I just uploaded a iTunes card for $25 and the balance is showing to be 19.66. It was never used. I just redeemed the card for my kids.
Help!!
It's possible that the previous balance was overspent and so there was an amount owing. Go to the Purchase History and review your purchases to make sure that you should indeed have the full balance left you think you should. If you confirm that you should have a $25 balance left but the iTunes Store isn't showing it correctly, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.
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