I just want to purchase to iTunes Store, but I forgot the answer to the security questions. Anybody knows what shoul I do?

Hi there! Anybody knows what should I do ? First time user. Thanks!

Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures contact Apple. See: http://www.apple.com/support/itunes/contact/

Similar Messages

  • I'm trying to buy something out of the App Store and I forgot my answers to my security questions so I went to reset the security questions and the email address that's saved as a secondary email I no longer use how would I reset my security questions?

    I need help trying to figure out how to reset my email address so that I can reset my security questions.

    Mslauderdale wrote:
    I need help trying to figure out how to reset my email address so that I can reset my security questions.
    1)  Apple ID: All about Apple ID security questions
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • I have just download a book from itunes store but, i don't have an iPad to read it. Can anybody help me? Can i convert it? Thanks.

    i have just download a book from itunes store but, since i don't have an iPad, i can´t read it or even see it. Can anybody help me? Can i convert it? Thanks.

    Every purchase page for an ebook has a section that says "Requirements".  What does that say for your particular book?  That should give you the answer to your question.  Conversion is normally not possible.
    But there are some exceptions.  Please provide the Title of the book if you want further help.

  • There is an app I want to purchase for my iphone , but can't find it on the app store from my MacBook Pro

    There is an app I want to purchase for my iphone , but can't find it on the app store from my MacBook Pro.  I have credit on the Mac Book, but can't see it from iphone.

    Are you checking from within the Apps section of iTunes on your computer? Is there a reason you can't download it directly to the iPhone?

  • I just went to buy an album on itunes but because ive never purchased anything on this computer its asking for the answers to my security question, but i can remeber them? what do i do!?

    i just went to buy an album on itunes but because ive never purchased anything on this computer its asking for the answers to my security question, but i can remeber them? what do i do!?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
    (93361)

  • I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember them. How do you change you security questions with out knowing them?

    I cannot purchase anything at the itunes store because I am being ask for my security questions, but I don't remember the answers. I tried going to appleied.apple.com but I won't allow me to change my security answerswithout answering the original questions. How do you change you security questions with out knowing them? I need help.

    Welcome to the Apple Community.
    Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

  • I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions.

    I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing the number for Apple  in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57

  • I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?

    I just got a new iPhone and iTunes won't let me make purchases, I don't remember the answers to my security questions. What can I do to reset them?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95667)

  • I want to buy something from the itunes store and I don't have the answers to my security question?

    i WOULD LIKE TO BUY SOMETHING FROM THE ITUNES STORE AND I DON'T HAVE THE ANSWERS TO MY SECURITY QUESTIONS?

    You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submitting this form.
    (95939)

  • HT201303 How do you reset the answers to your security questions in the iTunes store?

    I was trying to make a purchase on the iTunes store from my computer but forgot the answers to my security questions. I can log in with my Apple ID and password with no problems, it's just that when I am prompted to answer two security questions to complete the purchase, I've been getting one (or both of them) wrong. Can anyone help me reset the questions?

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • Hey guys, I forgot the answers to my security questions. Recently iTunes asked me for the answers, since I forgot I'm now unable to purchase anything :( help please

    Hey guys, I forgot the answers to my security questions. Recently iTunes asked me for the answers, since I forgot I'm now unable to purchase anything :( help please

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I forgot the answers to my security question, now I can't purchase things on iTunes. How would I be able to change that?

    I forgot the answers to my security question, now I can't purchase things on iTunes. How would I be able to change that?

    Click here for information. If you can't reset them through the methods described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
    (94283)

  • TS2446 I can't remember the answers to my security questions i just bought a ipad and am trying to make a purchase

    I am trying to make a purchase from the Itunes store on my new mini ipad and can not remember the answers to my security questions.  how can I change the answers?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • HT4539 I cannot remember the answer to my security questions, so now I cannot purchase from iTunes

    I cannot remember the answer to my security questions, so now I cannot purchase from the iTunes store. Incidentally, I remember my password and can connect on my iPad.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use.
    If you also can't remember your iTunes account's password then you can try getting it reset via http://iforgot.apple.com or by contacting support via the HT5699 link above

  • I recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do?

    I  recently put money on my itunes account but the problem is when i went to purchase music the credit card information needed to be deleted and i forgot the answers to my security questions what do i do? I was told by a friend of mine that all i had to do was call apple support and i would be able to re start the secruity answers.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96653)

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