I keep getting a DF024 error even after changing the filename

The suggested fix for the DF024 error doesn't work. Trying to install Photoshop from the Creative Cloud app into an iMac running Yosemite. Any suggestions?

Hi Arun,
In order to figure out the source of the problematic IP, we need to collect the following logs:
Detail messages of the Error 1021 including the blocked IP address.
Protocol log. We can search the specific IP address in the log to find more information about the sender. Here is the reference of
Using the EAC to configure protocol logging.
Besides, use the command below to verify if they are set as expected:
Get-ReceiveConnector -Identity "this connector name" | select Message*,MaxInbound*
Regards,
Rebecca

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    Hi Arun,
    In order to figure out the source of the problematic IP, we need to collect the following logs:
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