I keep getting a conversion failure when trying to combine files
Am I missing something?
Hi cgthompson3,
I don't think you're missing anything, but I do need to know a bit more about the files that you're trying to combine. Can you please answer the following for me:
How many files are you trying to combine?
What type of files are you combining?
How large are those individual files?
Do the files contain both images and text?
What browser are you using?
Are you able to combine other files?
So many questions! But the answers to those will help us narrow down the cause of the issue. For starters, you can try the following:
Clear your browser cache.
Make sure that you don't have firewall/proxy settings that restrict the ability to upload files to the internet.
Try another web browser. A list of supported browsers for accessing the ExportPDF service is available here: http://www.adobe.com/acom/systemreqs/
I hope that helps, and I look forward to hearing back from you.
Best,
Sara
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Sara,
Please see my answers in bold below.
What browser are you using? Try clearing the cache, or using a different browser. N/A
Are you converting from within Reader, or directly via the ExportPDF website. Within Reader.I disabled the OCR and this did not work either. Try converting from within Reader, and disable OCR as detailed in this document: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel.
Are you on a networked computer? Make sure that there aren't any firewall/proxy settings that are preventing you from uploading files to the Internet. Not having problems uploading the file--that works fine.
Make sure the file is within the file-size limit of 100 MB. It is <40.
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I downloaded a university copy of Adobe Creative Suite Design Premium CS5.5 in September 2011.http://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html
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The ExportPDF and the PDF Pack Services provide for PDF to Word / Excel.
Each has its own dedicated user-2-user forum where you'll want to browse and ask questions.
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