I just upgraded from Elements 11 to elements 13 but I dont have access to the NIK Collection add-ons I had available on PE 11. How do I get the add on software to Elements 13?

Adobe was NO help at all but I found my own answer on the Google NIK site which is VERY helpful and I just had to reload the NIK program from my downloads and it automatically went into both Elements 13 and my newer Lightroom. Google help supports its customers with help and answers and video helps too. Adobe is pretty unfriendly as it just pushes everyone to a Blog forum.

Thanks so much - Iphoto has been driving me nuts for a while now. Permanent spinning wheel in Places and requiring force quit almost everytime. Following the advice to repair Iphoto permissions removed the spinning wheel from Places and Iphoto is completely back to normal

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Just upgraded from Safari to Maverick, but pop-up informed me that Mav does not support Microsoft word or excel. What's up with that?

Just upgraded from Safari to Maverick, but pop-up informed me that Microsoft Word or Excel will not run on OS X Mavericks. What's up with that? Should I click accept or ok?
I assume this is the latest Mav OS...so the version would be 10.9.2? It was suppose to be a free download from Apple.

If you do not want to spend a lot of money on buying the latest Office you can get most or all of what you need from LibreOffice which is free. http://www.libreoffice.org/download/libreoffice-fresh/

I just got a new phone today the iphone 5c and i plugged it into itunes. i wanted to get all of my data from my iphone 4s but when i synced my phone all of my iphone 3 data was on my new phone how do i get my iphone 4 data on my new phone?

I just got a new phone today the iphone 5c and i plugged it into itunes. i wanted to get all of my data from my iphone 4s but when i synced my phone all of my iphone 3 data was on my new phone how do i get my iphone 4 data on my new phone?

Did you choose the wrong back up? There should be a drop box when you go to "Restore from Back up" in iTunes and your iPhone is plugged in, on the Summary page. Choose the correct back up. If you can't find one, and you still have your device, back up your iPhone 4 again and then choose that back up. Or check for an old iCloud back up if you have one.

Ipod doesn't work on speakers but headphones are fine and speaker works with iPhone. Possible connector issue? Any thoughts on how I can get the fixed?

ipod doesn't work on speakers but headphones are fine and speaker works with iPhone. Possible connector issue? Any thoughts on how I can get the fixed?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

I ordered my iPhone 5s in online and already received it. but there was supposed to be a $ 50 gift card with this, i haven't received it. how can i get the gift card?

I ordered my iPhone 5s in online and already received it. but there was supposed to be a $ 50 gift card with this, i haven't received it. how can i get the gift card?

Contact whomever you ordered the device from.
No one in these user to user support forums can assist with such issues.

How can i get my itunes libary from my old computer that i dont have access to anymore

i downloaded itunes to my netbook and i cant figure out how to get my old libary from when i got my iphone 4 and synced it to a labtop that i dont have access to anymore

Your library will only be where you put it. it does not magically appear anywhere.
It has alwasy been very basic to always maintain a backup copy of your computer. Use your backup copy to put everything on the new computer.
If for some reason you have failed to maintain a backup, not good, then you can redownload some itunes purchases in some counties:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT1725 I purchased an album and it downloaded. However, one song on the album has only half the song. I've tried to "download" the "available downloads", but the darn itunes states that it's already been downloaded. How do I get the rest of the song?

I purchased Alanis Morisette new album. All the songs have downloaded, or so it said. While listening to the album, only half of "celebrity" downloaded. I've checked the "available downloads" section and it says that all have been downloaded.
How do I get the rest of the song to download? I've read the support page about wifi issues, blah blah blah. Not the issue.
Thanks for any help.

Assuming you are in a region where you are allowed to redownload your past purchases, delete the broken files from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If you don't see them straight away it may help to close and restart iTunes.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

Just upgraded from snow leopard to maverick. Can't access pictures from iPhoto now.

Suggestions?

No suggestions until you explain what "can't access pictures from iPhoto now"... means, or even looks like.
There are 9 different versions of iPhoto and they run on 9 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
- What version of iPhoto.
- What version of the Operating System.
- Details. As full a description of the problem as you can. For example, if you have a problem with exporting, then explain by describing how you are trying to export, and so on.
- History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
- What steps have you tried already to solve the issue.
- Anything unusual about your set up? Or how you use iPhoto?
Anything else you can think of that might help someone understand the problem you have.

It is still charging me the creative cloud but I dont have access to it anymore. I just want to cancel it, this has been happening for over 6 months.

Could someone please help me with this.

Yes I have been through the Adobe support, no help was had there though,
Email ID is <Removed by Moderator>
how do I find out what my order number is?
also from March until now I have been charged $24.99 whereas before had I
was only paying $14.99?
On the credit statement this is the number which is displayed: 044-207-3650
I just want to cancel my membership, with a refund as I have not had access
to the cloud for months now.
Laura.

I somehow lost a large amount of my music downloads and albums that I had uploaded to iTunes. How can I get the items I downloaded from iTunes Store again?

I upgraded my Anti-Virus and it included a storage box which I tried to use but it filled up with my iTunes music so I deleted that but evidently it also removed a lot of my music from my iTunes libraries. I can re-upload all the music from CDs but how do I replace the music I bought from the iTunes Store? I really don't want to buy the music again, in fact I just can't do that. Any suggestions?

LindyLouToo wrote:
... how do I replace the music I bought from the iTunes Store?
Download Past Purchases
Sign in with the Apple ID that you used for the original purchase. See which Apple ID you used to download an item.
2 )See if the content is available for redownload. Previously purchased items might not be available if they're no longer on the iTunes Store

How can I play songs from a specific genre in album order? (soundtracks) I just upgraded from and Ipod nano 5th generations and would like to be able to listen to my soundtracks without having to choose a different album all the time.

Question says it all!

You really can't. However, you can create a new playlist and add whole albums at a time to it and then when you play it back, be sure that the shuffle is not enabled and then you can hear whole albums from a certain genre in album order

Updated to Maverick, had a desktop folder for pictures I had transferred from my PC. That folder is gone, no icons in Pictures in Finder but the photos are still in images in All My Files! How do I get the organized folder back?

I had transferred all my photo files from my PC when I got my Mac Air. They were in a desktop folder all nicely organized in files (event, dates, etc.) That desktop folder is now gone after the Maverick update. When I click on Pictures in finder it comes up empty (not even a link to Iphoto) I had not put these pictures in iphoto yet. Before Mavericks when I clicked on Pictures the Iphoto icon and my folder showed up. My Iphoto itself is working fine and and those pictures are still intact. I know the pictures are on my Mac because they are all in Images, but they are no longer organized and are no longer in sequence. I would like to know if I my "intact" folder may still be somewhere on my computer. If not what is the best and most efficient way to get those photos from the images only file to Iphoto?

I actually just noticed the "media" option is no longer listed along the left side of Finder. I think that is where I accessed iphoto and my other picture folder.
There is no media option in the Finder. That only turns up in Open... Dialogues like this:

I purchased 2 songs from Alabama and Friends but they aren't showing in my library and iTunes won't let me download again. How can I get them?

I can't even purchase them again...which I'd be willing to do if I could because I've had to do that in the past. But I can't even do that now. I'd like either a credit on my account or a way to get these songs!

Hey jbendure,
Thanks for the question. Let’s check your purchase history to see if we can redownload these songs from there:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you continue to have issues, feel free to report a problem with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.

Is there a way to access your ipod from your computer and delete apps without plugging it into the computer im talking like if it were at someons house for the day but you wanted to delete an app off the ipod but you dont have access to it??

i need apps to be deleted off my ipod .-.

Yes if you have the iPod and iTunes set up to sync via wifi. However, you have to do it from your one syncing computer and the iPod and computer have to be on the same network.

After upgrading to OS X, the padlock icon does not appear when I make payments. How do I get the padlock back?

Ever since I upgraded to OS X, the padlock does not appear on my screen when I make purchases.
Is there a way to get it back on the screen?
Thanks
jt

Adding my fix to this thread from: https://discussions.apple.com/thread/3190067?start=15&tstart=0
I just got SAM working on my iMac running Lion.
Use Pacifist to force an install of JavaForMacOSX10.6Update5.pkg (http://support.apple.com/kb/DL1360) then install the JavaForMacOSX10.7.dmg (http://support.apple.com/kb/DL1421) on top of that. Copy the Safari 5.0.5 from a SL machine or use Pacifist to extract the app.
Still does not run under 5.1 but at least I have a working solution. Let me know if anyone needs help.

I just upgraded from Elements 11 to elements 13 but I dont have access to the NIK Collection add-ons I had available on PE 11. How do I get the add on software to Elements 13?

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