I keep getting an error message that says: unable to process HyperEvent . Why?

Whenever I tried to access my SmartSnipe account I get an error message (see above), and it won't let me in. If I go in through Internet Explorer instead of Firefox I do not have this problem. How can I access my account using your browser?

Hi, Kenny.
Thank you for visiting Apple Support Communities.
There are a couple things that I would recommend trying. Try closing all open applications and power cycle the device. Next, go through the section labeled Troubleshoot issues on an iPhone, iPad, or iPod touch in the second article below. If the issue persists, try completely signing out of the iTunes Store on the iOS device and sign back in. Be sure to test downloading an application after each step.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Cheers,
Jason H.

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I keep getting an error message that says: unable to process HyperEvent . Why?

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