I just upgraded to premium and now I can't hear my music

I just upgraded to premium and now I can't hear my music. And add to join premium keeps popping up when I try to listen but I'd already joined. Very frustrating. How do I get in touch with someone?

Hello: Is this happening on an iPhone or a Windows PC as both posts have different systems posted about?

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Help - I just upgraded to Mavericks and now I can't open entourage

I just upgraded my MacBook Pro to Mavericks and now my entourage and other 2008 office applications won't load - help!

Uninstall and then Reinstall Office 2008, use the uninstaller that Microsoft provide.

I just upgraded to Maverick and now I can't download CC apps. Any suggestions?

When I tried to download Lightroom, the Launch Application window came up, and I chose to "CreativeCloud(URIHandler)"....
So then it popped up the Creative Cloud window and has been doing this ever since....
(I tried it with InDesign also with the same result.) I've never had any download issues before, but I just upgraded to Maverick; would that be the cause?

if you want to fix your cc app
1. restart your computer and retry
2. if that fails, open your cc app and log out and then back in
3. if that fails, uninstall your cc app and reinstall
4. if that fails, follow these steps to uninstall cc and reinstall, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
if you just want to download cc apps and if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/adobe-cc-direct-download-links.html
and activate with your adobe id.
if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com

I just upgraded to Photos and now I can't open my iPhoto Library in Photos OR iPhoto. How do I get my photos back?!?

I recently updated to the new Photos and when I went to import my library into Photos, it wouldn't let me. Kept throwing errors. I followed the suggested fixes using the terminal regarding permissions, but that didn't work. I decided to just go back to using iPhoto, but when I opened that it wouldn't see my library either. I tried copying it to an external hard drive and opening that, but it didn't work. I can browse for it and see it on my computer but it's grayed out and I'm unable to select it. Please help. I'm terrified I lost all those photos.

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

I just upgraded my itunes and now it doesn't play my music

It seems only music I've purchased are playing; the rest does not.

Because that app is no longer included in the iOS. You have to go to the App store and purchase the free YouTube app.

I just upgraded to mavericks and now I can't double click on an name from my contacts to address an email. Did they remove this option?

Did Apple do away with being able to double click on a name in your contacts and have it automaticly address an email in Mavericks?

I didn't know that was possible. If the contact had multiple email addresses, what did it do?
Anyway, another workaround is you can click on the email address label for the person and select Send Email.
Sorry, it's actually difficult to see what is selected in this screen shot, but hopefully it will be clear enough:

I've just upgraded to Lion and now iTunes can't connect to the iTunes store.....??

I've repaired Keychain, re-installed iTunes and it still won't work.....
Please help.
Jeremy

You can find the connection settings in Tools > Options > Advanced : Network : Connection
If you do not need to use a proxy to connect to internet then select "No Proxy"
See "Firefox connection settings":
* [[Firefox cannot load websites but other programs can]]

HT3258 Upgraded to Lion and now I can't get my monitor to work

I just upgraded to Lion and now I can't connect to my Dell monitor. I am using a MacAir. I have tried chaning the input. But that didn't work. Any suggestions?

That was a widely publicized fact, it is a good idea to always check compatibility before upgrading. Your options are to go back to SL or find another app.

TS4062 I've just 'upgraded' my ipod and now my G5 can no longer talk to my ipod.

I've just 'upgraded' my ipod and now my G5 can no longer talk to my ipod.
Why can I not just transfer my ipod (music, movies etc) info to my other macbooks? This service stinks.

Are you running Leopard? If so, try updating to iTunes 10.6.3.25.
A .dmg installer for iTunes version 10.6.3.25 for Mac OS can be found at the following download page on the Apple website:
iTunes 10.6.3

HT201365 I just upgraded my iphone and now whenever it goes to sleep I have to enter a password to open it again. Very frustrating! I don't want to have to do that almost every time I use my phone. Is there a way of deactivating that annoying feature?

I just upgraded my iphone and now whenever it goes to sleep I have to enter a password to open it. Very frustrating! Can I disable this annoying feature? I went to Settings and disabled the Find My Phone feature thinking that would do it. But it didn't.
I am somewhat infotech-challenged. So I would appreciate help on this. Thank you in advance.

Settings > General > Passcode Lock : OFF
Important leave Find My iPhone ON in
Settings > iCloud > Find My iPhone : ON

I just upgraded to yellowstone and now my apple tv is telling me it is not compatible with HDCP. What can I do to resolve the problem?

I just upgraded to yellowstone and now my apple tv is telling me it is not compatible with HDCP. What can I do to resolve the problem?

Hi billzundel17,
If you are having an issue with your Apple TV telling you it can not play HDCP content, I would suggest that you troubleshoot using the steps in this article -
Apple TV (2nd and 3rd generation): About Apple TV and HDCP - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

I just upgraded to Mavericks and now my Intel iMac is running more slowly. There have been no other changes. What's up with this???

I just upgraded to Mavericks and now my Intel iMac is running more slowly. There have been no other changes. What's up with this???

This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem.
If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
Below are instructions to run a UNIX shell script, a type of program. All it does is to gather information about the state of your computer. That information goes nowhere unless you choose to share it on this page. However, you should be cautious about running a program at the instance of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them.
Here's a summary of what you need to do: Copy a line of text from this web page into the window of another application. Wait about a minute. Then paste some other text, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in your browser, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
clear; Fb='%s\n\t(%s)\n'; Fm='\n%s:\n\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; R () { o=; [[ r -eq 0 ]]; }; Pm () { [[ "$o" ]] && o=`sed 's/^ */ /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pc () { o=`egrep -v '^[[:blank:]]*($|#)' "$2"`; Pm "$1"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o="${o##+( )}"; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=`system_profiler SPHardwareDataType | awk '/Mem/{print $2}'`; o=$((o<4?o:0)); Ps "Memory (GB)"; o=`system_profiler SPDiagnosticsDataType | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; o=`pmset -g therm | sed 's/^.*CP/CP/'`; egrep -q 'No th|pms' <<< "$o" && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; grep -q '= [^GO]' <<< "$o" || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; d=(/ ""); D=(System User); for i in 0 1; do o=`cd ${d[$i]}L*/L*/Dia* && ls | grep -v 'ag$' | tail | awk -F_ '{$NF=a[split($NF,a,".")]; print}'`; Pm "${D[$i]} diagnostics"; done; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|SATA W|ssert|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""; print}'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process \"$s\" with UID ${s[1]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process \"$s\" with UID ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`find -L {/,}L*/Lau* -type f -exec sh -c 'file -b "$1" | grep -qw XML' {} {} \; -print | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`find -L /{S*/,}L*/Star* -type f -exec sh -c 'file -b "$1" | egrep -q "XML|bin|exec"' {} {} \; -print`; Pm "StartupItems"; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find -L /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print`; Pm "Unsigned shared libraries"; o=`launchctl getenv DYLD_INSERT_LIBRARIES`; Pm "Inserted libraries"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(grep -v 'host *$' /etc/hosts); Pc "User launchd" ~/.launchd; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=`find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $ | wc -l`; Ps "Restricted user files"; cd; o=`system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist ! -exec sh -c 'plutil -s "$1" >&-' {} {} \; -print`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} files"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign ($) or a percent sign (%). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important.
If you're not logged in as an administrator, you won't be prompted for your password. The test will still run. It just won't do anything that requires administrator rights.
The test may take up to a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. There wiil be nothing in the Terminal window and no indication of progress until it's done. Wait for the line "[Process completed]" to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
When you post the results, you might see the message, "You have included content in your post that is not permitted." That's because the forum software falsely identifies something in the post as a violation of the terms of use. If that happens, please post the results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

HELP!!!! Just upgrade to Tiger and now nothing works

Please help me iv just upgraded to tiger and now none of my programs will open they crash on start-up, and also when i restart i get a little box with a blue globe inside it. then it goes to the unhappy face in a folder icon, then eventually it starts up. Please help me im buggerd without the mac.

Hi Andy!
What size is the Hard Drive, and how much space is avaialble?
How much RAM is installed, and is it original or added?
Did you use a Full Retail Version, of the Tiger Install DVD, to upgrade?
Did you do an Archive & Install, preserving User settings & preferences, installation, and if so, is the Previous System folder still on the HD?
ali b

I have just upgraded to Maverick and now I cannot find certain files. These JPG's are there on my hard drives however . I rely heavily on the search facility and this is slowing me down.

I have just upgraded to Maverick and now I cannot find certain JPG 's . These files do exist however I can find them manually . I rely on the search facility and this is slowing me down, I am having to trawl through stuff to find the file I want , before I would put in part of the title and the machine would find it.

In addition to what Allen says, you may find these search tools helpful:
http://apps.tempel.org/FindAnyFile/
http://www.devontechnologies.com/products/freeware/ - EasyFind
http://www.osxbytes.com/ - iFileX (note the MacUpdate link provided on osxbytes page has a Malware advertisement forMacKeeper, do not download).
Note: you posted to the Classic operating system forum. That refers to Mac operating systems from 2005 and earlier in Classic mode, and Mac operating systems as boot systems on certain 2003 and earlier Macs. Mavericks forum questions normally get answered here:
OS X Mavericks

I just upgraded itunes. And now I cannot see my iPads or iPod in the left margin of itunes? But I can still see them in my Windows Explorer?

I just upgraded itunes. And now I cannot see my iPads or iPod in the left margin of itunes? But I can still see them in my Windows Explorer?

Hey there MattSK123,
Thank you for your question. It sounds like you are unable to see either of your devices in the sidebar of iTunes after a recent update. A number of issues could cause this type of behaviour, and would recommend starting with the troubleshooting from the article named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
If the issue is not resolved, I would next re install iTunes from either of the following articles depending on the version of Windows you have:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Or
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
Thank you for using Apple Support Communities.
Take care,
Sterling

I just upgraded to premium and now I can't hear my music

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