I just recently purchased an iphone 5c. itunes is not letting me update.
Having trouble updating apps on my 5c. When I connect to my mac and try to update I get a message saying not available for this ID because it
was bought by another user or item was refunded or cancelled.
Contact the Apple store and ask them.
Officially Apple does not sell parts.
Similar Messages
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I just recently purchased 3 songs from itunes not knowing that I had no money on my debit card (visa) left. My iphone wont let me update my apps and says that there was a billing problem with my last purchase. I dont know what I am supposed to do! I dont understand why it worked in the first place when it wasn't supposed to!
There seems to be a billing problem with the iTS. I've been trying to make purchases today (Dec 9th) too and it reports either the iTS can not process payments or it says my card was declined. I even changed the payment method to Paypal (which is never declined) and still no go.
I don't think it is "you" but a problem at Apple. Some popular new apps were released recently like Logic Pro and perhaps they're getting bombarded as they did when Lion was released.
Wait a few hours and then try again. -
I just recently purchased an iphone 5s and today my speaker located at the rear end of my device is not sounding clearly, it sound muffed and blurry. Is there any way I could get a new one or get this fix for free?
Hi Jayliin,
Take it to the Apple Store where you purchased it from. It is still under warranty. They will replace it if necessary.
Cheers,
GB -
I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95667) -
I have the iPhone 4. I recently switched from PC to IMac. I am trying to sync my iPhone, but iTunes will not let me add or remove anything. Do I need to change a setting since I changed computers? I try to add songs from my music into my phone section and it will not go... Plus the playlists on my phone are not updated on my iTunes phone on my computer. Its like it never updated. What am I doing wrong??
Iphone will sync with one computer at a time.
When you sync to another it will delete the current content.
Make sure you have copied everything from your old computer to your new one first. -
i recently purchased an iphone 3gs second hand .wanted to use i tunes and whatsapp but kept saying need to udate to lastes firware or what ever so went on itunes to update. update started but keeps failing now phone wont work at all .all we get is either apple logo or pic of usb and itunes logo.andy help would be gratefully recived only had phone a day.has sony experia and wanted to change to apple and fist time its now useless.
Sorry to be the bearer of bad news, but the iPhone 3GS can only be updated as far as 4.2.1
Requirements for WhatsApp are iOS 4.3 or later. This app is optimized for iPhone 5.
As noted here > WhatsApp Messenger for iPhone on the iTunes App Store
So that app cannot run on the iPhone 3GS.
I stand corrected but apparently you may not be able to update the device regardless.
Message was edited by: CS -
Itunes will not let me update or download anything
it says there was a billing problem with a previous purchase, but it will not let me change credit cards or payment type.
Yes, you will need to pay it. Contact iTS for more info.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
Just purchased "of monsters and men" album and two of the songs do not play and they just skip to the next track. It shows that all songs for the album successfully downloaded....what could be wrong?!!
two of the songs do not play and they just skip to the next track.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
Old aptv is no longer syncing purchased movies and tv shows with my computer. well it syncs, but does not record the movie/tv on the computer hd. Is this a matter of obselesence of is there something I can do to restore the backup?
I disabled all my computer's firewalls and sure enough, IT WORKED!! My iPod is updated and just now finishing restoring! Thank you SOOOO SOOO much. : D
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So can I bring the Phone in to get a new sim card readser repaired? And if yes would the one year warranty every ihpone have cover the repair, or will I have to pay. And if I have to pay, about how much money will it cost.
Contact the Apple store and ask them.
Officially Apple does not sell parts. -
ITunes will not let me update to iOS 5.1.1 without deleting all my media. How can I fix this?
When I tried to update from my PC this came up:
"Updating to iOS 5.1.1 will delete all of the apps and
media, including iTunes Store purchases, on your
iPad. To preserve your content, apply this update on
the computer where you sync your apps, music, videos,
and photos."
I don't understand because this is the only computer I use iTunes for my ipad.
Help please!See
iOS 5: Updating your device to iOS 5
http://support.apple.com/kb/HT4972
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect to your computer & click on the "Update your device using iTunes".
Tip - You may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. After you update to iOS 5.x, the next update can be installed via wifi (i.e., not connected to your computer).
Cheers, Tom -
ITunes is not letting me update to version 5.0.1?
Yesterday I tried downloading an app from my iPhone 4 and it said that it requires iOS 4.3. I clicked the update button in iTunes (on my computer) and waited for a couple of minutes. After it was done, a messaged appeared on the screen and said, "There was a problem downloading the software for the iphone. The network connection timed out". I did some searching about this and it has something to do with my firewall. I managed to disable Kaspersky and updated my iPhone again. No joy
Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
If an Update Appears Install it... if not... you are up to date for your particular Device...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch
Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
iTunes free download from www.itunes.com/download -
I took my credit card number off b/c I was having problems with it and I was waiting for a new card , and itunes would not let me update and already purchased apps and TV seasons! What is that all about?!
I just called the 1-800-My-Apple and the said there is really nothing they can do about it. They said I had an outstanding payment of $8.54 (or something like that), I said I know b/c of the problem I am having with my bank, but NO previous completed purchases should have anything to do with this outstanding payment . It should not keep me from being able to update or download previously completely paid apps, TV Shows, or movies - they are mine, and I paid for them. I submitted a complaint.. that just isn't right!
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I RECENTLY PURCHASED ANOTHER IPHONE. MY INTERNET IS NOT WORKING. I JUST CREATED AN APPLE ID. WHAT'S NEXT? I NOW HAVE TWO DIFFERENT ACCOUNTS WITH DIFFERENT USER NAMES. HOW CAN I USE ONLY ONE ACCOUNT FOR ITUNES, ICLOUD APPLE ID ETC???
Welcome to the Apple community.
iTunes and iCloud and different accounts, you will need to delete both accounts from your device before adding the new details in their place.
For iCloud go to settings > iCloud, scroll down and hit the delete button. You can then sign back in using your correct details. For iTunes go to settings >store, tap your account ID and then sign out, you can then sign back in using your correct Apple ID. -
I purchased songs from 2 different computers using itunes with the same apple id. I had 1 iPod I used for these but I just recently got an iPhone and I was wondering why it wasn't letting me put my purchased songs on my iPhone?
You can transfer iTunes content from an iTunes library on a single computer only.
Since these songs were purchased with the same iTunes account, you can download the song that is not in your iTunes library on the computer you will be syncing your iPhone with. Or you can download the song or songs direct on your iPhone.
http://support.apple.com/kb/HT2519?viewlocale=en_US&locale=en_US
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