I just see a menu when I login. I can't open mail any longer.
All of a sudden I had no access to "My Yahoo". I see a menu hierarchy of my content but cannot access any content or get my graphical interface back.
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
Please report back soon.
Similar Messages
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I have installed the latest version of iTunes for Windows 8 but when I try to open it, it says Windows has an error and I simply can't open it any longer. Any help is appreciated!
Hey socestlavie,
Thanks for the question. I understand you are experiencing issues with iTunes for Windows. The following resource may help to resolve your issue:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M. -
My macbookpro is not opening pdf sites from safari or firefox, it goes to the address but just gives me a black screen. I can however open a pdf file that I have saved on my HD, it opens on preview. any thoughts? osx 10.6.8
Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste (command-V) into the text box that opens, then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
I've seen an unconfirmed report that the "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you might need to remove it as well, if applicable.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again. -
I can't open mail on Hotmail from Firefox. I can from Safari. I can open the Hotmail account page and it is complete w/ my new messages, but when I go to open them I get this messeage..."Please refresh your browser window. When you access your Windows Live Hotmail account from more than one computer, we ask you to sign in again to help keep your account private and secure. " when I sign in again there is no change. in English
== URL of affected sites ==
http://http://sn135w.snt135.mail.live.com/default.aspx?n=2087215863
== User Agent ==
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_5_8; en-us) AppleWebKit/531.22.7 (KHTML, like Gecko) Version/4.0.5 Safari/531.22.7"Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites causing problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"
See http://kb.mozillazine.org/Clearing_the_cache and http://kb.mozillazine.org/Cookies -
When I phone people can hear me without any problem, but I hear very very bad. The sounds is metallic and it is very difficult to understand. Have anyone idea of what is it about. I guess is not a software problem but I am not an expert. Thanks in advance
Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Accessibility settings.
*Firefox > Preferences > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
See also:
*http://kb.mozillazine.org/Images_or_animations_do_not_load
*https://support.mozilla.org/kb/Images+or+animations+do+not+show -
i just updated to Yosemite and now can't open mail or finder or other apps. Wheel just goes round and round
I just uninstalled it and am waiting for it to reinstall. I sincerely hope that I have not lost everything that I worked on so hard. Now that mobile me is gone, I have not been able to go between devices to transfer things. I was merely trying to take a document I had worked on and open it in pages, but it said my version was too old. When I updated, it wouldn't load. Now I cannot do anything. I hope that the reinstall fixes it without losing everything. Please advise!!! Yes, I am in panic mode.
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Just updated Safari. It now keeps on crashing on opening. Any ideas?
Just updated Safari. It now keeps on crashing on opening. Any ideas?
Genieo Adware is installed. Removing it will help.
If you have another browser installed, use it.
If not, launch App store and get another browser for temporary use.
Remove it afterwards.
1. Use free AdwareMedic by clicking “Download ” from here
http://www.adwaremedic.com/index.php
Install , open, and run it by clicking “Scan for Adware” button to remove adware.
Once done, quit AdwareMedic by clicking AdwareMedic in the menu bar and selecting
“Quit AdwareMedic”.
or
Remove the adware manually by following the “HowTo” from Apple.
http://support.apple.com/en-us/HT203987
2. Safari > Preferences > Extensions
Turn those off and relaunch Safari to test .
Turn those on one by one and test.
3. Safari > Preferences > Search > Search Engine :
Select your preferred search engine.
4. Safari > Preferences > General > Homepage:
Set your Homepage. -
I can't open almost any app on my iMac (OSX Lion 10.7.4). Every time I attempt to do so, the affected app "unexpedtely quits", showing a window (sort of expanded dialog box) with the log history, wich form a complete report wich is said to be sent to Apple. Despite that this window has a "restart" button, I haven't been able to go any further from this point, as it repeats the process again and again, impeding me to use the affected app.
This has get to a critical point, as it is afecting apps like iTunes (especifically when I turn to the iTunes Store from within te app), MacApp Store, Software Updates (I can't update anything, given this problem) and many other apps, including Aperture 3, Fusion 4, integrated Dictionary and Wikipedia, as I've been able to verify.
As far as I'm concerned, it hasn't affected apps like Office, Vectorworks, Pixelmator, iDraw, Quick Note...
Can anybody help me on this matter?
Thanks a lot, in advance...
MarcusUse Lion Recovery to repair the startup disk if necessary, or reinstall the Mac OS X.
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I just installed the latest software update and now I can't open Mail 4.5. This is a Mini 2,1 using OSX 10.6.8.
Try re-installing the big 10.6.8 Combo...
http://support.apple.com/kb/DL1399
Repair Permissions afterwords, reboot. -
Can any one please advise how to fix this problem when i open preferances and go to mail so i can change passwords and so on this is what i get (You can’t open Mail, Contacts & Calendars preferences because it doesn’t work on an Intel-based Mac.) i have to access this to be able to change my emails any help would be appricated thanks.
OS X Mavericks installed?
Backup and Reinstall OS X.
Reinstall Mavericks
http://support.apple.com/kb/PH13871 -
i just updated to OS 10.9.2.
i can't open iTunes; it says i need 64 bit. it refers be to info for iTunes and to uncheck 32 bit.
the problem is is it's already unchecked.
what do i do?
thanks to all.thank you very much for a prompt reply! yes, it worked, but now, it created another problem.
i can't open any videos that i made without getting a message that says: 'This movie requires QuickTime, which is not supported by this version of iTunes.'
any suggestions?
thanks -
Just installed the latest update and now I can't open e mail attachments on my iPad and I phone 5s
just installed the latest update and now I can't open e mail attatchments on my I phone 5s and iPad 2
Try re-installing the big 10.6.8 Combo...
http://support.apple.com/kb/DL1399
Repair Permissions afterwords, reboot. -
I was using Numbers '08 and just upgraded to 3.5.2 but now can't open any of my '08 files. Message says save to '09 first to open. Well, I don't have '09 so what do I do?
Or you may obtain iWork '09 DVD package from Amazon online et al. Sold at very low price now. It is really worth it. Don't forget to apply the iWork 9.0.3 updater after intalling it.
iWork 9.3
http://support.apple.com/kb/DL1563
Regards,
H -
I just upgraded my computer from Snow Leopard to Mountain Lion. I used to be able to have as many websites open as I wished. Now when I open a website and minimize it, it minimizes and moves to the dock just like it used to do. But now when I open a second website, it takes the place of the first one down in the dock that was minimized. I can't open more than 1 website at time now.
There is something basic going on that unfortunately has me stumped.
Before you spend the $20 please try creating a new user, for testing purposes:
Creating a temporary account to isolate user-specific problems: Isolating an issue by using another user account
That is easy enough to accomplish. If Safari and the Dock behave as you expect while using that account, it will help determine the cause. Please report the results of this test.
Delete the temporary account after you finish testing.
Many of those features I mentioned are new in Mountain Lion, and represent a significant change from Snow Leopard. Though you should certainly continue to use your Mac the way you have been accustomed to using it, you may find using Mountain Lion's new features advantageous. If you are fortunate enough to have an Apple Store nearby, you would benefit by taking advantage of Apple's many free workshops: https://www.apple.com/retail/learn/
Otherwise you may find yourself spending the $20 often. The help available here is often better than Apple's. It is not always correct, but it is always free. -
Just updated from snow leopard to yosemite and can't open or update iPhoto
Just updated from snow leopard to yosemite and can't use or update iPhoto- help??
i tried to download the free iPhoto 9.6 app but i can't.
Where did you try to download that? This looks like you tried to download an updater.
Move iPhoto.app from your applications folder to the Trash.
Launch the App Store.
Sign in with your AppleID in the Store menu.
Click the first tab "Featured" and enter iphoto into the search field. Hit the "Return/Enter" key.
You should be seeing something similar to this:
If you see iPhoto, download it.
Maybe you are looking for
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