I keep getting a system error. I have set all of my activex controls. I am using Internet Explorer 8

I keep getting a system error. I have done everything the website said to do. I even tried to call at pay $39 for help. The website states they are open on Saturdays, the customer service rep just told me otherwise. I am a teacher that music have the flashplayer. Help, please.

What is your Windows version?  32-bit or 64-bit?
Internet Explorer: you must use the 32-bit version, regardless of your OS version.
What is the exact error you get, and what are you doing when you get that error?

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