I keep getting a pop up saying We are having troube verifying your membership .....

How can I tell what program/s this is associated with I just started with the company and inherited someone elses company machine

Unfortunately, that's not going to be something the forum can help you with. It's something you're probably going to have to figure out on your end. The CreativeCloud software might have the info you need when you launch it. Or, at least, something to help get you on track. You may also contact Adobe support to see if they can offer any help, but I'd get as much info as you can before that.

Similar Messages

  • I have msg that says "We are having trouble verifying your membership" - What do I do?

    I have msg that says "We are having trouble verifying your membership" and also that my anual membership will expire in 3 days. In my account, at "plans and product" says that my CC Membership is "expired". But it's suppose to expire 6 months from now! Why could it be happening?
    Thank you!
    Raul

    contact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Popped error said "We are having trouble verifying your membership. 04 Days Remaining. Please contact Customer Support."

    As subject. How to solve the issue for the user who has the Creative Cloud Complete account?
    The admin portal has her account indicates "Active".
    I did chat with Customer Support, but she transferred me to Technical Support team, then the chat was dropped.
    The Customer Support has the link here for me to submit the issue. So, here I am.
    Need your help on this case.
    Thank you.

    There is issue with Adobe ID, please contact Adobe Support at Contact Customer Care, since you have CC for Team, you should contact CCT support to get it resolved.
    Regards
    Rajshree

  • Whenever I open a CS6 application, I get a Creative Cloud message: "We are having trouble verifying your membership" with a number of days remaining. I'm on a Mac, I used to have a CC membership but opted to go with CS6. Can I ignore this message?

    I'm concerned that ignoring the message may impact using CS6. Or am I misguided?

    If you are seeing this message, then it is very likely that something is messed up. CS6 should have an activation process. It should work irrelevant of your now out of date CC account. But it doesn't appear to be doing that for you. Contact Customer Service before you are locked out. It may be that you won't be locked out, but do you really want to wait incase, it happens.
    The present activation and account system doesn't work well. I have TCS on my PC with Photoshop CS6 (I believe). It should not be contaminated by my CS6 MS and CC software on my Mac. But it seems to get counted as an activation on my account. Go figure. I am only suggesting preventative action in case it bites you. I am not customer service nor technical support.  I can only give you advice based upon my experience.

  • I get the message . .. we are having trouble verifying your membership

    and no I am not offline.  I switched from one program to the photography subscription and this has been no end of grief.

    You will need to contact Activation Support:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
    Click the Chat Now button at the end of the page and talk with a live agent who would resolve it ASAP.
    Regards,
    Ashutosh

  • I keep getting the error message 'We are having trouble verifying your membership', though I've just renewed my license

    I keep getting the error message 'We are having trouble verifying your membership', though I've just renewed my license

    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • Pop up warning: "We are having trouble verifying you membership" and "00 Days Remaining".

    I am the administrator of a team of 12 CC Licenses. I believe that we are all allowed to download CC onto one computer at our office as well as one computer or laptop at home for doing work after hours, etc. Many of us have done this and now we are all getting a pop up warning that "We are having trouble verifying you membership" and that we have "00 Days Remaining". This is very disturbing to us since according to your website we have 9 months remaining on our license. Any suggestions on this?

    Thank you for your suggestions, however, I did not find an answer to my problem there. After about 8 hours of research, on-line chatting and finally a phone call all I have found out is that #1: I should remove or re-name the "hosts" document in my "/etc" folder. However, when I did that my Extensis Suitcase was disabled. Not a viable solution. #2: our firewall is blocking the Adobe products from contacting the Adobe server to verify our membership, therefor I need to install one of 17 possible URL's in our firewall to allow the connection. I cannot do this until next week when our IT guy is in for his bi-weekly visit. This does not make since to me because 3 of our team have not tried to install CC on a second computer and they are not having any trouble at all. So how could the firewall be the problem? I believe the problem is that it is impossible to find out the proper procedure to install CC on a second computer (home or laptop). Originally I was told that I needed to remove the existing user by clicking on the "X" in the CC admin-licenses panel and resend the invitation again so that CC could be installed on a second computer. All of our problems started after this was done. Now I am told that after the first license invitation was sent all that needed to be done to install on a second computer was to log in to the creative.adobe.com web-site, click on the Download Center tab and simply download everything you need on the second computer. Brilliant! Simple! Why is this not explained anywhere! So now I think I will try uninstalling CC from my second computer and try the Brilliant, Simple way and see what happens.

  • I have a user that is getting this error - We are having trouble verifying your membership

    I have a user that is getting this error - We are having trouble verifying your membership

    Hi Maynard50 ,
    Welcome to Adobe Forums .
    You can use the below mentioned links for solution-
    http://forums.adobe.com/thread/1281602
    http://forums.adobe.com/thread/1272285
    http://forums.adobe.com/thread/1330605
    http://forums.adobe.com/message/5919995
    Let us know if these links help you in resolving your concern.
    Thanks !
    Garima

  • Am a member, but work alone, don't have a team. How do I explain this, getting all the time the note: "We are having trouble verifying your membership" Adobe means the team membership/

    Am constantly receiving this note, when I open my Photoshop:
    When the first subscription year ended, last August, I purchased again a subscription to Photoshop CC 2014 and Lightroom (from another provider and for less money), nothing else, as these 2 are what I need being a photographer.
    I'm freelance and work alone. There is definitely no team with me. So why do I need a team membership/account????

    There is no problem in working with my Photoshop. I work with it all the time. I'm only afraid that at Adobe they think that I had not paid for the software. It's true that I didn't pay for a team subscription, but for sure paid for the software, and I didn't find, on opening the link, how to prove this:
    Hi Rachel Hirsch,Your order has been confirmed, congratulations! 
    Please keep this confirmation as your proof of purchase. If you paid by credit card, the charge for your order will appear on your credit card statement as "DRI Adobe Sales”.(E-commerce services are provided by Digital River International SARL, an Adobe approved e-commerce reseller)
    Order Details
    Order Number: 12791658425
    Order Date: 24 July 2014
    Seller Address
    Digital River International S.a.r.l.
    98 Boulevard Du Prince
    L-1724 Luxembourg, Luxembourg

  • Users on my team account are getting a "having trouble verifying your membership...."

    I have added some new people to my team and they were assigned to liscense I already had I took the old person off and added the new person. I also mistakenly deleted a user and so I reinstated him back to a liscense. They show normal in the team management window full paid etc. and yet when they log into their account they get a warning saying We are having trouble verifying your membership you have 33 days remaining.....What is causing this? Are they going to get the boot and not be able to access their programs? How do I resolve this problem or is it just a glitch in the system I just ignore?

    Please refer to:
    We are having trouble verifying your membership.
    it says "we are having trouble verifying your membership"billing issue?
    "We are having trouble verifying your membership"
    We are having trouble verifying your membership.
    They have useful instructions.
    Regards
    Rajshree

  • I keep getting error "were having trouble verifying your membership or your offline...11 days left

    how do I fix. my billing is up to date and IM online.

    Please refer to:
    We are having trouble verifying your membership problem?
    creative cloud software says my free trial has expired, but I have a paid subscription
    Cannot clear the error message "we are having trouble verifying your membership"
    Hope it helps.
    Regards
    Rajshree

  • I have paid my membership but when I launch an app in CC it says "We are having trouble verifying"

    I have paid my membership but when I launch an app in CC it says "We are having trouble verifying your account"
    How can I solve this? Payment has come out of my account.

    Hi Sacharaye,
    Welcome to Adobe Forum,
    Your payment has been succesfully transmitted to Adobe.
    you can try to sign out and sign back in to Creative Cloud Desktop App.
    Here are the steps:
    Step 1: Launch Creative Cloud desktop application.
    Step 2:Click gear icon on the top right corner.
    Step 3.Click on preferences.
    Step 4.Click on Accounts> Sign out.
    You would get the sign in option on the app, sign in with your Adobe ID.
    In case your are facing trouble in signing in  refer : http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
    You can also try :
    Sign in or activation errors | Creative Cloud Membership, CS5.5 Subscriptions, CS6
    http://helpx.adobe.com/creative-suite/kb/security-alert-sign-installat ion-cs6.html.
    Incase it still remains unresolved, please Adobe at http://adobe.ly/yxj0t6.
    Regards,
    Rajshree

  • I keep getting a pop-up saying "To view this web content, you need to install the Java Runtime Environment. Click 'more info...' to visit the website...(and so on)". I have done what it asks but the pop-up keeps popping up. What do I do?

    I keep getting a pop-up saying "To view this web content, you need to install the Java Runtime Environment. Click 'more info...' to visit the website...(and so on)". I have done what it asks but the pop-up keeps popping up. What do I dd?

    If you haven't downloaded this, try downloading this. .
    http://support.apple.com/kb/DL1572

  • Problem with a constant Creative could pop up We are having trouble verifying you membership.

    Hello All,
    This may be a problem already address in the but I can't find a solution. We moved from a creative cloud team membership to a enterprise membership.  We have created packages and pushed the 2014 out to the group. The package is licensed however we are still getting these annoying pop ups at launch. It states We are having trouble verifying you membership. Either you are offline or there is a billing issue. Please contact your administrator to resolve billing issues. Then there is a count down. After the count down is finished it just starts counting down again. We have uninstalled the creative cloud app  since we are not using it. It has only work on some machines. No one is logged into the creative cloud anymore. Does anyone know how to solve this? I am sure there is a old library file that need to be deleted but as of yet I can not find a solution.
    Thank you for any help,
    Mimi

    Thank you for your suggestions, however, I did not find an answer to my problem there. After about 8 hours of research, on-line chatting and finally a phone call all I have found out is that #1: I should remove or re-name the "hosts" document in my "/etc" folder. However, when I did that my Extensis Suitcase was disabled. Not a viable solution. #2: our firewall is blocking the Adobe products from contacting the Adobe server to verify our membership, therefor I need to install one of 17 possible URL's in our firewall to allow the connection. I cannot do this until next week when our IT guy is in for his bi-weekly visit. This does not make since to me because 3 of our team have not tried to install CC on a second computer and they are not having any trouble at all. So how could the firewall be the problem? I believe the problem is that it is impossible to find out the proper procedure to install CC on a second computer (home or laptop). Originally I was told that I needed to remove the existing user by clicking on the "X" in the CC admin-licenses panel and resend the invitation again so that CC could be installed on a second computer. All of our problems started after this was done. Now I am told that after the first license invitation was sent all that needed to be done to install on a second computer was to log in to the creative.adobe.com web-site, click on the Download Center tab and simply download everything you need on the second computer. Brilliant! Simple! Why is this not explained anywhere! So now I think I will try uninstalling CC from my second computer and try the Brilliant, Simple way and see what happens.

  • Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! Wh

    Hi there, I use a MacBook pro. I have had an one year Creative Cloud acount since february, and now I'm getting the message: WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHHIP. I have a photoshop, lightroom and indesign membership. Help!! I need to work! What should I do? Thank you.

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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