I just updated my iPad2 to ios7 and everything returned except my movies. Why??? I was trying to ADD a movie for my 5 year old and it said I needed a later iOS. Now he has ZERO movies!!!! Just great!!

Question

I just updated my iPad2 to ios7 and everything returned except my movies. Why??? I was trying to ADD a movie for my 5 year old and it said I needed a later iOS. Now he has ZERO movies!!!! Just great!! Can anyone help??

Answer 1

For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices. 
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now.  They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa