. How can I re-download the song without having to re-pay?

When I purchased a song on itunes, for some reason it did not download the whole song. It quits about 1 and 1/2 minutes through the song. Is there a way I can re-download the song without re-paying for it?

were you able to solve this problem??

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I am being charged for itune purchases I did not make. Charges are appearing on my bank statement. I have been going around in circles trying to dispute the charges but am going round and round in circles with no success. Suggestions please.

I cannot get any response for HELP!!

I just found charges and have a receipt for $10. I did not make this purchase. I'm tired of getting charged from you. whenever I do buy a fame and you have my account infi, I start getting charged for other things I diid not ourchase!

Charges on ny account for purchases not made. I recently bought twi games and now I'm b we ing charged fir others I did not make!?

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you didn't make the purchases, and nobody else has access to your account or devices and made them, then use the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If they don't show on your account's purchase history then you may want to contact your card issuer.

HT203200 I HAVE JUST PURCHASED LES MISERABLES FROM THE STORE AND TWO TRACKS DID NOT DOWN LOAD. WHAT CAN I DO AND CAN I GET A REFUND FROM THE STORE OR DELETE ALBUM AND GET THE STORE TO DOWNLOAD AGAIN

I HAVE JUST PURCHASED LES MISERABLES FROM THE STORE BUT TWO TRACKS DID NOT DOWNLOAD. CAN I GET ANOTHER DOWNLOAD FROM THE STORE OR A REFUND? ALTERNATIVELY CAN I DOWNLOAD THE WHOLE ALBUM AGAIN FREE?

Try the Store tab in iTunes and Check for Downloads.
If that doesn't work go to the main itunes store screen in itunes and on teh right side under quick links see if you have a purchased secrion - do the tracks appear there for download?
Failing that contact support:
http://www.apple.com/support/itunes/store/

HT201303 How do I get a refund from Apple for an album that did not download? But they still charged me?

How do I get a refund from the I tunes store for an album that did not download?

See if you are able to redownload the album by clicking "Purchased", under Quick Links, at the top right of the iTunes store.
Download past purchases:
http://support.apple.com/kb/HT2519

I just received an email receipt from iTunes for a purchase I did not make $76.00. What do I do? Could it be phishing?

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