I just signed up for ExportPDF, and it keeps asking me to subscribe

trying to export pdf file to convert it to microsoft word and when i push convert it asks me to subscribe I already did today and paid for it!

Hi harley20151956,
It looks like your subscription order is still pending. It can take 24-48 hours for an order to process fully. Once it does, you'll be able to log in and use your subscription, without prompts to sign up again!
Best,
Sara

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