I just renewed my account services but I still dont have access to convert to word, why?

I cannot convert at pdf file to word document and when I look at my account, it does not appear as if I have just subscribe for the yearly charge on my account.

Hi marielaf40210050,
I have forwarded your issue to the concerned person, however if you urgently need to convert files, you can download Free 30 Days trial of Acrobat software.
Regards,
Rahul Tyagi

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I just renewed my account services but I still dont have access to convert to word, why?

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