I just renewed my plan with verizon and am just not happy

Cliff notes Been with fios for roughly five years dating back to the free 19 inch HD TV promotion After my first two year contract expired I called to renew and was given a even better price. Then the first bill comes and it's not even close to what we agreed on. Called and called because I was not going to accept being completely lied to. At this time period many, many people were here claiming the same thing happened (approx2 yrs ago). All was settled with a 40 dollar "valued customer discount" which lasted one year and dropped to a 20 dollar " valued customer discount". I was happy, didn't mind paying more and loved FIOS.Mind you it took many,many hourson the phone to resolve. Fast forward to about a month ago and being leary about calling in, being told one thing and getting charged another I went online. Was basically bullied into choosing a inferior package from extreme to prime, said I would not lose nfln and MLB network. All he kept asking me was if I had checked out yet, like he was in some hurry, over and over again which was odd. Having two young ones at home and money being tight I was trying to save a buck. Shame on me, I lost many off my favorite channels which I could probably live with however the internet speeds are painfully slow. I can hardly watch videos now it's so bad. Did the chat rep put a gun to my head? No, but being at work and him being rather pushy clouded my judgement on just waiting like I should have. So here I sit, a long time happy customer wearing FIOS underpants left holding the bag with sub par service that I really didn't want. The wife is fuming wanting to switch to xfinity as I tell her I will try and come to some common ground with the big red V. If there are any suggestions or help on what I can do it would be truly appreciated. Mike (certified Verizon kool aid drinker)

Hello blakefromqc
The article below will assist if the passcode is not working.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Thanks for using Apple Support Communities.
Regards,
-Norm G.

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Any1 know the price to cancel a plan with verizon?

im looking to cancel my plan with verizon, however i do not know how much it is going to cost me since i havent gotten through the whole 2 year plan yet...

The best way to find this information will be to review your contract paperwork or contact Verizon at *611 and ask.
If you bought a non-smartphone, it will probably be $175 less $5 for each month of service completed. If you bought a smartphone, it will probably be $350 less $10 for each month of service completed.
That can vary depending on when you signed your contract and if you were a former Alltel customer, so again, calling in or reviewing your contract paperwork will be the best way to get an exact answer.

I smashed my iPhone and was wondering how much for a new one as it is now unusable. On a 2 year plan with telstra and just out of the 1 year mark. Please help me. Thanks

Need help with how much a new iphone will be.
I smashed my first one yesterday and is now unusable. Im currently on a 2 year contract plan with Telstra and just out of the 1 year mark.
i dont know what to do next.. Please help.
Thankyou

Hi tiarnafromnsw,
If you have a damaged iPhone, you may find the following page helpful:
Service Answer Center - iPhone
http://support.apple.com/kb/index?page=servicefaq&geo=Australia&product=iphone
Regards,
- Brenden

I just bought a iPhone 5c with Verizon and I have a contract with Verizon but I don't have a SIM card but the former owner left theirs in it can I use it

I just bought a iPhone 5c with Verizon and I have a contract with Verizon but I don't have a SIM card but the former owner left theirs in it can I use it

Waylon07 wrote:
does the verizon store sell nano sims because inever them on the site
A Verizon corporate store can provide you with a nano SIM and activate it for you. Corporate stores do not charge for SIMS. I don't know what a reseller might or might not do.

Frustrated with Verizon and their inconsistent Customer Service

I am so frustrated with Verizon and their Customer Care/Service. I have never been told so many different things. It seems that there is no consistency with what they tell customers. I called and explained to them that I have been with them for over 20 years that we were looking to save on our monthly bill. They said that with my employee discount, and they checked to see if I qualified for other discounts, I didn't and they lady could have cared less to help. My Verizon/employee discount is changing (decreasing in percentage saved), Sprint and AT&T offer a higher discount with my employer. I spoke to Sprint and AT&T and they offer not only better discount, they are cheaper (and AT&T coverage is better here where I live, versus very broken up where I live when it comes to Verizon). Anyway, I called back and spoke to a Rep. named Kayla who was more than happy to keep us at Verizon. I questioned the Edge plan, and that none of our 5 lines where up to where I could get it. I asked her if she could speak to someone and make an exception. She did and said that was not a problem that since we had been loyal customers for over 20 years, I could do the Early Edge on all 5 lines, that she could go ahead and place an order for 5 new phones of what we wanted - and that when I received them, then I would have to send Verizon back the 5 phones that we currently have. I thought great. I'd be saving atleast some money going this route. I told her that I wasn't sure which phones we wanted that I would find out and call back. I did the online chat later because I had a question, and that Rep told me - No, that wasn't going be happening at all that I was misinformed. This is not the first time that this has happened with Verizon. A rep in a store told me if I bought this Verizon tablet ($99 with a $99 mail in rebate - Free, I liked that - then he said if I did that, he could save us $20 per month on what we were currently paying per month). Well, low and behold - I got an extra line - a tablet that I had no use for (he got me at the whole "I'll lower your bill $20 per month". I fell for it, and it didn't save me one penny. In the meantime, I put Sprint and AT&T to the test - I spoke with each of them about 3 different times each and got the same answer each time from both of the providers. Customer Care/Service and consistency and not misleading customers is what is selling me. I will gladly spend my $3,400/year elsewhere - and save money in the process. Anyone else have similar experiences???

Early Edge works by having you turn in the phone on the line that is early edge upgraded. You then start paying for the full cost of that phone over 24 months, sooner once you get to 75% paid off on that phone, where you can trade it in and start again on another phone, but you will have lost the money already paid up to 75%. When you trade in the phone for Early Edge and then trade in the new phone for edging up, the phones must be in perfect working order with no damage of any kind.
The money "saved" comes from being on Edge where, if the phone is on a plan with 6GB or more data, you save $25 per month on each Edge phone, $15 if on a plan with less than 6GB. However, you turn around and put that $25 back onto the phone payment each month, so you DO save $25/$15 but you basically break about even on a 6GB and greater plan after the phone cost.
BUT, in the end, if you get a better, more reliable signal from ATT, and you have an awful signal with VZW, you might consider a switch, but you'd have a large sum of ETFs at this point to cancel all 5 lines. There are also special stipulations as to who and when one can Edge up or start Early Edge, such as 6 months straight on-time payments.
Verizon Edge FAQs | Verizon Wireless
Early Edge is basically just starting the Edge plan early, so the above page should answer a lot of the questions regarding eligibility. Be warned however, that there are a lot of people with issues who decided to take advantage of this program, namely the trade-in process of sending old phones back and then finding charges on their bill for phones that were "not" received at the warehouse.
It is my opinion that you should not go this route, because if you have less than stellar service now, you are setting yourself up for possible frustration and another 2 years of disappointment.

I have a problem with your app store, always I want to update a new app, I want to know what Schiffer and novelty app! Most of my applications are in English, and they write what the improvement and renewal are written in English, and I do not speak the

Hi
I have a problem with your app store, always I want to update a new app, I want to know what Schiffer and novelty app! Most of my applications are in English, and they write what the improvement and renewal are written in English, and I do not speak the language! I try to copy the text, color (gray) is not successful, the variance can it, so we can copy the text and translate?
I thank you for your help, it can help to humanize

You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

I have an apple id with verizon and @me and i can't set up family sharing

i need help setting up family sharing because i have two apple id's one with verizon and one @me.com so i already purchased more storage on the cloud with verizon and when i signed in on the desktop to upload my library and set up homesharing i had to do another 9.99/mo plan because that computer only allows me to sign in with @me.com. I've read that I can't combine them?? So how can I fix this? Any easy solution?

Howdy Denise,
It is not possible to combine Apple IDs. See this article -
Frequently asked questions about Apple ID - Apple Support
You can set up Family Sharing using one of your Apple IDs by following the directions in this article -
iCloud: Family Sharing
Note in particular that in order to set up Family Sharing you need a Mac computer running Mac OS X 10.10 (Yosemite).
This article provides a good overview of Family Sharing and what you can do with it -
Family Sharing - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

I just got iphone 5c and i am not happy with it. It uses to much data and i don't even know how. I can't get the ringtones i want for my contacts.I got it on my free upgrade but i want to take it back and get something else but where i got it they say i c

I just got iphone 5c and i am not happy with it. It uses to much data and i don't even know how. I can't get the ringtones i want for my contacts.I got it on my free upgrade but i want to take it back and get something else but where i got it they say i can't because i don't have the earbuds and i have serches or them. now i am suck with a phone i don't like at all until my next upgrade. this is very dishearten

1. If you are this unhappy with that phone, and the lost earbuds is the only thing stopping you from taking it back, why do not just buy some earbuds. That way you can get rid of that phone. It all depend upon how much you want to get rid of that phone.
2. Yet if you are stuck with that iPhone, here is something might help you to control the data usage. By design, iPhones do turn off WiFi when they go dormant. So if a download is in progress and so forth when the phone goes dormant, it will switch to use cellular data, if this setting is left on. Therefore, from multi-sources I have learned that if you keep your iPhone connected to a power source, then it will stay connected to the available WiFi.

I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no l

I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no luck.

This has nothing to do with your pictures. As long as LR works, nothing happens. The CC app merely has lost an entry in the installer database. Would a reinstall fix it? Sure. Is it necessary? Not really (until the next version or update). So unless you have too much time to spend or something isn't working, I'm sure you can find more interesting things to do with your tiem. Otherwise use the cleaner tool and get to it:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

Hi I Have A Prepaid SmartPhone Right Now With Verizon For About 7-Months So Far. I Have Always Paid On Time No Missed Payments Good Standing Account, I Tried To Switch Over To A 2-Year Contract With Verizon And They Wanted A $400 Deposit For Only 1-Line.

Hi I Have A Prepaid Smart Phone Right Now With Verizon For About 7-Months So Far. I Have Always Paid On Time No Missed Payments Good Standing Account, I Tried To Switch Over To A 2-Year Contract With Verizon And They Wanted A $400 Deposit For Only 1-Line. Is There Anyway I Can Use My Excellent Payment History With There Prepaid Department To Switch To A 2-Year Contract And Not Have To Pay The $400 Deposit. And This Is Due To The Fact I Have No Credit History Whatsoever

Since you have no credit history, my guess is you would need at least a year of on time payments, and I'm not sure a pre-paid account would qualify as you can stop at any time.
You didn't specify your age, but getting started int he credit world is not easy - you may try applying for a gas card, or a credit card, and USE them, pay them off each month - and expect to take a year or more to establish a record.

I am using Sansung Galaxy S III with Verizon and when i am calling out to somebody they recieving my call as RESTRICTED CALL...

I am using Sansung Galaxy S III with Verizon and when i am calling out to somebody they recieving my call as RESTRICTED CALL...
Let me know, please, how can I change settings in my phone to clear option of restricted out going calls...
Thank's a lot

Hi there Altercc!
We definitely want others to know when you're calling them. This could be fixed two ways.
First we have an option called Share Name ID available via vzw.com: http://bit.ly/SsGi9e
We also have the opportunity to Block your Caller ID from displaying. This is a feature we can easily remove if it's active.
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

I just installed Maverick 10.9 and I'm not happy. Too many things not working. How can I get back to my OS 10.6.9?

I just installed Maverick and I'm not happy. Too many other things not working. How can Iget back to 10.6.9?

If you have a backup, it is very easy to revert back to your previous system setup.
If you don't, then the downgrade is much harder to accomplish as it require a complete clean install of OS X 10.6 Snow Leopard.
Before going down that laborious road! maybe you tell us what issues you are having.
In additon, Please download, install and run Etrecheck.
Etrecheck was developed as a simple Mac diagnostic tool by a regular Apple Support forum user and contributor named Etresoft.
Etrecheck is a small, unobstrusive app that compiles a snapshot of your entire Mac hardware system and installed software.
http://www.etresoft.com/etrecheck
Copy/paste and post its report here in another reply thread so that we have a complete profile of your Mac's hardware and installed software so we can all help with your Mac performance issues.

I have a toshiba lap top computer with vista and I can not get my iphone to connect all the way .. it says "connected with limited activity"?

I have a toshiba lap top computer with vista and I can not get my new iphone to connect all the way .... it says "connected with limited activity". which means I don't get on. Any help would be appreciated. Thanks.

Hi all,
Guess I understand what is going on as I'm also experiencing the problem.
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I downloaded Firefox 4.0 and it says to re-install the toolbar but I have not been successful in doing so. Can I go back to the older version? I had no trouble with that and I do not like this new version at all.

I downloaded Firefox 4.0 and it says to re-install the toolbar but I have not been successful in doing so. I went to the forums and tried all the suggested fixes but none worked. Can I go back to the older version? I had no trouble with that and I do not like this new version at all. I tried a system restore twice and it did not fix the problem.

I would imagine it's the MyWay Searchbar which is classified by most anti-malware scanners as adware, or even worse as spyware. I say that because I see "SmileyCentral" in your list of plugins and that's an add-on for that particular toolbar. You can disable that via Tools | Add-ons | Plugins.
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I have updated my iphone 4s with ios6 and now im not able to connect to itunes store. I can open the apps store but cannot install any app? Anyone facing the same issue..

I have updated my iphone 4s with ios6 and now im not able to connect to itunes store. I can open the apps store but cannot install any app? Anyone facing the same issue..

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Have you tried resetting your phone (hold the power and home buttons down together until the silver apple appears)?

I just renewed my plan with verizon and am just not happy

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