I just register, I should have 30 day trial, and shows expired

I register yesterday, I should have 30 day trial for Acrobat XI, and shows already expired!

Hola:
Estoy leyendo los mensajes disponibles y todos se parecen a mi problema, pero no me aportan una solución.
La versión de 30 días de pruebas de mi ordenador caducó la semana pasada. Ayer pagué una suscripción mes a mes (24 euros, aproximadamente), he accedido con mi identificación y mi contraseña, me he descargado el programa y al abrirlo me da error, ni siquiera se abre. Mi ordenador cumple las especificaciones que exige el programa (la suscripción), y sin embargo sigue apareciendo la dichosa ventana que indica que la versión de prueba ha caducado, me pide que me identifique y que compre una suscripción.
Estoy muy molesta porque el servicio es nefasto, me parece una tomadura de pelo. Las indicaciones que se dan para instalar y desinstalar los programas son insuficientes y debería haber por lo menos una línea telefónica para la resolución de problemas de este tipo. Ahora me encuentro sujeta a seguir pagando las mensualidades porque, si dejo de hacerlo, me las cobrarán de todas maneras y lo peor, todas juntas.
Gracias por haberme leído y por intentar ayudarme.
Beatriz

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