I just upgraded to Snow Leopard. Why do I get "you are not connected to the internet" when I hit software updates?
I am trying to upgrade the OS from 10.6.3 and, following Apple's instructions, I hit Software Update and get the message "Software Update can't check for updates because of a network problem. Software Update can’t connect to the update server. Make sure you’re connected to the Internet, and then try again." I am connected, so what is the problem?
For a starting place restart your router and modem with the mac asleep.
Also maybe sone help here:
http://support.apple.com/kb/HT1714?viewlocale=en_US
http://support.apple.com/kb/PH6731
http://support.apple.com/kb/PH11270
Similar Messages
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why does it say itunes can not contact the ipod update server because you are not connected to the internet when i am connected to the internet? i need to update my ipod i even changed the LAN settings and it stilll doesnt work
Have you seen this article?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
B-rock -
i just finished upgrading ios 7.0.2 at my iphone 4s. and then when i connect it to itunes, a command box appers says :
FYI, while this command box appear. i still able to browse my itunes store and download some apps and music
thx. -
I have read other post about this and one of them said to uncheck "enable auto channel scan" in my router settings and chang from chanel 6 to 5. I was able to change the channel to 5 but i can't find anywhere on their page where it has the option to uncheck "enable auto channel scan". I have a Netgear router WGT624 v3. Can anyone recomend anything?
I've had this problem for months and finally called Apple support and paid the one time support fee to get a solution. I purchased a 21.5" iMac in the summer of 2011 and am currently running OS X 10.7.3. After confirming all my wifi settings were correct (already suspected this, since every other wireless device in the house works great), the Apple support tech recommended changing channels on my router from "Enable Auto Channel Scan" to one channel out of the 11 available. I currently have a D-Link DIR-655 router, but the tech said the same structure exists on all wireless routers. In other words, my situation would not improve if I bought an Apple router (Airport Extreme, Time Capsule, etc). I logged into my router (here are common IP addresses for routers... http://compnetworking.about.com/od/workingwithipaddresses/f/getrouteripaddr.htm , and made the channel preference change (in my case, unchecked "enable auto channel scan" and changed from channel 6 to channel 5). It's been a few days since applying this change and so far, I haven't lost my connectivity. Even though I live in a residential subdivision (not an apartment / condo), my iMac is detecting up to 21 other local networks and this was causing interference (some of my neighbors using the same channel). Sure enough, when I check the channels of nearby networks, I find many are using channel 6 and no one is using channel 5. To find out what nearby network channels are being used, go to Apple icon in top left, "about this Mac", "more info", "system report", under network choose "wifi", scroll down and see other wifi network info. Changing the router channel from auto enable to a specific channel has improved both my internet connectivity and speed (not sharing same channel with neighbors). Hope this helps!
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Pls help muacbook doent want to connect with wifi . But the airport has signal and the network im using is also connected in the system preference
Hello there, Chelleman.
The following Knowledge Base article should provide assistance in troubleshooting your issue:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
Why does iTunes say it is not connected to the internet when the connection is active?
No problems running iTunes on Windows XP machine with Norton Internet Security.
Moved to new computer with Windows 7 - still running Norton Internet Security. iTunes does not start when iPhone4 is connected with USB cable. Worse problem is that all internet activity (check for updates, activate this computer, etc.) is halted with message that computer is not connected to the internet... but it is. All browser and email activity works right.
Do I have a Windows 7 setting problem, a Norton Internet Security setting problem, an iTunes setting problem?
Thanks in advance.For the device connectivey issues try Andrei Cerbu's post here or see TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, forcing a driver update.
I suspect Norton's firewall is blocking iTunes. I can't tell you offhand where to look to tweak things.
tt2 -
Hello,
I am trying to upgrade my iOS to version 5 but receive the message noted below ("iTunes could not contact the iPhone software update server because you are not connected to the internet"). I click update on iTunes. My internet works fine. Does anyone know what may be causing this error?Try disabling firewall and virus scanning software
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Why do I get a message that Adobe Reader Beyond is not connected to the internet, when I am connected, meaning everythng else is OK. This started after I just upgraded to Mac Lion. what do do? Thanks,
[Moving the discussion to Adobe Reader Forum]
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I have windows vista home premium and all other iTunes worked on my laptop, I downloaded iTunes 10 and now the iTunes will not connect to the Internet. I use Mozilla firefox on my laptop and for some reason it keeps saying the connection timed out and I'm not connected to the Internet when I am. Why isn't iTunes recognizing my web configuration?
It probably has to do with your security and/or browser configuration.
When my laptop crashed last year and I had to get a new one, I dealt with the same thing. First, go to your control panel and select the security section. See if your firewalls are up or not. If they are, turn them off. If you have any software to speed up your browser, that can affect the connection as well. Go into that software and disble/turn it off. If this doesn't work, contact customer support. They have a few other tricks they had me try that worked, but I can't remember them now. -
why does it say im not connected to the internet when i plug my i phone in but i am connected to the internet. what do i do?
no into my labtop i have internet but for some reason when i plug my iphone into it it saids update servers could not connect to the internet please check to make sure u have internet and i do.
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Just upgraded to Snow Leopard but my Logic Studio software quit functioning, anyone else ever have a something like this happen?
Hi
This may be relevant:
http://support.apple.com/kb/TS3968
CCT -
Why is my find my friends app not working at all?! It just says that I'm not connected to the Internet but I am.
1. Make sure Date and Time is correctly set; Settings>General>Date and Time>Set Automatically>On
2. Make sure phone number or email address is correct
3. Restart iPad -
Since upgrading to Lion I am having problems with Safari on my Macbook Pro. I am using wifi to access the internet and the internet works in all other application except for Safari. When I try to access a webpage most times I get a error message saying I am not connected to the internet. If I click on diagnose the problem, I get connect again to the internet through the diagnostic process and the webpage generally works. This is not a problem when wired to the internet.
Check your network settings, in particular the advanced setting "DNS Server". If it is by chance 127.0.0.1, make sure to change is and use a know DNS Server (from Google for example, or your own Router local address).
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Why does the "find my iphone" ap say i'm not connected to the internet when i clearly am?
I can see web pages, update facebook status, tweet, etc. but this ap says i'm not connected to the internet (wifi and Verizon LTE). Also, why does the podcast ap say its unable to authorize to automatically update my podcasts (which automatically download to my mac book pro every day without a problem)?
Go here:
Settings > iTunes & App Stores > tap your Apple ID: > View Apple ID > Country/Region
and confirm that it's set to the correct country for your account. If it is, try signing out of your account and back in.
Hope this helps. -
After I downloaded iTunes and i requested me to authorise, it kept stating that I was not connected to the internet. I was and am connected to the internet. Why would this be happening?
Hello Hpenny,
This may be due to iTunes being unable to connect to the iTunes Store.
The following article provides information and troubleshooting steps that can help restore iTunes' connection to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen
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