I just redeemed a $25 gift card. My previous credit amount left in the account was $1.17. After I redeemed my gift card the balance said $25. How do I get help with this?

Why did my previous balance in iTunes disappear after I redeemed a new gift card?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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I have problem with my iphone 4s my battery is not keeping charge. how can I get help with this one. it is less than a year that I purchased this cell.

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I would like to know the answer to that one. I realized this was happening just after upgradeing my iOS to 6. Then when I looked up my purchase date, I was about 5 days past my one year warranty. So I'm dead in the water. Apple will replace the battery, but it will be about $80+. I took it to the Apple store, and they checked a bunch of stuff, but said that it seemed ok. I'm debating getting a battery for a more reasonable price off of ebay. But if it's the iOS thats draining the battery, then I'm not going to be able to help it. I wish I knew a better way to tell if its the battery, the phone, or the iOS.

How can I get help with this?

Hi There
I am posting this here as my fiancé is pulling her hair out over Verizon's customer service (or lack of it).
I'm from the UK, my fiancé came to visit me from Florida. Originally for 3 weeks then decided to stay for 6 months. I advised her to contact her cable and phone providers and let them know she was out of the country. She did. Verizon suspended her service and that was that.
Until we got back...
We have a bill for 300 dollars. For service we haven't used. She called Verizon and was informed her service had only been suspended for 3 months. Something she was absolutely not told when she made the call or something we asked for.
The operator who took her call said she could only go by what the notes on the call said. Would not take any evidence from us (I can prove she was out of the country with assorted paperwork).
They also claimed there had been calls made on the phone. Which is impossible as the handset was off and out of battery the entire time she was with me. The only thing I can think of is she has Google voice attached to that number and as soon as the number reactivated it started forwarding calls to her Google voice.
Again this didn't occur to us as we were told her phone was deactivated.
So I have one very cross fiancé. Who's fed up and doesn't want to call again as shes frustrated and upset. I am completely furious. I will be looking for a phone myself over here and I have been completely put off of Verizon.
I have always praised US customer service as in the UK we don't do it very well. This however is really poor.
If anyone can offer some advice I would really appreciate it.
Thanks!

You can only suspend service for 3 months at a time (with or without payment) and only twice a year.

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LeisureG8R:
I also bought iWork online and had it delivered to my office. I didn't want to carry the box home, so I stuck the disk/manual in my bag and threw the box away.
Well, was that a mistake! I realised upon installation that is exactly where the only copy of the serial number is printed.
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Don't know if that's any help.
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HT5787 How do you get help with your security questions if you forget your answers?

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You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
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How can I get help with pending songs that have taken over 12 hours to fully download?

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You can only suspend service for 3 months at a time (with or without payment) and only twice a year.

Trying to purchase music, it sends me to verify my acct info, I do that hit done, it asks if I still want the purchase, I select Yes and it sends me back to verify billing information. How can I get out of this darn loop and make my purchase?

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Hi itunes for windows,
If you are being repeatedly prompted to authorize iTunes, even after you have already done so, you may find the following article helpful:
Apple Support: iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
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Hello there!
I wanted to get an advice on how to get in touch with the appropriate person at BT that could help with my situation.
I have tried telephone help, complaints by email and unfortunately still waiting for somebody from the customer services to help me out.
I have recently moved home. I contacted BT on 26th June to organise the line transfer to the new address. The date was set for 18th July. I also ordered line rental saver and paid for it over the phone. All went smooth, telephone and broadband was working fine at the new place, but on the 23rd July I was sent an email that "BT is sorry that I am leaving".
I thought it was a mistake, but the lady in the on-line chat said somebody stopped my service. Later she rang and left a message saying that I must have requested to move to another provider. Did not manage to speak to her again, but phoned the help line this time.
There a gentleman was trying to convince me that I called BT and cancelled my service on the 18th July and to him I was not a BT customer anymore. The truth is that I did not request to stop my service, anyway - why would I do that after paying for a year in advance. This has no logic, but because computer says so then he thinks I did it.
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It is a very annoying situation, because somebody at BT made an error and I am unable to get to anybody that could help. Everytime you call the help line you speak to somebody else and despite me thinking the email complaints would be the way forward they are not. Would appreciate some advice on how to tackle these issues: false accusations from them, inappropriate billing, problem with myBT.
Thanks Lukasz

Hi lbadek
I can help with this please send us an email using the contact the mods link in my proifle and we will investigated from there.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Just set the acct back up on your phone and the notes should come back.
Keep the phone away from your daughter.

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TS1646 Just moved and updated my billing info, my iTunes is telling me to contact support to complete my transaction. Can I get help with this please?

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I just redeemed a $25 gift card. My previous credit amount left in the account was $1.17. After I redeemed my gift card the balance said $25. How do I get help with this?

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