I just want a refund; have given up installing Elements 12 due to error in installing "shared technologies"
This refers to Order No. 12642019825 for Adobe Photoshop Elements 12 which I bought online yesterday for USD135.62. My trial version worked all right - thank you for that. But after paying an arm and a leg for the licensed version - this from a third world country - I couldn't install the software due to a persistent error message regarding installation of "shared technologies." I've tried every suggestion in the Adobe forums and nothing seems to work.
Installation shouldn't be a burden imposed on a paying customer. You need a rocket scientist to install this lemon, maybe you need to hire the techies from the Jet Propulsion Lab who are able to fix bugs on the Mars rovers merely by zapping a signal from Mother Earth.
Refund me, please, I will buy it again if you can sell a easy-to-install product. And, hey, please answer me directly at [email protected]
Thank you.
Strongly Dissatisfied Customer.
Hi, Ned, I posted this in another thread. FYI.
"I FOUND THE SOLUTION! Sorry to say, I did this after disregarding the
absolutely useless advise from Adobe's "experts" that led me nowhere. For
the sake of users out there experiencing the same problem, here's how I did
it.
1. Installed Elements 12 until it got to the point where it the error
message says "The installation process has met some error installing Shared
Technologies. Please restart your system and try again."
2. Well, I did not restart my system or allow the process to roll back. If
you look at the desktop, the Elements 12 icon and shortcut already appears
- it seems the installation is 99.99% complete, except that you cannot open
it.
3. While clicking the short cut, a message said something like "some device
is missing. Download the latest Adobe Application Manager to open (or
start) your trial software" or words to that effect. I did download the
latest Adobe Application Manger 8.0.
4. After downloading the Adobe Application Manager, I clicked the Elements
12 shortcut again and lo and behold it opened and is running beautifully.
However, the warning in No. 1 above is still displayed. Don't ever click it
or else the installation will roll back and you are back to zero. I simply
shut down the computer and restarted. Elements 12 is permanently installed.
Thanks to some DIY tinkering.
I am not sure though if this will work on other's computers. And by the
way, thanks to Adobe's experts for being nice."
On Sun, Jun 15, 2014 at 9:19 AM, Ned Murphy <[email protected]>
Similar Messages
-
First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and get on with it. I bought Photoshop Elements via Amazon some months ago and it worked fine. I then got a message that advised that the trial version would expire, which it subsequently has (I have been trawling your site for weeks and weeks trying to find an email or phone contact to get some assistance). Relucltantly, I am now typing this - and I suspect it will not help in the slightest! I bought the FULL not TRIAL edition of Photoshop Elements and I have contacted Amazon who confirmed this, but say I need to contact you. Can you please let me know how I can resolve this? Louise A Fraser
Hi Louise, sorry to hear of your problems. This is not Adobe. We are mainly support volunteers, other users like you, trying to help one another. You need to contact Adobe directly for activation and licencing issues. Click the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Don’t let them pass the buck. Stay connected and ask to speak with a supervisor if necessary.
Click here to get help now Contact Customer Care -
This refers to Order No. 12642019825 for Adobe Photoshop Elements 12 which I bought online yesterday for USD135.62. My trial version worked all right - thank you for that. But after paying an arm and a leg for the licensed version - this from a third world country - I couldn't install the software due to a persistent error message regarding installation of "shared technologies." I've tried every suggestion in the Adobe forums and nothing seems to work.
Installation shouldn't be a burden imposed on a paying customer. You need a rocket scientist to install this lemon, maybe you need to hire the techies from the Jet Propulsion Lab who are able to fix bugs on the Mars rovers merely by zapping a signal from Mother Earth.
Refund me, please, I will buy it again if you can sell a easy-to-install product. And, hey, please answer me directly at [email protected]
Thank you.
Strongly Dissatisfied Customer.Hi, Barbara, I posted this in another thread. FYI.
"I FOUND THE SOLUTION! Sorry to say, I did this after disregarding the absolutely useless advise from Adobe's "experts" that led me nowhere. For the sake of users out there experiencing the same problem, here's how I did it.
1. Installed Elements 12 until it got to the point where it the error message says "The installation process has met some error installing Shared Technologies. Please restart your system and try again."
2. Well, I did not restart my system or allow the process to roll back. If you look at the desktop, the Elements 12 icon and shortcut already appears - it seems the installation is 99.99% complete, except that you cannot open it.
3. While clicking the short cut, a message said something like "some device is missing. Download the latest Adobe Application Manager to open (or start) your trial software" or words to that effect. I did download the latest Adobe Application Manger 8.0.
4. After downloading the Adobe Application Manager, I clicked the Elements 12 shortcut again and lo and behold it opened and is running beautifully. However, the warning in No. 1 above is still displayed. Don't ever click it or else the installation will roll back and you are back to zero. I simply shut down the computer and restarted. Elements 12 is permanently installed. Thanks to some DIY tinkering.
I am not sure though if this will work on other's computers. And by the way, thanks to Adobe's experts for being nice." -
Hi all, i just bought the new macbook pro and just want to know if i can install Vista or Xp on it?
Hi all, i just bought the new macbook pro and just want to know if i can install Vista or Xp on it?
Yes.
Windows on Intel Macs
There are presently several alternatives for running Windows on Intel Macs.
1. Install the Apple Boot Camp software. Purchase Windows XP w/Service Pak2, Vista, or Windows 7. Follow instructions in the Boot Camp documentation on installation of Boot Camp, creating Driver CD, and installing Windows. Boot Camp enables you to boot the computer into OS X or Windows.
2. Parallels Desktop for Mac and Windows XP, Vista Business, Vista Ultimate, or Windows 7. Parallels is software virtualization that enables running Windows concurrently with OS X.
3. VM Fusionand Windows XP, Vista Business, Vista Ultimate, or Windows 7. VM Fusion is software virtualization that enables running Windows concurrently with OS X.
4. CrossOver which enables running many Windows applications without having to install Windows. The Windows applications can run concurrently with OS X.
5. VirtualBox is a new Open Source freeware virtual machine such as VM Fusion and Parallels that was developed by Solaris. It is not as fully developed for the Mac as Parallels and VM Fusion.
Note that Parallels and VM Fusion can also run other operating systems such as Linux, Unix, OS/2, Solaris, etc. There are performance differences between dual-boot systems and virtualization. The latter tend to be a little slower (not much) and do not provide the video performance of the dual-boot system.
See MacTech.com's Virtualization Benchmarking for comparisons of Boot Camp, Parallels, and VM Fusion. Boot Camp is only available with Leopard or Snow Leopard. Except for Crossover and a couple of similar alternatives like DarWine you must have a valid installer disc for Windows. You must also have an internal optical drive for installing Windows. Windows cannot be installed from an external optical drive. -
Having trouble downloading Photoshop elements 12 on windows. Can't get past the installing sharing technologies part of the download. It just goes on for hours. Don't get error message but it won't finish download. Help please.
بتاريخ ١٧/٠٨/٢٠١٤ ٤:٥٨ ص، جاء من "akpsjones" <[email protected]>:
having trouble downloading photoshop elements 12 on windows. Can't get
past the installing sharing technologies part of the download. It just goes
on for hours.
created by akpsjones in Downloading, Installing, Setting Up - View the
full discussion
> -
Just want to let you know I am uninstalling Firefox due to your politics!
Please forward appropriately. I have no issue with gay marriage either but to let that man go because of his donation 10 years ago is unconscionable. I will go back to IE now.
You can look at this Mozilla blog post about "FAQ on CEO Resignation":
*https://blog.mozilla.org/blog/2014/04/05/faq-on-ceo-resignation/
<blockquote>Brendan Eich resigned himself and said:
“I have decided to resign as CEO effective April 3rd, and leave Mozilla. Our mission is bigger than any one of us, and under the present circumstances, I cannot be an effective leader. I will be taking time before I decide what to do next.”
</blockquote>
You can look at these pages:
* https://blog.mozilla.org/blog/2014/04/05/faq-on-ceo-resignation/
* http://blog.gerv.net/2014/04/your-ire-is-misdirected/
* https://medium.com/p/7645a4bf8a2
* http://planet.mozilla.org
Also, it was reported than Brendan made a donation to Prop 8 in 2008 not 2004. I don't know where you got the 10 years ago from...
I, as a volunteer and fellow Firefox user, do know how you feel. As an insider, I can say that it's not as bad as the media makes it seem. Mozilla is a huge group of really awesome people who strive to make the Web a better place.
Furthermore, this thread is off-topic and shouldn't be discussed here as this is a place meant for technical support.
If you would like to discuss this further, please post in the governace list.
*https://lists.mozilla.org/listinfo/governance
I'll be closing this thread as this is off-topic. This is not to silence you but to give you the information that I currently have and to direct you to the appropriate place for this type of discussion. -
Dont have any sound at my computer due to error code 39.
I have not sound at all. At Device manager I see yellow marked devices, giving me the code error 52 ("Windows
cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)").
So, I unistalled and re-installed but nothing. Still yellow marked. I did the Recovery thing (a couple of times using different dates ) but it did not complete successfully.
So I disable driver verification, while i was restarting my computer and now im getting the code 39("Windows
cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)").
it's that C:\Windows\System32\drivers\ktshunk.sys which is not getting verified. Any ideas?Hi,
This article will be helpful to you:
Code 52: Windows cannot verify the digital signature for the drivers required for this device
http://technet.microsoft.com/en-us/library/ff710454(v=ws.10).aspx
Karen Hu
TechNet Community Support -
I have tried all troubleshooting steps and am not getting anywhere. Any Ideas?
I did some googling and found alot of topics from you on this issue, to me it simply seems like on of the connectors is broken or loose.
-
Iphone 3G I don't want to activate it I just want Itunes.
Iphone 3G I don't want to activate it I just want Itunes.
You have to activate it. Just put in an old simcard and activate it then you can remove the sim and use it as an ipod. I did that with my old 3G.
-
Is it okay to have more than one Elements on my computer?
I have a DELL 660. It came with BOTH Adobe Photoshop Elements 9 AND Adobe Premiere Elements 9.
I had always thought you should only have one type of a program installed at one time. I have not been able to use Elements correctly since getting the computer 2 years ago and I am finally forced to find out what to do. I have had to uninstall Elements again due to major problems.
If I use both, does it matter which one I install first? How do I know which one to use at any given time?
If I should use one, which one should I use?
Please help!!Premiere Elements (video editor) and Photoshop Elements (photo editor) are totally different programs. It's like asking if it's okay to have Word or Reader and PSE on your computer together.
However, it's also okay to have many versions of PSE on your computer. In older versions of windows you shouldn't try to run two versions of PSE at once, but there's no problem at all with having as many versions of the program as are compatible with your operating system. -
I cannot reinstall PSE 10. I have disabled all virus protection. It will not install "Shared Technog
I cannot re-install PSE 10. I have disabled all virus prorection. It will not install "Shared Technologies"
If running (check Task Manager) end the ElementsAutoAnalyzer and DynamicLinkManager processes. Then run the installer by right-clicking it and selecting Run as Administrator. That has always worked for me in past versions of PSE, although others report it didn't for them. Certainly worth a try.
Cheers,
Neale
Insanity is hereditary, you get it from your children -
I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account. -
Could someone please help me with this.
Yes I have been through the Adobe support, no help was had there though,
Email ID is <Removed by Moderator>
how do I find out what my order number is?
also from March until now I have been charged $24.99 whereas before had I
was only paying $14.99?
On the credit statement this is the number which is displayed: 044-207-3650
I just want to cancel my membership, with a refund as I have not had access
to the cloud for months now.
Laura. -
I have an ipad 2 but got locked, just want to know if it is possible unlocked
hello
a question, I have an ipad 2 but got locked, just want to know if it is possible unlockedHow can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.htmlhttp://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tbhttp://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Devicehttp://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htmhttp://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I just want to know the launching date of ios7, because I have iPad-2 and I want to update it
I just want to know the launching date of ios7, because I have iPad-2 and I want to update it
<Email Edited by Host>There has been no specific date given besides the general time frame of "in the Fall".
You can be sure that when anytihng else is known it will be posted eveyrwhere.
Maybe you are looking for
-
How to get Participant's info in a global creation ?
I want to get current Participant's info in a global creation. And so, I use to call Fuego.Lib.Participant. But, this componet is described follows within online document. This component is commonly used as the variable participant , which is predefi
-
Use a Parameter or Formula in the Date() function
I am trying to filter a result set utilizing the Date() function. I am trying to get all of the data between June 1st of a given year, and a parameterized date. Here is the formula {ReportStatic.rpsActualSaleDate} >= Date({@fPrevioustoLastYear}, 7,
-
Hi... Is there any way to force OBI to join to the fact table when only one dimension is pulled into a query? For example, I have a generic date dimension with static dates loaded. Each date has its own alias. When I query a specific date, I only wan
-
I'm relatively new to Mac Book Pro. I don't have any additional software, and would like to not buy any if possible. Anyway, i have a folder of music files (wmp files, converted with Flip4Mac). I would like to burn this onto a CD. So i did the follow
-
Removal of all mail data from ipad
I have removed my email accounts from my ipad but when I go to settings|general|usage, then I still see xxx mb of mail attachments. There are no accounts anymore, so how do I delete this data?