I keep asking this question and I'm not getting an answer. I am up to date but I still keep crashing.

The plug ins, are up to date but I keep crashing. Like, 10 times in a row. It's really annoying. I've never had this problem with any other browser. I need to know why it keeps crashing for no reason. Could you find a solution so I can fix it. It seems worse when I am playing a game called Restaurant City on Facebook but it crashes when I'm elsewhere too. I even crashes sometime when I go to the firefox tab on the top of the page.

It just happened again when I was on the game Restaurant City. I've been playing this game for over a year and never had problems before. I could not find an crash ID but here is the report I copied.AdapterDeviceID: 29c2
AdapterVendorID: 8086
Add-ons: {7b13ec3e-999a-4b70-b9cb-2617b8323822}:3.6.0.10,{888d99e7-e8b5-46a3-851e-1ec45da1e644}:6.0.0,{BBDA0591-3099-440a-AA10-41764D9DB4DB}:3.1,idvaultaddin@whitesky:1.0,{c45c406e-ab73-11d8-be73-000a95be3b12}:1.1.9,{d47a9f51-8281-43fa-f450-f28ef8735e9a}:2.1.1,{3e0c7f3a-3f50-4730-beb5-4a9a10e2831c}:2.2,[email protected]:1.8.2,{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}:1.2.2,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:0.9.11,{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}:2011.7.1.3,[email protected]:3.12.2.100006,{972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0.2
AvailableVirtualMemory: 3361746944
BuildID: 20110902133214
CrashTime: 1315781522
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1315406619
Notes: AdapterVendorID: 8086, AdapterDeviceID: 29c2, AdapterDriverVersion: 7.15.10.1472
D3D10 Layers? D3D10 Layers-
D3D9 Layers? D3D9 Layers-
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 25171
StartupTime: 1315756357
SystemMemoryUsePercentage: 59
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://apps.facebook.com/ai.php?aed=AQLGAJ8e-FNT7eRopNqefeBzlfilfMcjcuGK1Miee8pA2mMzGTcCOrhaOjdYp9YsN8iRDKygf-oSk3g_wSSjZhO6x1Au56Pts828QNVM7NJ5LpjQ_ZrK91xBKIF_FGW327hEFSRc_-hsDb10-Cevx5VkNxFmY7vmT1OMHPRQbCfudlL6HApTGuYslPUNinaFkTYpH4LZQmvCS9RSZjJmyHqqaqJsBmMFeK_TYglvovayW1omHFBlafVJ1SgditAslvWUAFIESyaFVjymkojbrFFYmhg2Ru85_phDS5DLqF8jpNt1p7fGh6EygFFX7j5mVG7wK6z8tzVnXRFuO6BN9bFTkcdLURYmFX5mkoMJqXEHpYYDyPixquUJ622vocFfNanUe4rFhDTy0Wd-_Z9tIAyG4CCgJxDYdrtvO8Vv_lrMT8bD3Pqhkv4G2dUaVLxPYDeK7N0wOjhbfw36YcxAyH_5sPjIagbPCXazeBIYEUpjlntMT-GiHZzS2smWT2UEyZK0dBWsTu2KWFLwusx1ofbMPvE2Rkzn0Hx4yQjE3nHapa5xphWbmX55mF-H3nfjDUUNgNdqMyv74xHxQQEy-V2s7DoWs2axJDJs_2fdobdV3Kb-XZUXikgo-J_5VOjfSDudYXdvC-5wGeFg3Hf5xxORov7q8AYno2q8qq0re5a9R7qN4NbU3TmuRGLmNB0wZvCfL5UYlE0PuEctJfsSPW-4gsqj4RnEd5yVzzAgj7ML_VrjEKNRVahBo1LNFFwcBKs-S4MGUPj87lmzS1pYs0hhRyAThqGiwgynRQsa4p5D7kXBHavIRDtecneW2k0p4FE
Vendor: Mozilla
Version: 6.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
This report also contains technical information about the state of the application when it crashed.

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I"m asked security question that I have not submitted the answer, I have my current password but I 'am unable to buy music because I do not have answer to security questions that I have not submitted answer. HELP

I do not see any direction for continuing to solve my problem, Help!!!

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

I am trying to reset my security questions and i am not getting an email from apple... can anyone please tell me what i need to do to fix this?

i am trying to reset my security questions and i am not getting an email from apple... can anyone please tell me what i need to do to fix this?

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

HT5312 I am trying to reset security questions. I have made sure i have 2nd email address. I have verified email address. I go to send reset for security questions and i am not getting email back.

I am trying to purchase songs. I am ask 2 security questions. I can't remember answers. I hit the send reset, security questions. I am not getting any response back. I went in and added another email address and verified it hoping that this would work and i would get it sent to that address. Still nothing.
I have a $15 itunes card tied to this. Any help is appreciated.

Hi CDB,
A second email address is not going to help you. You would have had to set up a Rescue email address prior to forgetting the security questions. At this point, you will need to contact iTunes Support to get them reset:
http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
You may want to look into two-step verification to replace the use of Security Questions, once you get this resolved:
http://support.apple.com/kb/ht5570
Cheers,
GB

HP M551 Color Laser Printer keeps asking for password and I did not set one

I've had this printer for just a few months. I installed it as a local printer (USB). I did not install a password on it. It will print sometimes, but much of the time it will not because it keeps wanting a password, and when I press the print button, the printer will go into a fault state. Since it is a local printer, I do not want it password protected. Any assistance would be appreciated

Perhaps you are inadvertently selecting 'Job Storage Mode - Personal Job' (or something like that), in the Print dialogue, when you generate your print requests?

HT1491 I am trying to reset my security questions and I am not getting any reset email. Can somebody help me?

I am making my first purchase on iTunes and since it is my first purchase, the security questions were asked. I forgot the answers to the security questions and requested for an email to reset my answers. It has been three days now and I still haven't received any email. Can somebody help me?

If you aren't getting the email, and you've checked the spam folder on your rescue email account as well as the inbox, then you could try contacting iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

HT201303 I forgot my security questions and I'm not getting any email for it.

I just got a new mac and for first itunes store purchase, I need to answer my two security questions. Problem is, I don't renenbber what the answer to one is, so I clicked on the send email to rescue email account. However, I am not getting any email and it has been... oh, I don't know, one and a half hours? Any help would be greatly appreciated

Mail should normally reach you within a few moments, if you are sure that your mail application and/or your ISP are not filtering out the e-mail from Apple, then you may wish to contact Apple at Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

I have two accounts and need to merge into one account. How? Where to even ask this question? Chat will not assist in this.

Over the years I accidentally opened a second Adobe account, both with product registrations. I need to merge these accounts into one and see no way to do that. Updates to software will not install because serial for previous version not found on upgrade versions now installed. Could the 2 different accounts be a cause for this? I got no help at all from chat.

Adobe chat support is likely to be the only resource capable of dealing with your account.
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Adobe ID and registration chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service-c1.html ( http://adobe.ly/19r6ZDp )

TS5223 iMessage Activation states could not sign in. Please check your network connection and try again. Why do I get this question? I am not getting many texts!

On IOS7, iMessage "waiting for activation" when I enter my Apple ID for iMessage, I receive a message "Could not sign in. Please check your network connection and try again" I am unable to get many text message because of this. What do I do?

If you're having trouble logging in to FaceTime or Messages, the following article may be useful:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268

Driver missing from Q10. When I link my Q10 to Blackberry Link and try to sync my music etc a notice appears telling me that a driver is missing. Does anyone know what driver this is and how to download it? I have downloaded all recent updates but I still

Solved!
Go to Solution.

A little more info would help, such as do you have a PC or Mac ?
What is your computer OS ?
Assuming you have a PC, go to Control Panel, Device Manager, see if there are any yellow exclamation marks.
If there are click the + to expand, right click the driver and choose update.
If that does not work you can try these: https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...
But I do think you may have some conflict on your computer.
Are there any other issues with your computer ?

My thread gets covered by "me toos", and I'm not getting an answer

Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in the topic below. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information below at your own discretion.
So you started a new thread, and a solution is appearing nowhere fast, and more and more people are saying "this is happening to me too" on your thread. Don't give up. Chances are, you have created a subject line that just attracts trolls and threadjackers alike. If you can see a "Report This Post" link mention your thread has been threadjacked by clicking that link on the person who did it. If you don't see that link, request someone look into your thread on the Discussions Feedback forum:
http://discussions.apple.com/forum.jspa?forumID=1076
Meanwhile, just start a new thread. This is among other reasons, why Terms of Use forbid trolling. Create a new topic thread with a more descriptive title of what is going wrong. Make sure the title elicits no blame, and does not point fingers at companies or individuals. Here are examples of thread topics which can get threadjacked easily:
Tiger ate my first born!
When will Apple fix...
Try to avoid generic attractive titles. Use a title which describes what is failing on your system and ask how to fix it:
Can a Linksys XYZ router work with 10.4.11?
is better. While a company name was mentioned, all it asks is if you can get such a router to work. It does not say that it won't work with all computers. All too often blanket statements get made, and that just attracts more and more complaints.
Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in the topic below. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information below at your own discretion.
So you started a new thread, and a solution is appearing nowhere fast, and more and more people are saying "this is happening to me too" on your thread. Don't give up. Chances are, you have created a subject line that just attracts trolls and threadjackers alike. If you can see a "Report This Post" link mention your thread has been threadjacked by clicking that link on the person who did it. If you don't see that link, request someone look into your thread on the Discussions Feedback forum:
http://discussions.apple.com/forum.jspa?forumID=1076
Meanwhile, just start a new thread. This is among other reasons, why Terms of Use forbid trolling. Create a new topic thread with a more descriptive title of what is going wrong. Make sure the title elicits no blame, and does not point fingers at companies or individuals. Here are examples of thread topics which can get threadjacked easily:
Tiger ate my first born!
When will Apple fix...
Try to avoid generic attractive titles. Use a title which describes what is failing on your system and ask how to fix it:
Can a Linksys XYZ router work with 10.4.11?
is better. While a company name was mentioned, all it asks is if you can get such a router to work. It does not say that it won't work with all computers. All too often blanket statements get made, and that just attracts more and more complaints.
Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

HT1491 It is not letting me download music because it keeps asking security questions that we dont know amwsers too. It says its a new device so we tried to hook up to computer and it says same thimg. I have 50.00 to use for that account but how can I use

I have an I phone 4s and I got 50.00 gift card for christmas and I put it on my itunes account. Now it wont let me use it cause it keeps asking security questions that we do not know the anwser too. Questions we never set up. What can I do to be able to use the 50.00?

Contact iTunes:
Apple - Support - iTunes - Contact Us

I asked this question before but I can't find it now. Anyway, I'm trying to import a DVD video that was made on a MAC and use it on a new iMovie project.

I asked this question before but I can't find it now. Anyway, I'm trying to import a DVD video that was made on a MAC and use it on a new iMovie project.
How do I do the importing.

If the video is already on a DVD:
You need to convert the VOB files in the TS-Folder of the DVD back to DV which iMovie is designed to handle. For that you need mpegStreamclip:
http://www.squared5.com/svideo/mpeg-streamclip-mac.html
which is free, but you must also have the Apple mpeg2 plugin :
http://store.apple.com/us/product/D2187Z/A/quicktime-mpeg-2-playback-component-f or-mac-os-x
(unless you are running Lion in which case see below))
which is a mere $20.
Another possibility is to use DVDxDV:
http://www.dvdxdv.com/NewFolderLookSite/Products/DVDxDV.overview.htm
which costs $25.
For the benefit of others who may read this thread:
Obviously the foregoing only applies to DVDs you have made yourself, or other home-made DVDs that have been given to you. It will NOT work on copy-protected commercial DVDs, which in any case would be illegal.
And from the TOU of these forums:
Keep within the Law
No material may be submitted that is intended to promote or commit an illegal act.
Do not submit software or descriptions of processes that break or otherwise ‘work around’ digital rights management software or hardware. This includes conversations about ‘ripping’ DVDs or working around FairPlay software used on the iTunes Store.
If you are running Lion:
From the MPEG Streamclip homepage
The installer of the MPEG-2 Playback Component may refuse to install the component in Lion. Apple states the component is unnecessary in Lion, however MPEG Streamclip still needs it. See this:
http://support.apple.com/kb/HT3381
To install the component in Lion, please download MPEG Streamclip 1.9.3b7 beta above; inside the disk image you will find the Utility MPEG2 Component Lion: use it to install the MPEG-2 Playback Component in Lion. The original installer's disk image (QuickTimeMPEG2.dmg) is required.
The current versions of MPEG Streamclip cannot take advantage of the built-in MPEG-2 functionality of Lion. For MPEG-2 files you still need to install the QuickTime MPEG-2 Playback Component, which is not preinstalled in Lion. You don't have to install QuickTime 7.

HT204266 Itunes store says I have never made purchases from this computer (I have, many times) and is asking security questions that I don't know the answers to. What next?

Hi All! 1st time I have had this problem: Itunes store says I have never made purchases from this computer (I have, many times) and is asking security questions that I don't know the answers to. What next? If I keep missing the questions, it is threatening to lock me out of my account. I am sad.

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75608)

I just upgraded my iPad from 4.3.3 to the newest - I think 6.1.3. I cannot find my photos and videos. I tried a restore, but after 3 hours, it's timing out. Pardon my ignorance on asking this question; but is there a way to find my photos?

I just upgraded my iPad from 4.3.3 to the newest - I think 6.1.3. I cannot find my photos and videos. I tried a restore, but after 3 hours, it's timing out. Pardon my ignorance on asking this question; but is there a way to find my photos? I do nto care about anythign else.
Here are the steps I though I took this morning:
Backup iPad
Connect to iTunes and downlaod newest version of iTunes and then newest iOS
restart Vista Laptop
upgrade to newest iOS
I knew somethign was wrong when it took about 6 hours to upgrade the iPad
at the end it errored with this message error (-50), but the upgrade worked
I was expecting to see all my photos but didn't see them
I have tried a restore to a back up 2 times. The first time took 3 hours and just sort of timed out - it kept saying that there was an hour to go
I tried it again 2 hours ago and same message.
They are very valuable to me and so now I am panicking
Your help is much appreciated

Hi Eric Ferguson,
Thanks for using Apple Support Communities.
For troubleshooting on this, take a look at this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
Best of luck,
Mario

I keep asking this question and I'm not getting an answer. I am up to date but I still keep crashing.

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