I keep getting a Publish Error

I keep getting a Publish Error:  There was an error communicating with the FTP server. Try again later, or check with your service provider.
So I've been trying for a while now.  my ftp is ftp.riverainstruments.com.  when i test connectivity it, the test is successfull.  I've asked my service provider and they said to change to ftp.powweb.com  when i enter the password, then it says the password is incorrect.  So i change the password for just in case....nothing still same message.
my service provider support couldnt help me with the issue. 
So now I ask the experts of iWeb, what should I do?  :-)

Hey Roddy thanks for the tips.  So I tried with the service provider for quite while.  We resolved the issue that when I would do the test connection, it now says im ready to publish. (I told the service provider that "t doesn't sound as though your hosting service is very helpful so perhaps you would want to consider changing..."
Needless to say they helped me.
So I went ahead and started publishing and everything works well, with the exception of the Photos template.  I am reading in iwebformusicians to see what to do next.  Not sure why it does not show up.  I actually cleaned the cache, the it does not show up in the menu above, so I entered a hyperlink within the page, to hyperlink to an internal page and selected the photos page, and nothing came up, just a blank page.
Anyway I will address the photos in a separate discussion.

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