I just restored my phone and cannot get my gmail account and an exhcange account to work
I took my wife's iphone 5S and just restored from my laptop. Everything came through OK except that when I type in my password for my gmail account it does not accept it.
I think I finally found my solution. Did Apple support chat, which lead me to go back to Google/Gmail website, which lead me to try to access that website on the iphone, which while messing around on it I came across some questions about problems with POP and IMAP. Anyway, they said if you are having problems with messages only being delivered to one device even while using POP, you should insert "recent:" before your username. So if you have an email of [email protected] instead of using that as the username, you would use RECENT:[email protected]
Hallelujah, what a relief!
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if you're trying to install it on a mac, you're being prompted for your mac's password.
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I just restored my phone, however I have to sign into icloud and the phone is set to the previous owner's email and password. I am unable to get in contact with them. What can I do?
Please help!Hello codyfromseminole,
After reviewing your post, I believe your device is under Activaltion Lock. The following article will provide you with more information about the feature:
iCloud: Activation Lock
With iOS 7 or later, Find My iPhone includes a feature called Activation Lock, which is turned on automatically when you set up Find My iPhone. Activation Lock makes it harder for anyone to use or sell your iPhone, iPad, or iPod touch if it’s ever lost or stolen.
With Activation Lock, your Apple ID and password are required before anyone can:
Turn off Find My iPhone on your device
Sign out of iCloud on your device
Erase and reactivate your device
Important: Make sure to remember your Apple ID and password, and that your password is unique and secure—someone else shouldn’t be able to guess it. For more information, see the Apple Support article Security and your Apple ID.
If you want to give away or sell your device, be sure to erase your content and settings (in Settings > General > Reset > Erase All Content and Settings). When you erase your content, Find My iPhone and Activation Lock are also turned off.
If you no longer have the device, follow the instructions to remove a device you no longer have. For more information, see the Apple Support article What to do before selling or giving away your iPhone, iPad, or iPod touch.
For more information about Activation Lock, see the Apple Support article Find My iPhone Activation Lock in iOS 7.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD -
Just bought two new iPhone 6 plus phones. Cannot get the email to load on my husbands phone for his work. He works for the state and I don't know if that is the issue or not. Any suggestions?
Your husband should contact his IT department at work to find out if he is allowed to set up his work email on his personal device and if so, how to do it.
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what do you need to do to get your pictures that you took awhile ago back on your iphone 4s after you just restored your phone it? it says "downloading" but wont give me any of my pictures back that i took awhile ago. I backed everythign up at the apple store while the person who helped me watched me do it. i have 1,796 pictures i took before i restored my phone, but it wont let me see them. it just says "downoading" and i will be devestated if all of my pictures are gone. please help me!
You would have received a prompt telling you that you didn't have sufficient space to beck up your phone if that was the case. Also, not everything on your phone is stored in the backup so you wouldn't need 11.7GB to back it up. You can see the size of your backup by going to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your phone under Backups and look under Options.
If it says "downloading" it's probably still downloading your pictures from iCoud. Check Settings>iCloud>Storage & Backup at the bottom to see the status of the restore process. -
help, i need to restore my phone, I keep getting an error to turn off find my iphone, I can't get into the phone b/c my daughter change the password and doesn't remember what she changed it to.
Remove an iOS device or Mac on which you can’t turn off Find My iPhone
If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.
Note: If you have an iOS device, you can also remove your device by first erasing it—just follow the instructions below to remove a device you don’t have. You can later restore the device from an iCloud or iTunes backup.
Turn off the device.
Sign in to icloud.com/#find on another computer with your Apple ID (the one you use with iCloud). If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete (x) button next to the device. If the device comes online again, it will reappear in Find My iPhone. To make sure your device doesn’t reappear, turn off Find My iPhone on the device (follow the instructions above to remove an iOS device or Mac), or if you have an iOS device, you can erase it, then remove it (follow the instructions below to remove an iOS device you no longer have). -
My iphone 4 was crushed on the road. Bought a 4 replacement tried to restore it in itunes to get my contact info and it said there was a problem with my phone and I should contact apple store. What does that mean please?
Is the replacement exactly the same as the original ie same memory size & same version? If so it may require updating the OS software before trying to restore your stuff from the backup.
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Dear Apple. I have just installed Windows 7 64-bit full version Home Premium using Bootcamp and cannot get access to the internet. I installed on a Macbook Air Mid 2012 with Mountain Lion. Are there some drivers that are missing from the Windows 7 bootcamp install download from Apple
It is a Total Misconception that the Support files are installed when you are installing Windows, even if the USB drive that holds them is inserted in the system when doing the Windows install.
You must always Run the Setup.exe files from the support files or run the drivers individually once Windows has finished installing and booted to the desktop.
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I just updated my iphone to IOS 7 and cannot get my imessage to work, it keeps saying "waiting for activation" nothing i have read online has helped me try to fix the problem. why is it doing this and how can i fix it?
Here's a good troubleshooting article about imessage "waiting for activation".
http://support.apple.com/kb/TS4268 -
I have an iPad 1 and cannot get my rental movie to download- I just keep getting download error message?
Try removing what is called the iPod Photo Cache on your computer.
http://support.apple.com/kb/ts1314 -
I have acquired a macintosh 950 computer made in approximately 1995, which powers up just fine, except that I cannot get the system to recnogise a keyboard and mouse. Any suggestions would be helpfull!!
ray,
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Jim -
I have the lastest itunes software but I'm trying to restore a backup onto the new iphone 5s and I get an error message and cannot restore? Any advice
If iTunes is otherwise working properly start with TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, otherwise move on to Troubleshooting issues with iTunes for Windows updates.
tt2 -
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Reset and start all over again.
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
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