I just replaced the black cartridge in my HP 6980 Printer, yet it still shows the cartridge missing

I just replaced the black cartridge in my HP 6980 Printer, yet it still shows the cartridge missing message. I have restarted the computer as well as uploaded any new updates. What is going on??

Hi - Follow the steps in this doc, to clean both the cartridge contacts.  I'd also recommend very gently cleaning the contacts in the carriage as well.  Make sure the power cord is disconnected from the printer when cleaning the cartridges and the carriage.
Hope that helps.
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I am an HP employee.

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