I just renewed my Adobe Export PDF online and it won't work. Help!

I received an email saying that I successfully renewed my subscription for the Adobe Export PDF but when I try to convert a PDF to a Word document it comes back an error.
Please help.

Hi wheelingandable,
It can a little while for an order to process fully. If it's been a while since you renewed your subscription, then make sure that you're signed in to the ExportPDF service. What happens when you log in directly to cloud.acrobat.com/exportpdf?
Please let us know how it goes.
Best,
Sara

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Would like to cancel my recently renewed annual ADOBE EXPORT PDF subscription and attain a refund.

Hello can someone from Adobe, please assist me with my query above? Thanks

Hi razzy2,
I'm only authorized to process a full refund if a subscription is canceled within the first 30 days (not after an annual renewal). If I do cancel, you will receive a refund for 50% of the remaining months. Should I proceed?
Best,
Sara

I purchased Adobe Export PDF Annual and need a receipt ! Help !!!

How do I print out a receipt for Adobe ExportPDF Annual ?

Hi Thompcol,
No problem! You can print your receipt by following the instructions in this document: Manage your membership and payments | Creative Cloud. Check out the Credit Card & Payment section for the info you're looking for.
Best,
Sara

Why do I get an error message saying FILE FAILED TO BE CONVERTED USING ADOBE EXPORT PDF ONLINE?

Can I find some help about why my Adobe online service suddenly start giving me an error message that says FILE FAILED TO BE CONVERTED USING ADOBE EXPORT PDF ONLINE?

Are you trying to convert through Adobe Reader (what version?), or directly at the https://cloud.acrobat.com/exportpdf website?
[topic moved to Acrobat.com Services forum]

Rec'd error msg "File failed to be converted using Adobe Export PDF online"

Rec'd error msg "File failed to be converted using Adobe Export PDF online" when attempting to save a .PDF as a .DOC

Are you trying to convert through Adobe Reader (what version?), or directly at the https://cloud.acrobat.com/exportpdf website?
[topic moved to Acrobat.com Services forum]

I need to edit a document I just converted to PDF but cannot do so. I just subscribed to Adobe Export PDF for this purpose.

I need to edit a document I just converted to PDF but cannot do so. I just subscribed to Adobe Export PDF for this purpose. Is there anyplace that can give me simple instructions? Or can anyone tell me what to do? I cannot believe this is not layed out so a nubie can figure it out!

Try the Acrobat forum: https://forums.adobe.com/community/acrobat/creating__editing_%26_exporting_pdfs/content

I have spent hours trying to install Adobe Flash on Firefox and it won't work.

I have spent hours trying to install Adobe Flash on Firefox and it won't work.

Seems a common problem.
What OS are you using, Windows 8 64 bit or something? Win 8 has an embedded Flash Player on it, and I have been told here that if this is the case, installing a new version of Flash Player is not necessary, but Fire Fox needs the plug in. They came out with a Flash Player plug in for use with Fire Fox that includes a debugger, but I have not tried it yet. (see below).
I have tried installing Flash Player 11.8.800.994 and 11.7.70.224...... and all crash. I think maybe some anti virus software needs to be disabled to allow installation, or the anti virus thinks its malware. I am also not sure if I need to also install Shockwave Flash for the whole thing to work?
Not sure the following will help and I am about to try it because I am going round in circles, too.
If 11.7 extended support release works for you, would you please update your success by adding a reply at the bottom of your original post, and let us know what you did that worked?
Good luck!
Announcement: Attention: Please read for important changes to Flash Player 10.3
Hide Details
Beginning July 9th, 2013 we will be updating the version of our "extended support release" from Flash Player 10.3 to Flash Player 11.7 for Mac and Windows. To continue to stay current with all available security updates you will need to install the 11.7 extended support release or update to the most recent available release (11.8, etc.) For full details, please see this blog post:
Extended Support Release Updated to Flash Player 11.7
by Chris Campbell (May 21, 2013)

I just paid for Adobe Export PDF and now when I click on an attachment received in an email I don't get the document, but a bunch of codes. This is extremely important to go back to the other.

I just bought Adobe Export PDF because I wanted to convert documents received in Adobe to a Work document. Why do the documents that I receive in an email now not show up in readable form? Why does it just show some kind of code instead of the document?

These documents are opening in a window, correct? Along the top of it, assuming you are on Windows, there should be a bar with a title in it, just like most apps.
It sounds to me as if you are being send PDF files, not Word documents. Why are you sure they are Word documents. IGNORE THE WORD ICON, that would be part of the problem.

Just subscribed for Adobe Export PDF thinking that will allow me to type or edit excel spreadsheet.

Adobe Export PDF I subscribed for will not allow me to edit or type anything on excel spreadsheet.

I've moved your question to the forum for that service.

I paid for Adobe Export PDF Annual, and now it's not in my account, where did it go?

Server timed out at the point of accepting terms and conditions and went to a blank screen, when I pressd back it said terms & conditions could not be accepted at this time so I re-signed in, took me to the main page where it says "convert PDF to word file"and when I click there, it takes me to packages that I need to sign up and pay for again... I got a receipt for my payment but my account thinks I haven't paid. What happened?

I looked into my iTunes playlist, I looked into the 'recent purchased' section, and it's nowhere to be found. My last option was to start searching the music, podcast, and other tabs to see if it went anywhere else. But of course, it wouldn't show up there. I checked my bank account and my itunes purchase is showing up at the top of the charged list, so that let's me know that the download and charge kicked through. I tell you, I even went back to iTunes to the movie page, and the rental button doesn't show up. It just says 'preview'.
Please help me out. I searched everywhere possible, and I can't find where the movie went to(??) How do we get to the root of the problem? I'm not asking for a refund, since I know the new terms explain it very well that it just won't happen. All I want is to see the movie that I PAID for and it's NOT there.

Want to cancel Adobe Export PDF membership IMMEDIATELY, PLEASE.

Just paid for Adobe Export PDF membership. Not working for me. At least not the way I need. How can I cancel? It said contact customer support but that just gives me this site. Also don't know how to access the answers to this question. Help?

I am also trying to cancel Adobe Export PDF within the 30days allowed by Adobe. Following your advice by calling the 800 number you suggest will result in requiring the caller to go through several recorded menus listing Adobe products none of which include Export PDF with a final recorded message telling the caller to go to the Adobe.com website for other products. Going to the Adobe.com website produces these threads but no instruction for canceling Adobe Export PDF.
Obviously it is a method created by Adobe to frustrate purchasers from trying to cancel Adobe Export PDF by circuitous button pushing leading nowhere.
I suggest anyone trying to cancel this Adobe product to stop payment if paid by credit card.

I have subscribed to Adobe Export PDF for one year and paid the fee per my credit card. I just received an sms to inform me of the amount of R230.61 was deducted today by Adobe Systems Software. I did not request to renew for another year.

I have subscribed to Adobe Export PDF for one year and paid the fee per my credit card. I just received an sms to inform me of the amount of R230.61 was deducted today by Adobe Systems Software. If you have charged for another year, please cancel that service and refund me as I did not request renewal for another year. I don't find this service very useful as documents converted to Word is not really usable when trying to do changes and amendments to the document.
Please confirm.
Regards
Esther Grove
082-334-6786
Email: [email protected]@

Hi,
I have cancelled your Export PDF subscription for the order no.AD001162465AP..
Your refund no.is 66181102.
You will get the refund in 7 business days.
Regards,
Florence

I just purchased Adobe Export PDF, but I still cannot convert my .pdf document to Ms. Word. I have a PC

Hello, someone please help me. I don't know why on line tech support is unavailable.
I just purchased Adobe Export PDF in an attempt to be able to export documents from .pdf to Ms. Word. I have a PC. When I open the document in .pdf my name appears in the top right hand corner. When I click on it and select export to Ms. Word, I get nothing. Can someone instruct me on how to do this?

Hi dorisw,
Are you trying to export your files via Reader or the ExportPDF web interface at https://cloud.acrobat.com?
If you're using the web interface, please clear the browser cache, and then log back in to the URL I supplied above. Then, you can follow the steps in this document to convert your files: Getting Started with ExportPDF | Adobe Community
Let us know how it goes!
Best,
Sara

I have just subscribed to Adobe Export and my debit card has been charged but I cannot convert a pdf into a word format on my mac. Does it take time to process? I have purchased the package about thirty minutes ago?

I have just subscribed to Adobe Export and my debit card has been charged but I cannot convert a pdf into a word format on my mac. Does it take time to process?

Hi nickel13,
What is the problem you are facing?
Is this happening with a single PDF file?
Regards,
Florence

I want to cancel my subscription to Adobe Export PDF before automatic renew . How to do?

How to do???? I want to cancel my subscription to Adobe Export PDF before automatic renew.

You can go to https://www.acrobat.com/misc/en/contact-support.html and select a way to contact customer support.
Let me know if you have further question.
Jyh-Jiun Liou

I just renewed my Adobe Export PDF online and it won't work. Help!

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