I just updated to iOS7 and an old appleid popped up. My old password is not recognized so I can't delete the account or turn off find my iphone. The old appleid is linked to an email I don't have anymore, and answers to my security ?'s aren't recognized
I just updated to iOS7 and an old appleid popped up. My old password is not recognized so I can't delete the account or turn off find my iphone. The old appleid is linked to an email I don't have anymore, and answers to my security ?'s aren't recognized. Is there any way I can reset my account to my new appleid? This has happened to every iphone and ipad in my family that has updated to iOS7.
Hi mabaker2,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
Cheers,
- Judy
Similar Messages
-
I forgot iphone 4 passcode and I cant restore when connected to my computer. I get a message that says cant restore until I turn off find my iphone for the device, but I did go into icloud and erased the device. help plz!
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software. -
I've forgotten my passcode and can't get into the phone to turn off "find my iphone" in order to restore it... Can anyone help?
If you know the password to your apple id login - you can then do a restoration once you have put your device into recovery mode using itunes.
read this article to give you direction how to put your device into recovery mode.
Once you have put in your apple id login and password this then will allow you to restore the device once the device is placed in recovery mode.
good luck!
http://support.apple.com/kb/ht1808 -
I updated my wife's iPhone 4 to IOS 7. While trying to setup the new installation, I get the message " Find My iPhone must be turned off before Phone can be restored. Go to iCloud Setting on your iPhone and turn off Find My iPhone before restoring your iPhone". The problem is that that option is not available on the phone at this stage of the set up.
Any suggestions?I tried that but I still got the message "Unable to verify account information." I saved it anyway and when I go to the Exchange email account it says "Cannot Get Mail" "The connection to the server failed." We are running Microsoft Exchange 2010 and I was always able to sync my calendar and email before I upgraded to IOS 6.
-
Turn off Find My Iphone that had changed new email
Dear all,
I want to delete iCloud from iphone 5s. I had changed to new email account due to someone hacked my email. However, my iphone didnt refresh to new email. When I want to log out it ask your password to turn off Find My Iphone with old email. Even though i try to use old password as well as new password, I doesn't work. Is there any ways to solve ? Please tell me. Thanks in advance.You need to change to old email for apple id just long enough that will allow you to sign out. You will have about two three minutes to log out and as soon as you do change it back, It will ask you to verify, don't. Just log out and change it back.
-
Hi just updated to ios7
Speaker make No sound in music player
Volume slider is not functioning at all , it's grey
Ringtones works fine.
I have apple tv in my local network so in ios 7 music player i switched to play through airplay
And back to iphone - no sound
Also tried another music player same **** - plays no sound
iPhone 4S, iOS 7Hello there, vishnu cs.
The following Knowledge Base article provides some great information for troubleshooting your issue:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I updated my iphone 4 to ios7.04 in itunes. In itunes, it appears that all my data/apps/music/etc are on the phone (but I cannot see anything on phone itself except setup screens). I am getting the ios7 setup screen on my iphone. I have selected my language, selected my wifi netowork, enabled location services, and chosen resore from itunes back up. Next screen I get says to connec to itunes, which I did. In itunes, I select restore from backup. I then get a message that I need to disable "find my iphone " "Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone." I cannot go to any settings on my iphone as I cannot get past the connect to iturnes screen! I have also tried not enabling location services and that made no difference. I cannot get to anyplace on my iphone except the ios setup first few screens. I am going crazy, there must be some simple thing I have missed! Any help appreciated!
I found a way to get to my data. So do not need remedy at this time.
fwiw, I changed my ios7.04 setup answer of restore from itunes to new iphone. Eventually that allowed me to set up icloud, then turn off find iphone, restore. Very strange ios update. -
I used the wrong ID for iCloud on my iphone 5. It is linked to an email that no longer exists. Do I have to delete my iCloud completely and set it up all over again?
You can change the linked email/sign in email for your iCloud and Apple ID accounts from 1 site,
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
Go to Manage your Apple ID
Sign in with your current creditals
On the left, click Name, ID and Email Addresses
Under Apple ID and Primary Email Address, click Edit
Type in your new Email.
Go to Apple ID, click Edit
Type in your new Email -
I bought songs on my iphone which I don't have anymore and would like them on my computer so I do not have to rebuy them is there a way to get those songs back?
You can re-download from iTunes.
Go to the iTunes Store and select "Purchased" from the Quick Links side bar on the right. Go through all the tabs to download again for free -
How can I turn off find my iphone if my Iphone is not working and I don't remember my apple ID or my email account, but I know the password.
The following may help you find your Apple ID: https://iforgot.apple.com/appleid
If that doesn't help, contact Apple support: Apple ID: Contacting Apple for help with Apple ID account security -
I can't remember my old apple-id and password so I can't turn off find my iphone. How can I turn it off?
Find your AppleId: http://support.apple.com/kb/HT5625?viewlocale=en_US&locale=en_US
https://iforgot.apple.com/appleid
Forgotten passcode or disabled because entered incorrect passcode too many times:
http://support.apple.com/kb/HT1212?viewlocale=en_US&locale=en_US -
since i updated my iphone 4 to ios 6, i ve noticed that the wifi connection turns off each time when the screen is locked. I need to be connected with wifi all the time so as to stay updated with all my emails. is there anyway for this problem.
(PS: i know we could use 3G but i want to use wifi instead)I am having a really wierd issue as well that is probally related. I dont see 95% of the album artwork associated with my music. Also, it seems as if this has gotten worse since I started using that match feature
-
ICloud has my old email address and will not let me turn off "find my iphone".
I am in the process of restoring my Iphone, but in order to do that I have to turn off "Find My iPhone." the ICloud email is old and I dont have the password to access it anymore. I use a new email. How do I turn off Find My iPhone and restore the phone?
iCloud: Change your iCloud password
-
I just turned off Find my iPhone after hearing about the hacking in Australia. I got an email from Apple saying: your Apple ID and password will no longer be required for someone to erase, reactivate, and use your iPhone. Does this mean that anyone can have access to my iPhone? I still have to put my passcode in.
What that means is the activation lock does not operate if you did what you said you did. Bottom line, turn it back on. That will then require anyone trying to use the device to have yoru Apple ID and password.
Barry -
I need to transfer data from my old iphone to my new iphone and I cannot turn off Find my iphone
I need to transfer data from my old iphone to my new iphone and I cannot turn off Find my iphone as my icloud password is incorrect. I have reset this several times and also cleared cookies history etc. none of the above makes a difference. Any ideas?
The ONLY thing you can do to turn off Find My iPhone is to have the correct password. There is no way around it. You can get help with the password: If you forgot your Apple ID password
If none of those methods are possible: Apple ID: Contacting Apple for help with Apple ID account security
Maybe you are looking for
-
Hi I'd like to know what do i need to start working with XML Publisher. Thanks
-
OBJECTS_NOT_CHARLIKE error by establishing BPM functionality in SOLMAN
Hello! I am about to activate Business Process Monitoring functionality in SAP Solution Manager. The error is a dump: OBJECTS_NOT_CHARLIKE Error in the ABAP Application Program The current ABAP program "SAPLDSWP_BPM_FUNC" had to be terminated because
-
For the past month or so,my magic mouse has been loosing connection too often. Sometimes like in this moment,I connect it manually through the bluetooth tab,and after about 5sec it's diconnected. The issue started accuring last month,the battery is f
-
Having Problem with IFRAME (JSP) Netscape!HELP!!!
Hi ppl :) I�m having problems working out with netscape. If i use a script with one iframe(and i must use it...) at I.Explorer it works but with netscape, no way, the "box" doesn�t appear. :( I need HELP!! tHIS IS THE CODE :) <html> <head> <!--fd002_
-
Htp.p( pre ) and vertical scrollbar
Greetings, Carl used the code below for an OnDemand Process in http://apex.oracle.com/pls/otn/f?p=11933:13:3295006254376178 Can I set the height and have vertical scrollbar with the pre tag? I've tried a div tag with no success. declare l_Id varchar2