I just updated Indesign but still can't open an .indd file.

I just updated Indesign through the Creative Cloud App, but I still can't open a file provided by a client. The error message says the file was saved with "a newer version of Adobe Indesign CC (9.2). Not sure why this is the case since I have a CC subscription. Any advice would be appreciated. Thanks.

Okay, I figured it out. There are 2 versions of Indesign, Illustrator and Photoshop currently released by Adobe: CS6 and CC. Hadn't been paying attention, so it was confusing. It's not immediately clear on the Adobe site that there are 2 versions. Not very good customer support/relations in that respect.

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Just downloaded latest updates to Camera Raw for use with my new Sony RX100 M3 but still can't get the RAW files to open. Any suggestions?

Just downloaded latest updates to Camera Raw for use with my new Sony RX100 M3 but still can't get the RAW files to open. Any suggestions?

Never mind, I finally got it working, thanks!

I have upgraded Snow Leopard with Combo 10.6.8, the supplemental update and fixed permissions, but still can't open app store to upgrade to Mountain Lion. I am on the Cayman Islands. Thanks for the help!

I have upgraded Snow Leopard with Combo 10.6.8, the supplemental update and fixed permissions, but still can't open app store to upgrade to Mountain Lion. I am on the Cayman Islands. Thanks for the help!

Don't be afraid to bump this topic. There's also an App Store forum where you might repost this question, but give some of these details in your post. I'd rephrase the topic to something like "Can't use App Store to upgrade." (Instead of can't "open".) Then give the details.
https://discussions.apple.com/community/mac_app_store/using_mac_apple_store

Iphoto stopped working. I reinstalled and updated. I still can't open it.

iphoto stopped working. I couldn't open it. I checked that photos were backed up. Trashed iphoto. Installed iphoto 11 and installed update. I still can't open it. I get no error messages. The wheel just keeps spinning.

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

I ordered the full creative cloud on sunday and received an order number but still can't open any of the programs. When i check the status of my order online, it says it can't find it. Is this normal after 3 days?

I ordered the full creative cloud on sunday and received an order number but still can't open any of the programs. When i check the status of my order online, it says it can't find it. Is this normal after 3 days? I tried asking in a chat window instead of the forum but no one answered and after about ten minutes my screen restarted and closed the chat window down. It seems a little frustrating not knowing what happened to my order and not being able to contact anyone. Is all this usual with Adobe or are they just having technical problems this week?

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

HT200250 I couldn't open the files from a Canon XF 300 so I downloade the plugin from Apple but still can't open the files. I opened and clicked on the installer icon. I'm not sure the plugin was actually installed. can anyone help?

I couldn't open the files from a Canon XF 300 into Final Cut Pro 7, so I downloade the plugin from Apple but still can't open the files. I opened and clicked on the installer icon. I'm not sure the plugin was actually installed. C
an anyone help?
Message was edited by: BigDealCam123

As you probably know the Canon plug-in enables Log & Transfer in FCP7. I'm not sure whether it works with Final Cut Express or not.
Look in Applications>Canon Utilities. I'm running 10.6 as well and that is where it's located on my machine.
Good luck.
Russ

I've just updated my iPad and can't open mime attachments can anyone help in simple English h please?

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I've upgraded to OS X10.8.2 but I can't open power pc files and applications

I've upgraded to OS X10.8.2 but I can't open power pc files and applications

Note that there's no such thing as "PowerPC files." PowerPC applications won't work on OS X 10.7 or higher, but the files created by those apps can still be opened if there is an updated version of that app. For example, if you have MS Office 2004, you cannot open any of those Office apps, and thus cannot open any of your Office documents. However, if you upgrade to Office 2011, or some other substitute (such as Apple's iWork suite or the free OpenOffice or LibreOffice), you will be able to open those documents again just fine.

I have Lightroom 3.6 and Camera Raw 6.6 but I can't open my CR2 files from my Canon eos 6D

Hi,
I have Lightroom 3.6 and Camera Raw 6.6 but I can't open my CR2 files from my Canon eos 6D
Lightroom doesn't show a thumbnail image and when trying to import it says the camera format isn't supported. But normaly Camera raw 6.6 should cover the Canon eos 6D
All help is welcome,
Thanks

No, the older versions are not free. If you upgrade you will have to get Lr5 unless you can still find Lr4 for sale somewhere as it has been discontinued by Adobe. You can also use the FREE DNG converter to convert the 6d files for use in Lr3.6.

I have a Canon 5D Mk lll/Photoshop & Bridge CS6/Camera Raw 7.1 and I still can't open the CR2 files

I have a Canon 5D Mk lll/Photoshop & Bridge CS6/Camera Raw 7.1 and I still can't open the CR2 files on my Canon.
Any insight/wisdom would be much appreciated. Thanks

When you try to open in PS what happens?
In Bridge do you see icons or thumbnails?
Will it open in ACR in Bridge?

Updated to latest ACR 6.6 but still can't open CR2 files from Canon Rebel XSi

I updated to latest version of Adobe Camera Raw 6.6 but still can't seem to open my CR2 files in Photoshop. Can't open them in Lightroom either, no preview in Bridge or OS.
I'm running OS 10.7.2 and Photshop 12.1 x 64 which is CS5.1 I suppose.
I've downloaded Canon's EOS utility hoping that would somehow do something as well but nothing.
The images were shot on Canon Rebel XSi which is certainly supported by the newest version of ACR. So I have no clue as to what's happening... I previously downloaded these images onto my old laptop about a year ago and everything was fine, however now I'm not even getting a preview in OS. Do I have to revert to an older version of ACR (perhaps the same one I used originally?) to open these files again? These files have been stored on a hard drive, so I'm not downloading them directly from the camera-again, this probably has nothing to do with it but not sure what to do. A lot of the posts I've seen recommend downloading the latest version of ACR to fix the issue, but again I've done that and as a matter of fact the camera (Rebel XSi) has been supported for some time now...
In OS, when the image is selected no preview:
Lightroom error:
Bridge, no preview:
Photoshop error:
Ideas, suggestions?
66 views on this discussion so far and no replies...
Please help.
Thanks in advance,
Arthur

Something appears to be wrong with your files.
Are most of your images approx. 3.7 MB?
This is very small for a 12 MP image.
If you go back to the original file on your laptop, what is the file size?
Also the fact that the Mac OS is not showing the preview is unusual.
Perhaps these files got corrupted when they were moved to your new computer.
Can you open these files OK on your old laptop?
Is the OS showing the previews on your old laptop?
Also compare the file sizes between old and new computer.
Have you tried repairing your permissions?
Try Disk Utility in your Macs Applications - Utilities - Disk Utility to see if this helps.
Good Luck!

Downloaded Camera Raw update 6.2 but still can't open raw images

I followed all the steps as indicated on this page: Adobe - Photoshop Elements : For Windows : Camera Raw 6.2 update but for some reason I still can't open .CR2 files . My camera (Canon Rebel T3i) is on the list of supported files. What should I do? I'm using Windows and I have Photoshop elements 8.0.

You need camera raw 6.4 for your camera. It is mot compatible with PSE8. You need to upgrade to PSE13. Alternatively, download and install the free Adobe DNG converter to convert your raw files to the Adobe universal Raw format and the files will open in PSE8 (keep your originals as backups and for use in the camera manufactures software)
Windows download (.exe file) click here DNG Converter 8.6
Mac download (.dmg file) click here DNG Converter 8.6
You can convert a whole folder of raw images in one click. See this quick video tutorial:
You Tube click here for DNG Converter tutorial

I have an older computer and could not read a pdf file so I just added the Adobe software for $14.95 and downloaded it but still can not open the reader. If I can't open it, please refund my money.

downloaded new software and still can't open files

Hi [email protected] ,
In order to read the PDF file, you need to download and install Adobe Reader. Please download it from the link below:
http://get.adobe.com/reader/enterprise/

I've just update itunes but I can't get into itunes store anymore

Just as the title,I can't open itunes store,I tried for nearly 2 hours.It just a blank page for itunes store.I don't know the reason.I need someone to help me！Thanks in advance.

It just a blank page for itunes store.
Paucifer,
That has been a common problem lately. Sometimes it is caused by an incompatibility with some other program running on your computer. It can usually be corrected easily by following the steps in here:
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Just updated to Mavericks and can't open spread sheets in numbers

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Hi REBOS1,
A key point in the article to which YeOldMacFan links is that you now have two versions of Numbers on your Mac, the new version in your main Applications folder and the old version in a subfolder named iWork '09.
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I just updated Indesign but still can't open an .indd file.

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