I just used itunes for the first time in years with an old id number. It says my computer isnt authorized. The old computer i used is gone now. junked. There is no option to authorize this one. What do I do. Very frustrated
Itunes is saying that my computer isn't authorized. Its the first time ive used my id since 2010 and the computer I had then is junked. Now I have a hp laptop and I can;t authorize this computer. I can't use anything I buy. What do I do?
There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:
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Drrhythm2 wrote:
What's the best solution for this? I
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How do you do this? From the Store menu, choose Authorize This Computer. there is no option to Authorize This Compyter from the iTunes "store"!!!???
If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
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Was this a different computer/iTunes library than what it you had originally sync the iPod with? If so, that would explain why all of your content that WAS on your iPod was erased, since an iPod can only be synced with one iTunes library at a time.
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Running Windows 64 bit. This has happened before. It was running great for the last 8 months (including this morning), syncing no problem with a variety of Apple devices. Opened it today and it is like I have a brand new iTunes loaded up with no music or playlists.
Please assist getting my music back and playlists (took hours to rebuild playlists last time). Why does this happpen?There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them: -
I've been trying to download songs but I can't...help me please.
From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
Have just installed latest iTunes version 11.1.4 and now my girls ipod touch gen 4 won't sync with computer. Do I need to reinstall iTunes? We do not have WiiFii. Please help - thanks
I have windows 8, I'm not sure if that has anything to do with anything, but i figured maybe 11.1.4 just doesn't like 8. soooo.. i went onto my computer settings and uninstalled anything and everything made my apple and then reinstalled itunes 11.1.3 and it now reads my ipod nano happy day thanks apple for making something that you can't help me with at all
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Somone please give me some feedback!
Sure, they'll replace it the minute you hand over $149 for an out of warranty replacement.
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Hello! Just connected a used iPhone to iTunes for the first time. I'm trying to restore it to factory settings/default. The phone is connected via Wi-Fi and is updated to the most recent OS that the phone allows. The computer is also connected to the internet. But I still get the error: "itunes could not contact the iphone software update server because you are not connected to the internet." I also connected via iTunes and authorized the computer, but still have the same issue. Really, all I need to do is completely wipe the phone and start from scratch for safety's sake.
Help?Did you check your security software settings?
Third-party security software might conflict with iOS devices connecting to iTunes. Follow this article to troubleshoot issues that might be caused by your security software. -
How do I sign in to my iTunes for the first time? Everytime I try it says I have not used iTunes before, and to review my account information.
It sounds like you are trying to create a new icloud account, not just logging into an existing account. When you type in your Apple ID and get that error, it's because you are trying to create an account using the same ID that is already being used in another account.
Go to Settings>iCloud and scroll to the bottom of the screen. If you are logged in, press the Delete button, then try logging in with the existing ID.
As for pics, the most secure way is to connect ipod to PC with USB and look at the Photos tab for your device in iTunes. Using Photo Stream is another way, but it doesn't always work, depending on conditions. -
Ive just purchased a new pc and installed and authorized Itunes for the fifth and final time. What do I do if purchase another device and need to authorize Itunes again ?
You may find these Links informative...
http://support.apple.com/kb/HT4627
About authorization and deauthorization -
i have just made my apple id. i have made this for itunes. after making my account i have problem with the review payment information as i do not use any credit cards and there is no option like NONE in review payment information. what should i do now? to proceed further? plz help me!
How did you create the account ? If you followed the instructions on this page when creating it then you should have got the 'none' option : http://support.apple.com/kb/HT2534
e.g. on a computer's iTunes, if currently signed into an account then you logged out of it, and you then found a free app in the store and clicked on its free 'price' :
And then clicked on 'create Apple id' on the popup :
When I tried that process to create an account a few days ago I got the 'none' option on the payment details screen.
If you didn't use that process then you will need to create a new account using it (the instructions won't work with an existing account). -
I was trying to buy a movie in itunes for the first time but I don´t remember my answers to apple´s security questions . how can I do? thank you very much
Hey antonio.b5,
Thanks for using Apple Support Communities.
If you can't recall your Apple ID security questions and answers, the optional rescue email provides a way to reset them.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Have a nice day,
Mario -
I am having trouble purchasing a movie on iTunes for the first time
I am having trouble with purchasing a movie on iTunes for the first time. It requires me to answer my secret question which I do not remember and when I request an email nothing happens
Hey antonio.b5,
Thanks for using Apple Support Communities.
If you can't recall your Apple ID security questions and answers, the optional rescue email provides a way to reset them.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Have a nice day,
Mario
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