I just set up a rescue email but still I can not change my security questions?
I just set up a rescue email but still I can not change my security questions?
The link does not appear under the security questions where I should be able to reset them via the rescue email
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
What you created was an alternate email and not a rescue email.
(113240)
Similar Messages
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I can't change my security questions because it won't send me the email that it says it will to change my info
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
How to Manage your Apple ID: Manage My Apple ID
Use Option #5. -
I have recently just got an iPhone 4,and I redeemed $25 but as I went to buy a 99 cent game it asked me to answer some questions,and I don't remember any of the answers or even remember choosing those questions.I did try to reset my questions but I couldn't cause I have to answer them before I can mangae my account security.I guessed and guessed but never got it right.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
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i dont have rescue email and i cant remember my security questions , can anyone help me to get them back ?
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86526) -
Can not change my security questions after following email
i have tryed to purchase itunes but cannot because i have forgotten my answers to security question answers i have followed every instruction giving an still cant get in to change them even the email can any one help me
What instructions have you followed, and what happened when you followed them ? Have you got a rescue email address (which is not the same thing as an alternate email address) on your account : http://support.apple.com/kb/HT6170, and if you do have you received the reset email to it ?
If you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you do but aren't receiving the email to it, then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620 -
hi i need to change my apple id password but ive forgotten my rescue question answers and my rescue email id details , how can i change my password now
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
Help I can't remember my security question answers, and my rescue email on your records is no longer a valid email as I no longer work at that organisation. How can I reset my security questions or reset my rescue email?
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
So I set up the account maybe seven years ago? I don't remember the answers to the security questions, but I'd really like them sent to me. Why isn't the 'rescue' email sending?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I can not reset my security questions and not set rescue email address
i can not reset my security questions and not set rescue email address
Call AppleCare and speak to someone in account security.
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HT5312 How to set up my rescue email account,so that can reset my security question?
How to set up my rescue email account,so that can reset my security question? The key is I need change my security question
You won't be able to add a rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
how can i change my security questions but i dont have a rescue email and my ipad is locked now for 8 hour?
Alternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
I'm getting so tired of this.
Any ideas on what to do ?You won't be able to change your rescue email address until you can answer 2 of your questions, you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
trying to reset apassword because for some reason now i can not sign in. when it asks for security question i cant remember them but the email it wants to send answers to i no longer have. i chnged it on id page
Hi there,
You may find the article below helpful.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
-Griff W. -
I want to change my ID and when I try to it says that that e-mail cannot be used for my id because it is my "rescue" email address. How can I change my "rescue" e-mail address?
Go to My Apple ID (appleid.apple.com), click "Manage your Apple ID," and sign in.
With the Name, ID, and Email Address drawer selected, click Edit next to Apple ID and Primary Email Address.
Enter your new email address.
Click on Password and Security;
Answer the security question;
Delete your email from rescue address;
Do logout and login again into manage your apple id;
Go back to Name, id and email address;
Change your primary email address;
Verify your email address. -
HT5312 Rescue Email has been hacked I cannot rest my security questions what I have to do?
Rescue Email has been hacked I cannot rest my security questions what I have to do?
You won't be able to change the addres until you can answer your questions, you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use
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