I keep being told to buy a subscription. I have a subscription.
I bought a subscription to the photographer , but in the СC always leave a message that you need to buy a subscription and do not work ! Payment with card is gone! but there is no result !
It took about 18 hours , but does not work subscription .
Hi rimartru,
Please refer to the help document below to fix the issue:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena
Similar Messages
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Currently using Photoshop CS5, but with a replacement computer and upgrade to Yosemite, keep being told I need to install the legacy Java 6. Currently, Photoshop won't even open. I absolutely do not want to subscribe, don't want to mess with the cloud, just want to buy an upgrade to something that will run for a while longer. I don't care about Lightroom, Bridge, Illustrator, etc.; most of those I've deleted over the years. But I do use Photoshop - or would if it would still run. What options do I have?
This is the java you need for photoshop cs5 to work on mac os x 10.10 Yosemite
https://support.apple.com/kb/DL1572?locale=en_US
It's also possible you may have to reinstall photoshop cs5 even after installing the above java, because sometimes the upgrade to mac os x 10.10 messes up the photoshop cs5 installation.
You can download photoshop cs5 from here if you don't already have the install media.
https://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html -
The hard drive on my MacBook died and I had it replaced. Now I can't locate my website files and every time I try to open my finder/idisk it looks for a name and password (even reset my apple id as prompted) I keep being told that it's the wrong name or password? Any suggestions out there
Arty ~ Welcome to the Support Communities. iWeb can't import/open published HTML/media files on your iDisk. iWeb can only open its key Domain file which contains your site data — it's usually located here:
...If you don't have a backup of your Domain file (e.g. via Time Machine), paragraph 2.3 of this FAQ page gives some tips on how to use published files, graphics, photos, etc., to help rebuild the site from scratch:
http://iwebfaq.org/site/iWeb_Backup_retrieve.html
Also this thread may help:
Hard Drive replacement causes new/unknown user password? -
HT4623 I have tried to update to ios7. But keep being told I am not connected to Internet when I am.
When I try to update to ios7 . I keep being told that I am not connected to the Internet, which I am.
Try a reset: hold down the home button along with the power button until you see the Apple, then let go. Try the update again.
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When trying to purchase donuts in the Simpsons tapped-out app I keep being told unable to complete purchase and to contact support.
I have made previous in-app purchases in this game then suddenly yesterday - this problem.If you haven't already done so then you can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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HT5312 Keep being told to select and answer 3 security questions but only given option for 1.
When trying to download a (free) song, I keep being told "to help ensure the security of your Apple ID, choose three security questions and answers." However, when I go to appleid.apple.com, I am only give the option of choosing one security question. Help!
The 'send reset info' only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If it's not showing then that implies that you haven't got one on your account, and you won't be able to add one until you can answer 2 of your security questions - in which case see if the instructions on this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551
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I keep trying to update my mail inbox but keep being told connection to the server has failed.
Quit the maill app completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Or go to Settings>Mail, Contacts, Calendars>Your email account >Mail>Off. Restart the iPad and go back to settings and turn mail on again and see if that works.
Or try this as well ....Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
I have some songs/interludes on my Garageband app on my Iphone. I was planning on using some for my bands album. Now my Iphone won't turn on and I'm being told to restore the phone. Have I lost all my Garageband songs?
Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
I'm trying to download an app on my iPhone, however I'm being told that the terms and conditions have changed and i must look at them before i can download. I've gone through the terms and conditions multiple times and i can't find an 'accept' option?
Hello jody5758
Continue your troubleshooting with the article below. IT will walk you through checking the Date & Time as well as checking the settings of your router to ensure a proper connection.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G. -
I cant open illustrator CC which i have installed as it keeps promting me to buy since i originally used a trial version.
How do I load the version from my account which I have installed onto my computer from my account, without getting prompting to purchase it? As I have a creative cloud account.brettyellow24
Launch illustrator CC
Click on License this software options, then choose Not My Adobe ID.
Sign in with the email address which you have used to purchase and try. -
I have a desktop machine windows 7 based with CS5 loaded and working without problem. I have recently purchased a laptop running 8.1 windows. I have loaded the cs5 package onto the laptop and it appears to work but when I try to update, although I am being told there are updates it attempts to download the update but then tells me there is a problem and to quit and try again later.. I have tried a number of times to download the updates but itkeeps telling me to quit and try later. what is wrong please?
There could be a 32 bit vs 64 bit issues-is the old machine a 32 bit? and what is the new machine as far as 32/64 bit. I am not sure now if CS5 has in the help menu of the PS app the selection to update within PS if so that might work. I know that the Creative cloud app for installs updates etc has caused me much consternation over the last couple few years. Last it could be something like your Software firewall settings or anti-virus anti malware programs. I know that updating the infamous adobe flash that Internet Explorer pop ups setting and having AV turned on as opposed to off can interfere or plain break the update ability
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The latest update to itunes has resulted in a whole series of runtime errors (R6034). Microsoft Visual C++ Runtime Library states it is being accessed incorrectly. I am also told that Apple Mobile Device Failed to Start. Additional messages suggest the error is in itunes.exe and ituneshelper.exe. I also get Error 7 (Windows error 1114). Anyone got any ideas how to overcome this (these) problems?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99527) -
A number of sites keep on telling me that I have an old version of the browser and insist that I should upgrade it, despite the fact that I have Firefox 5.0. Now I've tried to add one of firefox apps and firefox site itself told me that I need to upgrade my browser because according to them I have 2.0!! I checked and doublechecked info in "about firefox" and it tells me I'm using version 5.0.
Your UserAgent string in Firefox is messed up by another program that you installed. <br />
[http://en.wikipedia.org/wiki/User_Agent]
type '''about:config''' in the URL bar and hit Enter <br />
''If you see the warning, you can confirm that you want to access that page.'' <br />
Filter = '''general.useragent.''' <br />
Right-click the preferences that are '''bold''', one line at a time, and select '''''Reset'''''. <br />
Then restart Firefox -
Hi. I am new to using an iPad. I have set up an icloud email address for use by all the family.. I want to set up my own as my pop email does not seem to work well on this apple platform. I have tried to self help but I'm being asked to access the icloud mail preferences. I can't seem to do that. When I go into my mail app it takes me straight to my in box. I can't find a way of accessing preferences. Can someone help please?
An Alias would be an email address that is delivered to a different account's inbox.
For instance if you have [email protected] and have [email protected] Then [email protected] would be an alias if mails from that address arrive at the icloud address.
If you want to add a completely different account, with a spearate inbox, like an account in hotmail and one in say yahoo mail. Then as has been pointed out, you need to go into the Settings Icon, Tap on Mail, Contacts, Calendars, and then on add account. The iPad has several services preconfigured, you can tap on one of those from the list to setup an email for that service. Such as Hotmail, Gmail etc...
Or you can tap on other to add a personal pop3 or imap type email like from your office, or your school. -
The whole problem started when I was syncing my iPad to update it. iTunes for some reason, put it into recovery mode. I have done all the hints and tips for the error code, checked my internet connection & tried to restore on another computer, but it required an update of iTunes and would not connect to Apple server either.
Here is the work around:
When and if you get the same error it will prompt you to select one of three choices:
You have to select the LAST choice ---either Cancel (if you do this you will keep going around in circles), Restore to YOUR settings (which is really a trick question), or Restore to Factory (sorry I can't recall exact language)
Then in itunes select your ipad under "Devices" if it doesn't automatically...(YOU CAN SKIP TO #5)
There will be 3 Boxes in the "Summary" screen for you to choose from:
VERSION: DO NOT SELECT RESTORE, BACK.. I selected "Back up to this computer", OPTIONS: click on which ever box you desire (I did #1 & #2). Then I selected "CONFIGURE UNIVERSAL ACCESS" and hit "OK".
In the bottom right hand corner you will see two choices, select "SYNC" and your ipad & computer should start the syncing process which could last a LONG time depending on how much data you have backed up.
Sorry if this doesn't work for you but it's working so far for me! Good luck...and Apple please don't do this again! So very confusing!
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