I keep getting a message stating my internet connection timed out when trying to sign in to the iTunes store.
When I attempt to log into the iTunes store, I get an error message stating that my internet connection has timed out. I am able to access the internet otherwise. I am running on my home WiFi network from AT&T. I've removed iTunes and reinstalled it several times with the same outcome. Is there anything that I may be over looking, such as internet speed, etc? I've also check my firewall and pop up blocker and the program is allowed.
i've been having trouble for the last couple weeks, and after spending HOURS trying every solution i could find, i still can't get the store to load, or for itunes to stop hanging my computer. however, through the process of elimination, i did figure out that i had a router that died. got that going now, just wish i could get the itunes store to work.
Similar Messages
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When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this? Has been going on for days now.
I started getting this message a couple of days ago.
Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828 -
Hi, I just got the iphone 4 and connected to my computer but i am unable to update to software version 5.0.1. It starts to update but then i get a error message that says my internet connection has timed out but i am still connected? I have rebooted the computer, made sure itunes is updated and am still not able to update. Help
Check for any anti-virus or anti-spyware software you might have. Temporarily disable that to continue. Normally this is what will cause a timeout. I assume you have a good Internet connection?
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I keep getting the message "An unknown error has occurred" when trying to sign in to the App Store. How do I solve this problem?
Make sure you have the correct country selected. Click the round flag icon bottom right side of the App Store window.
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I keep getting a message that my ID has been disabled when trying to download an app. I have changed password with apple. Any ideas what is wrong?
If you've changed your password and it still shows disabled then try logging out of your account on the iPad by tapping on your id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'. I can access my account on a different PC but not my own. Can you advise me as to what I should do please?
Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen -
HT1212 when trying to restore my ipad mini i keep getting a message that says network has timed out
When trying to restor my I pad mini that has been disabled I keep getting a message saying connection has timed out. I have been working on this for hours. Someone please tell me in the simplest terms how to restore my ipad.
Try temporarily disabling your firewall and anti virus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/ -
Error message -9808 while trying to sign in to the itunes store
I receive an error message while trying to connect to the itunes store i have checked the firewall and its alright any help??
I had the same error code when trying to sort out Home Sharing on my Daughters iMac. The error turned out to be that my Daughters iMac was not authorised with my Apple Account (in iTunes go to Store / Authorise Computer). Also ensure that Parental Controls are not enables within the iTunes preferences.
Hope this helps. -
I mean have you synced with a different computer than the computer that gave you this message in iTunes? Or is this the second computer that you are trying to sync with?
If it is - that is why you are getting that message. You can only sync with one iTunes library at a time. If you sync with another iTunes library, iTunes will erase the current contents of the device. -
i have been trying to add in the latest software and it downloads and almost runs through it all then errors at the end and tells me the internet connection has timed out even tho it hasnt and i have no internet issues.
im not sure what i need to do it did the same with with proir updates and wont let me update anything...
help me...You clearly did not notice that you have joined a USER TO USER COMMUNITY FORUM
This is NOT Apple ,Apple do not read nor do they therefore respond
So if you would like to wind your neck in ........................
try a reset of iPhone and then a restore,best, as new and if it then functions correctly try restoring with your backup -
I get "Unknown Error." when trying to re-log into the iTunes Store for Windows
My AppleID and password work when using a web browser and logging in here, but not when i try to log in through iTunes for Windows.
My events leading up to the error are below. Any suggestions for a fix/solution?
1) "Unauthorized Computer" message when trying to play newly bought iTunes movie.
2) Authentication Failed using AppleID
3) Sign out completely
3a) Try to sign in, but get "Unknown Error."
4) Uninstalled iTunes
5) Reinstalled iTunes
6) Login attempt: Unknown Error
7) Tried deleting "SC Folder" from User Tips
8) Login attempt: Unknown Error
Any thoughts on what I could do differently to get this resolved?How I solved my UNKNOWN ERROR login issue:
I figured out that I had downloaded the 32 bit version of ITunes but I have the 64 bit version of Windows 8. So I uninstalled the 32. and downloaded and installed the 64 bit version of ITunes and everything worked just fine. The Windows 8 firewall was not an issue.
How to determine your version of Win 8. Go to Control Panel, System & Security, then System and that screen shows the version.
I just brought home a new Toshiba laptop and was surprised to see that I have the 64 bit version. But pleased that I fixed the agrivating ITunes issue.
Good luck! -
I can't get any sound when trying to preview tones on the iTunes store.
When I try to preview a ringtone or alert tone in the iTunes store it shows that the file is playing but I don't hear any sound through my phone. The ringer volume is set at max and all tones already loaded on my phone play just fine. Any suggestions?
I'm having the same issue with my iPhone 4S. I was hoping to find a solution around here somewhere.
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I am trying to download a free app and keep getting the message 'unable to download application' and says I have to sign in to the iTunes store...which I have! What else do I need to do?
We are using wireless...guess it's 3G. Are not having internet problems, synced with the computer even. Can't seem to get anything with iTunes even though we are signed in.
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Can't install itunes on windows 7 machine. I keep getting A message stating that I don't meet min. requirements, but the machine has more than enough. What do I need to do to correct this?
Are you trying to install the 32-bit version on a 64-bit machine, or vice versa?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Howdy. I keep getting a message stating that my apple ID has been disabled. I recently contacted my CC company, AMEX, for several fradulent iTune charges, which is probably where the problem first originated. How can I resolve this issue?
I had to dispute several unauthorized charges to itunes. My apple id was disabled after that. I followed jarnoldus's (older post) advice and it worked. Im duplicating his entry here with a few modifications. I hope this works for you.
1. Go to https://getsupport.apple.com
2. Choose your product (mine was ipad)
3. Click the "iTunes, App Store or iBooks" icon
4. Click "Apple ID account security"
5. Type in "apple id has been disabled"
6. Choose your country (mine was US)
7. Choose the "talk to apple support now" option
8. Provide the info they request (name, email, phone number)
9. They will call you right away.
Explain your apple id has been disabled. The rep will connect you to an iTunes rep. He/she will look up your account. You will be required to answer your 3 security questions. You MUST get a minimum of 2 correct. If you succeed they will enable your id. Good luck!
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