I just want to set up my iphone :(

This is ridiculously complicated.
I was given an iphone 5s from a close friend recently.
He obtained this phone from his mother who just passed away a few months ago.
We are both not previous apple users and know nearly nothing about any of their products, first off.
So he gave me the phone which turned on and the previous AT&T service had been canceled to, I took it to an AT&T store to have it activated. No mentions of any locks or restrictions, obviously the phone is not stolen and it hasn't been reported so, they activated it and I chose not to have my previous phones content except my sim card contacts because the employee said it would take over an hour but I could do it myself later.
So my phone is now activated and my service and phone number is working. Me never owning an iphone before went straight to their help page to learn everything i needed to know.
First thing it tells me to do is create an apple id and sign in to icloud. But it asks for the previous owners account info to do so.
My friend and I have tried ABSOLUTELY EVERYTHING possible to obtain this info on our own and through suggestions from Apple.
We have both contacted Apple and done everything they have asked and basically have ended with Apple saying they have "no legal obligation to disable the account" and to "try contacting your mobile carrier"
So figured it wouldn't hurt to start here and see what I get before I do attempt to call AT&T since I am really tired of talking to rude and unhelpful people and I don't really see it coming to a better conclusion anyway. Please help I would just like to have full access to my phone and I am also concerned about losing what little access I have now.

See if these help... Forgotten Apple ID... https://iforgot.apple.com/appleid Forgotten Apple ID Password... https://support.apple.com/en-us/HT201487 If your Apple ID has been locked... https://support.apple.com/en-us/HT204106 Lastly its possible that if you go to a local Apple Store with the proper documentation, ie. death certificate, etc, they maybe able to help. Its worth a try... Good luck...  

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