I keep getting a message saying "Canon Quick Menu has stopped working".
To be honest it has always said this since I installed the drivers for my Pixma MG3550. But as I have only done printing to date, I wasn't too bothered. Now I want to scan something and can't do it. I've been on and downloaded the latest drivers too. I'm running windows 7 64 bit. Please help.
I responded to your other post, before I noticed this!
I'm glad it's fixed.
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I installed Canon Pixma MG5520 on win 7, since, always get "canon quick menu has stopped working" how do I fix please?
Hi thaluza,
We can see if there are files in a folder called TWAIN_32 other than those related to the printer that may be causing a conflict with the Quick Menu. If there are, we can temporarily remove the files to see if this will resolve the issue.
To move the non-Canon Twain files from the Twain_32 folder, please follow these steps:
1. Go to Computer / My Computer and locate the C: drive, then double-click on it to open.
2. Locate the WINDOWS folder, then double-click to open it.
3. Locate the TWAIN_32 folder, then double-click to open it.
4. Inside of the TWAIN_32 folder, you will see a folder for your printer as well as a WIATWAIN.DS file. If there are other files in that folder, you will want to move them to another location, preferably your Desktop by doing the following:
4-1. Click on each of the other items in the folder other than the the WIATWAIN.DS file and the folder for your printer to select them. You will want to hold the the CTRL key on your keyboard while selecting each of the items until all of the items except for the two referenced above are selected. Please be sure to leave the WIATWAIN.DS file and folder related to your printer inside of the TWAIN_32 folder.
4-2. With all of the items you want to move selected, please go to the EDIT menu and select the CUT option.
4-3. Go to your Desktop (main window that comes up when you start Windows with all of the icons on it) and right-click your mouse in any blank area, then choose the PASTE option. The items you selected from the TWAIN_32 folder should appear on the Desktop.
5. Try to launch the Quick Menu again.
Hope this helps!
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Refer below link once
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The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
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Every time I try to launch Photoshop it stops working. Adobe customer support was not able to help me resolve the issue. Does anyone have a fix? Thank you
Next time try starting it while holding down Ctrl+alt+shift (cmd+option+shift on a mac). Keep the keys down till you hopefully see a window asking if you want to delete the settings file. You do.
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Canon Quick Menu has stopped working - Windows 8.1
I get this message after I installed a new MG7500 series all-in-one. I have uninstalled the entire Canon package twice. This is what I found in the exception handler: Log Name: Application
Source: .NET Runtime
Date: 7/27/2015 10:40:45 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Dell2013
Description:
Application: CNQMMAIN.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
at Canon.QuickMenu.ManagedWrapper.Twain.Controller.GetFirstSource(Canon.QuickMenu.ManagedWrapper.Twain.TwIdentity ByRef)
at Canon.QuickMenu.Main.InstallInformation.Driver.GetScannerDriverInfo(System.String, System.Windows.Window, System.Nullable`1<Boolean>)
at Canon.QuickMenu.Main.Scanner..ctor(System.String, System.Nullable`1<Boolean>, System.Windows.Window)
at Canon.QuickMenu.Main.Scanner.get_CurrentSetting()
at Canon.QuickMenu.Main.Device.get_CurrentSettingList()
at Canon.QuickMenu.Main.Device.CheckValidation()
at Canon.QuickMenu.Main.App.CheckValidation()
at Canon.QuickMenu.Main.App.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at Canon.QuickMenu.Main.App.Main()Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-07-27T17:40:45.000000000Z" />
<EventRecordID>269936</EventRecordID>
<Channel>Application</Channel>
<Computer>Dell2013</Computer>
<Security />
</System>
<EventData>
<Data>Application: CNQMMAIN.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
at Canon.QuickMenu.ManagedWrapper.Twain.Controller.GetFirstSource(Canon.QuickMenu.ManagedWrapper.Twain.TwIdentity ByRef)
at Canon.QuickMenu.Main.InstallInformation.Driver.GetScannerDriverInfo(System.String, System.Windows.Window, System.Nullable`1<Boolean>
at Canon.QuickMenu.Main.Scanner..ctor(System.String, System.Nullable`1<Boolean>, System.Windows.Window)
at Canon.QuickMenu.Main.Scanner.get_CurrentSetting()
at Canon.QuickMenu.Main.Device.get_CurrentSettingList()
at Canon.QuickMenu.Main.Device.CheckValidation()
at Canon.QuickMenu.Main.App.CheckValidation()
at Canon.QuickMenu.Main.App.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at Canon.QuickMenu.Main.App.Main()
</Data>
</EventData>
</Event> Isn't this something past the user's level to take care of? Isn't this something that Canon should fix??Yep, I have uninstalled the entire Canon package twice. I have added that info to my original post.
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